(Closed) Pretty upset, need some advice.

posted 5 years ago in Dress
Post # 3
Member
665 posts
Busy bee
  • Wedding: December 2012

I am confused.  Will you be ordering a brand new dress or buying the sample?

If that is the exact dress you will be wearing then just go check it out, buy it and get it altered somewhere else.

Post # 4
Member
277 posts
Helper bee
  • Wedding: September 2014

So you’re upset because your dress came in sooner than expected?  

Yes it’s annoying of them not to have called you, but I really think you’re irrationally angry about this.  Your “problem” is not even a problem.

And why would you email them 4 times before you decided to call? Bridal shops are busy.  Calling will always get you a better response than emailing.

Post # 5
Member
8 posts
Newbee
  • Wedding: August 2012

@Miss.GrahamCracker:  

They definitely should have called you and responded to your e-mails, but it sounds like an honest mistake. You’ll have lots of bumps along the road to your wedding and this is just one of them. Your MOH, in my humble opinion, should be calming you down and not adding fuel to the fire. I’d accept their apology and move on. Have your mom pick it up ASAP (as you would do anyway), inspect the dress AT the bridal salon, and then take it home. All’s well that ends well, so unless your mom finds something wrong with it I’m sure it’s fine.

Post # 6
Member
1048 posts
Bumble bee
  • Wedding: July 2013

I guess I’m confused as to why you are upset. Yes, it’s terrible customer service for the salon not to call you, email you or even return your calls. But your dress is in, which is what matters. I would treat this as a minor annoyance, not a crisis. As long as there isn’t any damage, you don’t have a problem. I don’t think you should have alterations done there, but you certainly shouldn’t be pissed over this. 

Post # 10
Member
3769 posts
Honey bee
  • Wedding: February 2013

@Miss.GrahamCracker:  A simple email or call to the manager to explain why you are dissatisfied with the service you got will suffice. Wait a day or three before sending it. Simply explain the situation so another bride won’t experience the same thing. Do tell them you won’t get it altered there, maybe they’ll thrown in an incentive.

And breathe. Not a big deal. Every business has hiccups like this.

Post # 12
Member
39 posts
Newbee
  • Wedding: June 2012

I’m lost as well… To me it sounds like your overreacting. Who cares when the dress got there you are 3,000 miles away. It’s not like your waiting for theaddress and needed it to be in like yesterday.

Post # 13
Member
319 posts
Helper bee
  • Wedding: December 2012

I thought you were going to say that when you finally got a hold of them, they informed you they never actually ordered the dress and now it was too late, or that the dress was no longer available, or something along those lines.  I think you should be happy your dress is in and yes, be irked that you didn’t get a call (I would be too, I was so excited when I got that call so I understand that part)…but I would NOT let this be a huge deal.  Especially since you said the lady “apologizing profusely”–it would be one thing if they acted like nothing was wrong.  If you’re trully upset, I would just have your mom pick the dress up and take it somewhere else to do the alterations.  Yes, I agree that with 4 emails it’s not great customer service to not respond, and I don’t think anyone here is debating that…I would just let them know you’re not happy that you didn’t get a call and move on. You got your dress and I’m sure you’re going to look WONDERFUL! You’ll have to post pics soon =)

Post # 14
Member
319 posts
Helper bee
  • Wedding: December 2012

sorry, I just read what you posted above and you seem to have things under control!  Good luck to you and hope your dress is everything you’ve ever wanted =)

Post # 15
Member
6750 posts
Busy Beekeeper
  • Wedding: June 2014

If you’re going to get this worked up over something this small, in the grand scheme of things, this is going to be a very long planning process.  I’m sorry they didn’t call you when your dress came in, but at least it came in much earlier than expected and now yu can pick it up whenever you get to CA and get it altered elsewhere (or have someone else go get it for you now).  I would relax and take a deep breath, because I’m pretty certain worse things will happen than this.  I get the feeling part of the problem is that you feel out of control since you live so far away. 

Post # 16
Member
512 posts
Busy bee

Maybe they were having some issues with their email and you weren’t made aware of it?  Or they got your dress much earlier than they thought and knew you weren’t expecting so soon, and getting married next August and decided to fight some fires with stuff that’s more urgent than yours? Notice I said urgent, not important.

Let them know you’re disappointed they hadn’t called but I think allowing this to make you upset is only making it worse for you.

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