(Closed) Portland Brides – Arista Ballroom experience?

posted 5 years ago in Portland, Oregon
Post # 3
Member
2616 posts
Sugar bee
  • Wedding: June 2012

not crazy, we were gonna go with them but thought it would be too much of a hassel to have a downtown wedding–parking ect… hopefully past brides at this venue speak up

Post # 4
Member
2320 posts
Buzzing bee
  • Wedding: October 2011

I didn’t use them but I went through a very similar pattern of communication with my venue. It left me stressed but everything turned out fine.  I don’t think moving your tasting is an issue but the lack of communication is, so I would call them to reschedule the tasting and express your concerns over the phone. 

Post # 7
Member
1 posts
Wannabee
  • Wedding: September 2012

A quick comment from another husband and bride to be. We have our wedding scheduled for September 28th at the Arista Ballroom. We love the spot.

 

We also just received a message saying our wedding has been cancelled (2 months before the big day) and that our deposit which was a very large chunk of money will not be returned to us because they are going out of business.

A few quick notes – the city of Portland does not simply create and pass a law and immediately order it into effect. If this is actually the case (and they are not simply scamming many caring loving husbands and wives) then they either knew well in advance of this day and continued to collect money in the form of deposits knowing that they would never make good on obligations – or they are absolutely inept busness owners.

So what to do now? We have invitations, schedules, people flying from all over, dinner courses picked out and a song list in the works etc. Now they tell us “Sorry, you’re wedding is inconsequential and the deposit is ours for keeps.”

If they file bankruptcy or are protected as a limited liability it is extremely hard to collect assets even if a successful lawsuit ensues. But what is more important to me and my wife to be is that we are now thrown into absolute chaos and confusion and have to scramble to make what should be the happiest day of our lives at least doable to all the loving friends and family that are flying in and coming together to celebrate us.

 

In short – Arista Ballroom is a Scam. They have stolen our money and ruined the most beautiful plan we will ever make.

Regardless, I believe life comes with a lot of hurddles and while I type this, yes – I am furious. But we will move on and plan at a different venue and as we toast a glass of champagne on the big day – The Arista Ballroom and the crooks who ran it will be the last things on our minds.

 

Good luck to everyone else dealing with this. My thoughts and best wishes to you and your loved ones

Post # 9
Member
1 posts
Wannabee

We’ve heard about the unfortuante closure of the Arista Ballroom; we’re so sorry to hear of any hardship this will cause you.  As an act of good will toward our beloved Portland brides and grooms, we’re offering 50% the rental cost of our Treasury Ballroom for anyone previously booked at the Arista for an event this year.  

 

Photos, menus, and information about the Treasury can be found at the following link: http://www.vibranttable.com/venues/exclusive-venues/treasury/ or please feel free to call us at 503.297.9635 to discuss your event plans in more detail. 

Post # 11
Member
2616 posts
Sugar bee
  • Wedding: June 2012

wow that sucks they scammed lots of people.. hopefully other venues will be helpful and you brides 2 be get an amazing wedding day.

Post # 12
Member
2616 posts
Sugar bee
  • Wedding: June 2012

wonder why they still have 50% off special for august and setember brides??? on their website. is there a way to contact the better business b. or give the local news chanels the story and try to get your money back???

Post # 14
Member
2 posts
Wannabee
  • Wedding: November 2012

My fiancé of over a year and I had planned on having our reception at the Arista Ballroom. We recieved an email only a few days ago saying they are closing due to the City of Portland and we cannot recieve a refund of $2000 for what we already put down. I was devistated and furious at the fact that this could happen. I did my research and realized that it was not because they were being shut down but because they refuse to follow the fire safety codes. I also was told by them that they have two other options for us to consider but that $500 is used for a transfer fee and only $1000 is sent over to the other reception. This is no reconcilliation to what has happened. $500 for a transfer fee that we didn’t agree upon as well as to a place that we may not want to have our reception at and I know we can’t afford? And then where is the other money going? I just don’t understand how these two individuals refuse to even try to work with the bride and groom or the City of Portland. It baffles me as well that I have tried so hard to get a hold of them and all I receive are emails saying my money cannot be refunded. I have called three times and even my fiancé’s mother called and she was the only one who got a call back. I don’t understand how these people can leave so many brides and grooms monelyess, wedding/receptionless, and stressed because they can’t afford another reception or to even have a wedding! I am heart broken at the idea of finding another place because my fiancé and I fell in love with the Arista and were so excited, but I guess it was too good to be true, both looks and money wise. We already know that we more than likely won’t be able to afford the other places offered, but I guess struggles do come in our lives we just need to learn how to deal with them. I just hope that the two Arista planners realize that hiding and not confronting their issue is not the way to handle things. It would be easier on my mind if they did confront my fiancé and myself about it rather than ignore it and explain their true cancellation than just lie about it in an email. I wish all the best of luck to those who have their weddings and receptions just around the corner and pray your day is just as amazing. I am just sad that this had to go to the news and even more than likely to the courts. This is not a setback that we wanted, but like another said all we can do is move one. 

Post # 15
Member
2 posts
Wannabee
  • Wedding: November 2012

@asianyoushi:  It has gone to the news (KATU channel 2) and it was mentioned that ALL brides in association with this need to call the OREGON ATTORNEY GENERAL and file a complaint (mentioning how much the deposit was or how much they owe in refunds). I will be calling first thing tomorrow morning. I just hope this isn’t a drawn out process and it settles shortly. 

Post # 16
Member
1 posts
Wannabee
  • Wedding: October 2003

Hi, there,

This is probably ridiculous of me, but I have to speak.  My parents own the Arista Ballroom.  They have had a family-run business for 15 years, both my brothers, myself, my husband and his siblings have all worked for them at one time or another.  They are very hard working, honest people.  They love putting on weddings and other events, it has been my dad’s passion for as long as I can remember.  I spent a summer in college painting the Arista’s ceiling, and the entire company has been something that has been built with a lot of love.

What has happened is horrible.  I am heartbroken for all of you.  I am heartbroken for my family.  Please don’t say that they are scammers, or crooks.  They are real people who ran their company with a lot of care and never could have expected what has happened.

I understand that the City of Portland is denying what my parents have written to you in their email.  If you are so easily convinced that my parents are dishonest, is it not possible that the Fire Marshall’s office could be dishonest?  Or at least in error?  My parents are very confident that the City is wrong, and I can assure you they were completely blindsided by this and had zero expectation or notice that this would happen.  They notified all of you as soon as possible, in fact, before I even knew.  They are not hiding, my dad has been on the phone constantly since Tuesday.  They are not lying, but that is something that will be proven another day.  It is apparent that proof is not important to many of you in matters of honesty.

What happened to you sucks.  A bunch of people who’ve now lost their jobs sucks.  And my parents losing their business because of a corrupt city official digging his heels in sucks. 

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