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oh my God that's horrible!!!! and after trying to diet and workout so hard for 3 months it turned out to be the wrong size after all!!!
I actually did get my dress from Pronovias... thanks SO much for posting... i'll be sure to check & double check everything b4 i leave the store!!
I wonder why they didn't suggest alterations instead of having you bust your ass like that? They could have caught the mistake the first time you tried it on!
Oh wow. That doesn't sound right at all considering you didn't get what you paid for! I'm sure you've voiced your opinion to the store directly but did you exchaust all of your options? Have you contacted multiple customer service people or managers? This is a mistake that THEY made, not an issue of ordering the wrong color or something and I think they should definitely remedy the issue. I really hope this gets resolved somehow. Please let us know of any updates.
Kudos for having the discipline to bust your behind like that, but what a letdown! If they were not going to budge on their policy, they could have at least tried to trace the problem for you so that it wont happen again!
Hey,
Thankfully, my dress shop is pretty good - although they should have checked all of the inseams before they even let me see the dress - they are letting a few things out and there shouldn't be any visible changes to the dress... We'll see.
When I went for my first fitting, my consultant wasn't there and I had someone else (who wasn't that great and who I wasn't comfortable with) which is one of the reasons why I took off running out the door because I was so embarassed.
I haven't called Pronovias directly. I know that my consultant pulled out all the guns so I didn't think (and frankly haven't had time to) calling would help.
I will say that with a few adjustments and a little more hard work, I'll be able to wear the dress comfortably, but had it still not been able to zip, Pronovias would have had another thing coming for them!
Its really just plain embarrasing for Pronovias. Having great customer service is an easy thing to accomplish with the right people and the right policies... investing in those 2 things along with having a great product can make a company as successful as it wants to be. Anything like this should be on a case by case basis and NOT under and overarching policy.
Thanks for the kind words!
wow!! that is sad because they have beautiful gowns!! thanks for sharing your experience!
My salon hasn't messed up **yet! But they have been absolutely awful to deal with. They are rude and snarky and don't ever respond or answer the phone. It's Priscilla of Boston's flagship store in NYC, so you would think they would have alittle integrity! I even tried contacting customer service who merely forwarded my email to the NYC store manager and copied me. I was like WTF???
I'm praying that my dress actually arrives and they listen to my specifications! They'd better for $7K!
Well, it really sucks but at the same time, they DO have a 30 day policy and it wasn't brought to their attention before hand. It sounds like it's been well over 90 days from your description and I can't say I blame them. There's so much that can happen including alterations in that time frame... so while it may have been their fault, it's not on them that they weren't made aware of it for OVER 90 days...
I'm really sorry, but at the same time, I don't get why you're bashing them for your mistake. I admire your hard work to get into your dress, but most dresses can be taken out those 2 inches with alterations and if you had contacted them in a timely manner they could have done something about it. Companies have policies for a reason, and If it was 31 days I could understand your complaint... but, we're talking 3 months here... that's longer than you said you waited for your dress.
Im sorry for your bad experience and I dont want to seem rude, but i kind of do not understand why you waited 3 months to figure out what was wrong with the dress. If i went into my first fitting and the dress was way too small and I knew I didnt gain weight I would demand someone tell me what was wrong. Im a little baffled why the conclusion you first jumped to was losing a ton of weight in 3 months. The more obvious assumptions would be the dress was made wrong ,the salon ordered the wrong size, or they measured you wrong. Anyways I hope you solve your situation.
You only had two fittings in three months? I'm sorry that their customer service wasn't good, but that just seems a little off. My first two fittings were only two weeks apart to ensure the length and big things were taken care off, the store didn't want to wait until right before the wedding to start making big changes.
Actually, it seems to me that your SALON was the one the screwed up. They should have made you aware that the Pronovias had a 30 day window during which to complain. If the salon measured you correctly, then they should have brought it to the manufacturer's attention ASAP. After all, you were paying for the salon's service.
i didn't try on my dress tons of times b4 the wedding either.. I think it's a little cheesy for an expensive wedding dress to come 2 sizes off. 30 days or not. I think that the salon should inspect their dresses a little bit when they come in or worked with you on your first fitting. Bottom line is that you're not paying for that particular alteration (the rest, sure) because that is a combo of the salon and the manufacturer's issue.
Just a ((((hug)))) to you Eknigh. What a pain in the butt. Regardless of fault and blame - I could only imagine the stress this has caused and I am very familiar with being caught by the "fine print" in the bridal world myself. Take care.
moderndaisy -
You need to be careful with the NY Priscilla of Boston store. I purchased my gown there, and ordered a muslin (when you order a muslin they first construct the dress out of muslin, and then you try it on and they make alterations to the muslin and create the final dress based upon the muslin pieces so that you won't need alterations if your weight stays stable).
The store placed the order wrong, and Priscilla of Boston started manufacturing the gown instead of the muslin. I only found out when I called a few months later to try to ask when the muslin would be arriving, and they looked through the computer and realized they ordered the gown wrong. I had paid an extra $500 for the muslin, so I wasnt too pleased. Although it created a 2 month delay, we were still able to get the dress in time (and it fit perfectly). But when we went to pick out bridesmaid dresses, I had two requests: I needed dresses for bridesmaids that would be 7 months pregnant, and I needed dresses in a different shade of red than my SIL, whose wedding was 6 weeks earlier than mine and who also had Priscilla of Boston dresses. The consultant was new, and it was only after my MOH fell in love with one of the dresses that the consultant realized it was from the wrong line, and would be the exact same red as my SIL's dresses. Then, when my pregnant bridesmaid went to the San Francisco Priscilla of Boston to order her dress, they told her not to order it since it couldn't be altered to fit a pregnant bridesmaid. I called Elena , who is the manager of the NY store (and she is very helpful and competent when you can reach her) and she confirmed that the dress wouldn't fit a pregnant bridesmaid. I didn't like any of the maternity dresses they had, so I wound up having the pregnant bridesmaids wear black dresses of their choosing, and everyone else wore red.
