Post # 1
So our wedding was almost 2 months ago and we still haven’t received our pictures.
On first booking the photographer she said she expected she’d probably get us our pictures in a week since she’d be on bedrest due to her pregnancy. (One of her secondary photographers did our actual wedding so we got a discount, but the photog who owns the business is still doing the editing).
She had her baby right before our wedding so I completely understand that the one week thing wasn’t gonna happen.
The problem is that every week I ask her what the ETA is and she gives an excuse and says she’s working on it this week.
How do I put some pressure on her to get me my pics without ostracising her or being too pushy or rude? I understand that it takes time, but she hasn’t been very professional really in her dealings and I’m starting to get antsy.
I’ve been nothing but nice and a bit anxious up to now, I just want some advice on what I can say.
Post # 4
Ugh! I would be really upset about that. Have you asked her honestly how much longer it will be? I’m sure she can understand that people want their pictures and start to get anxious about them. I would very politely but firmly email her and tell her the truth that you are getting anxious about the pictures and would like them as soon as she can finish them. if you don’t have them by ______ you’ll regretably have to give her a negative reference
Post # 5
- Wedding: October 2011 - Tre Bella, Mesa, AZ
Oh no! 🙁 I agree about being honest with her. I’m not sure I’d go the threatening route since she has your photos, but you could gently remind her you do have a contract, and ask her if you can expect the photos by X date (however much longer you’re willing to wait). I’m sorry this is happening. How disappointing.
Post # 6
I’m kind of in the same boat as you. I got married a week before you and still don’t have the pro pics, even though she posted our wedding on her blog last week. From what I remember we were supposed to get all of the hi-res files 4 weeks after we decided on which files we wanted further edited from the proofs. It has now been about 5 weeks and I know she took almost 2 weeks of vacation during that time. I’ll try to give it another couple of days before I contact her, but I’m going to bring up the fact that my parents have bugging me about thank you cards for the rest of our family and their friends. We were wanting to either make photo thank you cards or at least include a photo in the card. I will be travelling several hours out of town to visit my parents next weekend and would really like to have the cards and photos ready to deliver to them at that point.
Perhaps you can use something like the thank you cards as a further push for getting your photos sooner rather than later? Good luck!
Post # 7
Two months is still a reasonable amount of time to wait for wedding pictures… average can be anywhere from 4-8 weeks I would say. So here’s the thing, though. If I were your photographer and I JUST had a baby I would be really personally insulted if a client who KNEW THIS was emailing me for pictures on a weekly basis. To be completely and dangerously honest,… if a client pesters me constantly about their photos, depending on the situation, I will make them wait the MAXIMUM amount of time before delivery just because of that.
Something like pestering me right after I had a baby would be one of those situations. Photographers are people too, and I think a newborn child takes priority over your wedding photos. I would relax and be patient, bugging her at this point may get you the exact opposite of what you want.
Post # 8
@PassionatePhotoLady: lol, well my fisrt communication with her wasn’t untill almost a month after our wedding since we had our honeymoon and were settling in and then I was responding to an email she sent me actually.
What’s making me antsy is the way she’s been responding. For example, she’s sent me someone else’s photos once–obviously having gotten our emails mixed up. I also got one of those scam emails asking for money to be sent to somewhere in Europe because she was stranded and it came from her email address which must have been hacked.
It hasn’t been a “every 7 days I will send the same email demanding my pictures” sort of deal. She sent an email saying “I’m working on your video this week, yay!” and I responded. A bit over a week later I asked how it was going. A few days later she responded that she was ill and hadn’t gotten to it, etc.
They have been just friendly email exchanges, me responding to her last mostly nothing I’d consider pestering. I was asking advice about when to stop being friendly and be a bit more aggressive and how to word it so it doesn’t sound like I’m a crazy spaz being a demanding witch 😀
@ritsi_bitsi: yep, I’m in the same boat with thank you cards. That’s really the main thing that’s bothering me. I feel bad for waiting this long to even begin on thank yous.
@bellagio: Giving a date might be an idea. Thanks!
Post # 9
I would let her know that you completely understand her needing to rest and being busy after having a baby. However, you would like to have a definite deadline of when you can expect the pictures. Whether it’s tomorrow, in a week, in a month, or in three months, you just need to know when. And tell her that once you know that, you can stop bugging her and let her get back to taking care of her baby. In my opinion, the offputting part is not that she is taking a long time, but that she is being so dodgy with answering your question. I also agree with a PP that 2 months after the wedding is pretty standard, at least with photographers that I’ve talked to.
Post # 10
@berkie:Yep, agree, it’s the dodginess that’s making me nervous not the 2 months. I understand that’s standard. I mentioned it since her original estimate was so much lower than that standard which I found impressive.
Post # 11
@kala_way: Oh yeah I just reread your post and saw that. A week, that is crazy fast. I can’t even upload photos from my digital camera to my computer that fast!
Post # 12
I agree with LB. 2-3 months is a reasonable amount of time. However, she shouldn’t be promising over promising and keeping missing the deadlines. I would call her and agree on a REALISTIC date given her circumstances and hold her to it
Post # 13
My photographer promised me a month. Based on what I’ve read on the bee, I’m giving her 2 months. She did send sneakpics to me and I could technically use them for my Thank You cards but I want to see more. I’d rather wait and send the cards later. I understand where you are coming from. I’d rather she told me upfront ‘I’m totally overwhelmed with the new baby and I realistically think it will take me one more month. I’m sorry, I know this will come as disappointing news to you but honestly, time is a luxury I am scrambling for right now. I hope you understand’ etc. I know that when I had a vendor I was dealing with that kept breaking deadlines, it irked me no end.
Post # 14
I think that 2 months is pretty reasonable. It’d be nice to have them sooner but she just had a baby and has been ill. Ours actually took 3 months. I wasn’t very happy about that, but I don’t think that pestering your photographer is the way to proceed, especially if you want to keep a nice relationship up with her. She’s been giving you updates, such as being done with the video. She knows she has a job to do and that you’re anxious to receive the pictures. Give it a break for a couple of weeks and I’m sure she’ll come through.
Post # 15
Since it’s almost been another month, any update?
Post # 16
I’d be interested in hearing an update too. I’m in a similar boat, we were married a week before you and we still don’t have photos. Let me know how you worded your e-mail because I’m thinking I need to send one out soon.
Fingers crossed that you have your photos!