Problem: returning something from amazon seller

posted 3 years ago in The Lounge
Post # 3
Member
186 posts
Blushing bee
  • Wedding: July 2012

contact amazon directly some sellers give a hassel when u want to return an item my experience is amazon customer service is fair dont wait call now 

Post # 4
Member
2891 posts
Sugar bee
  • Wedding: May 2015

@Ninteenthchance:  How much does it weigh and what shipping service are you using? Perhaps try USPS’s slowest option? Did you buy it from Amazon, or a third party on the Amazon platform? Sorry I can’t be more helpful – I usually only buy from places that clearly state “Free shipping & free returns” so I don’t have to deal with the cost of return shipping!

Post # 5
Member
42522 posts
Honey Beekeeper
  • Wedding: November 1999

It is expensive. Did you read the shipping/return information before you ordered?

I know what it’s like to buy something your child wont use, but I also have some empathy for merchants who are stuck with returns and the associated expenses.

Post # 6
Member
3598 posts
Sugar bee
  • Wedding: December 2011

Are you expecting the seller to pay for the return shipping?

Post # 7
Member
11740 posts
Sugar Beekeeper
  • Wedding: November 1999

The sellers usually don’t pay the return shipping.  Amazon itself only pays the return shipping if an item is broken or the wrong thing is shipped.  If you just change your mind, it’s your responsibility to pay for it.

Perhaps you could donate the toy to charity if your child won’t use it?

 

 

 

Post # 8
Member
6507 posts
Bee Keeper
  • Wedding: June 2013

If there isn’t an issue with the product I would not expect the merchant to pay for the return shipping (unless it states that they do in their policy). Why should they lose out on the money because you decided you didn’t want it?

I would read through their policies. If it doesn’t state that return shipping is free, you probably can’t do much.

Post # 10
Member
11740 posts
Sugar Beekeeper
  • Wedding: November 1999

How did you figure out it costs $80?  I would print out the regular return label, package it up, go to the post office, and find out the slowest/cheapest way to send it back.  Unless it’s exceptionally heavy or very large, I don’t understand why it would be that much.

(I shipped a 20″ square box weighing 45 pounds to DH’s parents for $30… USPS is pretty reasonable)

Post # 11
Member
42522 posts
Honey Beekeeper
  • Wedding: November 1999

@Ninteenthchance:  Who is charging you $80? Is this a fee that the seller has quoted you for a return? (no matter how you choose to ship) Or, have you received a quote based on weight and size from independent shippers?

For that price I would sell the item locally, to take less of a loss.

Post # 12
Member
3598 posts
Sugar bee
  • Wedding: December 2011

@Ninteenthchance:  Is that what the postal service or a courier told you the shipping woud be, or is that what the seller originally charged you for shipping and handling (yes, they make money off that stuf too).

Post # 13
Member
5697 posts
Bee Keeper
  • Wedding: August 2012

Who told you it costs that much to ship back?

Amazon as the seller would have given you a label so it must be a seller THROUGH amazon that is selling it, and clearly trying to rip you off for S&H

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