Oh, and this wasn't the NY stores fault, but my SIL ordered all of her bridesmaid dresses at the Priscilla of Boston in Short Hills, and none of the dresses fit. My bridesmaid dress, which was ordered using the measurements taken for my bridal gown (which fit perfectly and never required any alterations) was two sizes too small.
In the end, I loved my bridal gown, and it fit perfectly, but I really would recommend that you stay on top of everything. Keep calling to confirm shipments and orders (which is frustrating since they don't always pick up their phone) and I would recommend using other manufacturers for bridesmaid dresses, since I didn't think the PoB Bridesmaid dresses were anything spectacular.
I ordered my flower girl dresses through the no frills program at RK Bridal, and was amazed that the discount retailer was so competent and efficient. I ordered late, and they called the manufacturer to ensure I didn't need to pay rush charges (which I had expected to, since I was within the rush window, but they told me as long as the dresses were within the shipment window they didn't need to be rushed.) The flower girl dresses all arrived early and in perfect condition.
Awww I am so sorry to hear that this happened to you!!! I also ordered a Pronovias gown that "they say" is going to be in at the end of this month. I don't completely trust that it will be in when they say that it will be for multiple reasons. I will definitely make sure to contact them within the 30 day time frame to avoid what happened to you! Thanks for letting us know!!!!
I am so sorry that this happened to you. Maybe you can try to contact Pronovias yourself. Hopefully everything will be perfect in the end.
I'm popping a Xanax as I read this one....my dress comes in 6 weeks before the wedding, hope I have better luck! So sorry, this has to be the MOST stressful of any wedding mishaps!
@eknigh3: just ordered a Pronovias. Yikes. I hope it comes in my size and there are no mishaps. How long did it take for you to get your dress???
I am really glad to read this. I agree with you that they shouldn't get this wrong! I am mean really? Also I think your store should've let you know about the 30 day gaurantee!! I am soooooooo Glad I read this since I ordered a Pronovias from a shop hours away from me. I was just going to have them ship it to me but now that I know this can happen I will for sure go there to try it on and check it out first!
Thanks and I hope it turned out ok!
to be honest, mistakes happen - but i think the shop you bought from made the error by not checking the gown - they should know the pronovia policies if they stock their gowns and therefore it is their fault
if i tried my gown on and it didnt fit - i would ask they check the size straight away if i knew my weight hadnt flucuated a lot
hope its all sorted now
oh I'm so sorry you had such a horrible experience. I ordered my Pronovias dress and everything came in perfectly. I'm sure it happens to every company here and there.
Are you sure it isn't the fault of the bridal store submitting the wrong size when they ordered the dress from Pronovias?
Regardless that is horrible. So sorry. :( huggsies.
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Note to all brides who have ordered or are thinking about ordering a Pronovias wedding dress - DO NOT leave the store without checking EVERYTHING about your dress.... TWICE!
After almost 2 months of ordering my gorgeous Pronovias wedding gown, I rushed to my boutique to try on MY dress, that fit ME (and not a massive stock dress)! Nightmare begins -- I get there, put on my dress, and it would not zip. I'm talking no sucking in in the world was getting this puppy zipped. This is where my panic set in, I couldn't get the dress off because I was freaking out and I had to get out of that shop before you could even say abra cadabra. Mortified.
I trusted that Pronovias would make their dresses correctly, I mean they have like 10 full page ads in every single wedding magazine there is, so they mush be doing something right, so I thought I had just gained weight... I lot of weight, but I rolled out of there in tears and on a mission... Hard core diet and a ($$$$$) personal trainer began asap. I must add that I am a small person and there wasn't a whole lot of weight to be shed. After eating cardboard, working out (and being sore) and being stressed, emotionally distraught (insert any synonym of these adjectives you can think of) for 3 months, it was time to start prepping for my bridal pics and I was praying that all of my hard work paid off. The day before taking the dress to get hemmed, I put it on one last time and it zipped - albeit barely breathing and having cut off circulation, but the more I looked at it and thought about it, the more I knew something was just not right. All of my other clothes were fitting (2's and 4's).
So off to the bridal shop we went - after putting the dress on again, getting measured again, they took my dress upstairs to measure the inseams and sure enough, Pronovias sewed the dress incorrectly by 2 inches in the bustish area. After my sweet consultant spent an hour on the phone with the company, she then informed me that because we hadn't contacted Pronovias with the problem within 30 days of receiving the dress, it was their policy that they could do nothing about it. Pronovias tops my list of worst customer services experiences - EVER.
My bad that I totally trusted the company that I spent thousands of dollars with to make a dress in the RIGHT SIZE! I busted my butt for 3 months to fit into a dress that was the WRONG SIZE!
So, to Pronovias - I recommend revisiting your customer services policies because honey, in economic times like this, people are turning to the internet. We are researching things and listening to blogs, Facebook and Twitter more than ever before spending because wallets are tight and when you are going to spend $$$$ on something, your goign to have done your homework and made sure that your buying quality items and blogs like this aren't good for business.