Weddingbee boards

Has anyone else had problems working with cardsandpockets.com?  I ordered my paper pieces ten days ago and it says the order is still "in assmbly."  I have emailed them twice and have yet to get an answer.

Well, I finally got a reply from them.  I submitted my order on the first of February, keeping in mind that the website says that it takes 3 to 4 days to assemble an order.  By 12 days out I still had not heard anything from them, so I emailed yet again and finally got a reply saying that one of the envelope styles I had ordered was backordered and wasn't going to be in for awhile.  I am mad that they didn't bother to let me know this. Anyway, I was given the option of substituting the envelopes to expediate the process and was told that I could upgrade my shipping if I wanted my order faster.  I decided to do that and gave them the go ahead to upgrade to three day shipping.  Later than day, I get a notice that my order had been shipped, but they got my address wrong!  So I spent most of Friday afternoon freaking out that my order would be sent back and the delivery of my paper products would be delayed yet again.  I tried calling UPS and was told that cardandpockets would have to be the one that changed the address.  I called them all afternoon but never got a reply.  Ultimately I emailed them and they said that they would do their best to fix the problem and still get the order to me.  It is supposed to arrive tomorrow, but I will be interested to see if it is able to be delivered and if it is complete.

I know that they are a small family company and that everyone uses them because they have the best prices, but I still don't think that they have the right to treat me how they did.  I have never dealt with a company that ignored me so much.  The e-mails I got from their service people were so over-the-top nice it was hard to stay mad, but it still irks me to be ignored by a company like that.

I definitely had this exact same problem, right down to it being about the envelopes...  Great quaility paper but I didn't get my stuff until just before Christmas and I ordered it in early October.  Good thing my wedding isn't until December of this year.  And you're right about the overly-nice e-mails.  It really was hard to stay angry even though the anger was total justifiable lol.

@shaydenise: I thought I was the only one!  Everyone goes on about how they are this great company with this great product, and while I think their paper is good, I cannot get over how poorly they run their business. 

I did finally get my invitation pieces and I spent all weekend working on them so they should still go out by the first of March, but I will NEVER use Cards and Pockets as a supplier ever again.