Post-wedding photographer issues!

posted 2 years ago in Photos/Videos
Post # 2
Member
2217 posts
Buzzing bee
  • Wedding: August 2015

Maybe your photos require some extra editing and that’s why they are taking longer? Like bad lighting or something. Give her some more time, I’m sure they will be worth the wait. If she doesn’t get back to you within the next few days, I would call her.

Post # 3
Member
250 posts
Helper bee

What does the contract state? If it has a specific time frame then she needs to deliver.  I would send her a friendly reminder of the time frame first saying you would like to use a picture for a thank you card.  If she does not respond after that I would tell her that you are hiring an attorney, placing a terrible review on wedding sites and that you will be seeking monetary reimbursement.  Give her a response date.  You may also want to post on her facebook page that you sent her an email and that you are awaiting a response for X days.  You should also try calling.  Sometimes emails do get lost in the sauce of everyday.

 

I have a friend who is a wedding photographer and she has lost pictures or written over weddings on accident.  I would def find out what happened now rather than later.

Post # 4
Member
1670 posts
Bumble bee
  • Wedding: August 2014

I knew my photographer was slow (he doesn’t farm out the culling – and a friend of mine used and reccomended him) so I had braced myself, but for me it has been 7 weeks and no pictures. The contract says “usually pictures are delivered around 6 weeks” and I trust him 100% and I’m not worried about it.

Have they had any past problems delivering photographs? Did you do an engagement session with them? To be honest, it’s probably just the end of a busy season and if they do a lot of the work themselves rather than farm out, I’d be inclined to wait an extra week before doing a check-in. But that’s just me.

Post # 5
Member
1532 posts
Bumble bee
  • Wedding: August 2013

I would try not to get too worked up about it until 2 months later. My photographer turned out to be awesome on turn around, but I know a lot of other brides whose photographers were just bad at managing their work load.

However – you should be able to get a response and a new delivery date. Keep trying to get in touch until you get answers. Leave messages when you call.

I don’t think threats should happen until well after the two month mark. Flys. Honey. Etc.

Post # 6
Member
716 posts
Busy bee

If you didn’t get a response to your email, then I would say the next step is a phone call.  Anything else is jumping way ahead.  Keep it nice, you’ll have greater success.

 

Post # 7
Member
1062 posts
Bumble bee
  • Wedding: May 2015

I honestly wouldn’t expect pictures until the 6 – 8 week mark. You should get worried after that. However, just give him a call if you need a confirmation.

Post # 8
Member
19 posts
Newbee

Although you’ve reached the 4 week mark, keep in mind that October is still a very busy month for wedding photographers and they need to edit your photos to their level of satisfaction before they’ll send them to you. I would give it another week or so and if you still haven’t heard back, try giving them a phone call or write on their Facebook page. If your photog is active on Facebook, they’ll definitely notice your Facebook post and respond.

Post # 9
Member
2782 posts
Sugar bee
  • Wedding: November 2013

dojx:  I dont think it’s fair for a photographer to post around 4 weeks- and then the clients are “honestly not to expect them before 6-8″….um no.  You don’t get a time to have a wedding cake delivered and then they mosey over whenever they feel like it!

Post # 10
Member
1062 posts
Bumble bee
  • Wedding: May 2015

MrsEME:  I agree that it’s unprofessional and unfair if the photographer does not meet his/her deadline if 4 weeks was the agreed upon time. I think the OP should call the photographer; however, I don’t think it’s anything to be alarmed about if pictures aren’t available until the 6 – 8 week mark.

I would be pissed, but I wouldn’t be worried (if that makes any sense). If the photographer does not return my calls/e-mails within 3 – 5 business days, then that is a different matter. 

Post # 11
Member
31 posts
Newbee
  • Wedding: August 2014

We just received the edited electronic file yesterday, and it’s been 6 weeks. I’d take a deep breath, give it a few days, and email her again.

You never know what your photographers schedule is like. Mine, for example, has been shooting a wedding every weekend since we got married, so I know he’s very busy. And he was nice to post a blog with a snippet of about 30 images, so my family could have a taste of what’s to come.

  • This reply was modified 2 years, 1 month ago by  tprevost.
Post # 12
Member
3344 posts
Sugar bee
  • Wedding: April 2013 - Rhode Island

Photographers are often slow to respond after the wedding.  I’d try calling and leaving a message if they don’t answer.  That’s more effective than e-mail.  I’d also give them the benefit of the doubt.  It took us about 4 months to get wedding photos and 6 months to get our wedding video.

Post # 13
Member
204 posts
Helper bee
  • Wedding: May 2016

I think sending an email saying you are hiring an attorney and posting all over the internt that they are no good is NOT a good plan of action. Although I agree they shouldn’t promise 4 weeks in the contract if they can’t do it, I think that just checking is a good first step. I would give them a call, they may not have seen your email.

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