(Closed) PSA: Buyer BEWARE of PETALHAPPY.COM

posted 7 years ago in Weddingbee
Post # 3
Member
2859 posts
Sugar bee
  • Wedding: May 2011 - Bartram's Garden

The contest was pretty clear: “And today they’re giving away $200 gift certificates to 5 lucky Weddingbee readers to be used on any custom made Petal Happy aisle runner or carpet.”

Were you trying to buy something other than a carpet or runner?

Post # 5
Member
944 posts
Busy bee
  • Wedding: June 2009

Dana, true, but even if she misunderstood or goofed and tried to order something else—they should at least email her back.  Good customer service is so hard to find nowadays.

If you haven’t paid anything yet then I’d just say forget it and move on.  That’s a sweet offer to have $200 off but don’t hassle with someone who has poor customer service.  Just imagine if you paid for the thing already and they never sent it or took forever to get back to you….yikes.

Edit:  OOOH, so maybe since your purchase was less than the gift card they don’t want to have a balance left or deal with giving you the leftover possibly, maybe?  Hmmm, strange.

Post # 6
Member
516 posts
Busy bee
  • Wedding: November 2010

Hmm very odd, maybe contact customer service if you can and place the order over the phone??

Post # 7
Member
2859 posts
Sugar bee
  • Wedding: May 2011 - Bartram's Garden

I know, Curly Sue – I was just wondering. The customer service still sounds really crappy.

Mrs. KK, why don’t you send a message to someone at WeddingBee? If one of their partners/sponsors isn’t making good on their promises, they’ll want to know.

Post # 8
Member
2562 posts
Sugar bee
  • Wedding: July 2010

I was also a contest winner – I ordered the Petal Ribbons without any problem, they applied my $200 dollar discount to the purchase with no questions asked – I can’t do a complete review because I haven’t received my petal ribbons yet.

Post # 10
Member
944 posts
Busy bee
  • Wedding: June 2009

Maybe there was just some confusion?  Is there not a phone number to call at all?!

Post # 11
Member
2695 posts
Sugar bee
  • Wedding: April 2010

Sounds like there was some confusion.  I’d call them.  Also, is it really only 8 inches wide?  That doesn’t seem like a wide enough asile runner.  

Post # 12
Member
2695 posts
Sugar bee
  • Wedding: April 2010

Never mind, I see now that you choose the ribbons not the asile runner

Post # 13
Member
2562 posts
Sugar bee
  • Wedding: July 2010

Mine was over $200 – so I guess it is really just an issue of them wanting to make money over and above the $200 credit.

Post # 15
Member
879 posts
Busy bee
  • Wedding: September 2012

Wow, they are aeriously pretty.

I had a look at the website and I bet the issue is that the comp states an Aisle Runner or Carpet.  Starting price for the Aisle Runners on the webiste is $460.  Therefore even giving you the $200 discount from the comp they are still making money.

However, by your quote you order the Petal Valley Runner which is a different and cheaper product.  And the Petal Valley Runner isn’t listed in the competition description.

It is unfortunante that is if this is the case that they haven’t communicated well with you to explain this and you would hope that a business such as this took customer satisfaction seriously and were making an effort to resolve the issue with you.  Possibly a solution could be to work out the percentage that was being taken off the more expensive aisle runner and offer you the similar percentage off of the cheaper valley runner???

As for the price changing, normally websites have a terms of use page that states prices are subject to change without notice (amongst other things), and I am suprised that this one doesn’t.  I know In Australia pages like these are required by law.  However when I went and checked out their web designer information it went to a source for free online templates, which tells me they did the site themselves and are probably a bit naieve to such inclusions.  (sorry worked in a Web Design Firm for 5 years, and its coming out)

I hope it gets resolved for you quickly

Post # 16
Member
134 posts
Blushing bee
  • Wedding: July 2010

If the problem was that the ribbons she ordered weren’t allowed how did the other winner recieve hers?

The topic ‘PSA: Buyer BEWARE of PETALHAPPY.COM’ is closed to new replies.

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