Post # 1
I ordered a dress from David’s Bridal in early August for a vow renewal my husband and I are doing in December. I’ve since started doubting my decision as the dress was really out of my budget, not to mention the terrible things I’ve read about dresses being ordered, just to come in torn or dirty. I’ve gotten an email from them saying the dress has come in (in not even 3 weeks, after they told me I needed to hurry up and order that day because it would take 3 months for it to come in) and that I need to pick it up by tomorrow because they don’t hold dresses.
This is my question: If I don’t go pick up the dress, what will happen? Will they just send the dress back and void the sale? Or what if I go in and it’s torn or dirty and I refuse to accept the dress, will they refund the money? I got their credit card to take advantage of the 12-month no interest promo, so I haven’t spent a penny on the dress yet.
I’m really nervous and definitely having buyer’s remorse over spending so much on an impulse-buy dress and was just hoping someone would have some insight or info on this. Thanks in advance!
Post # 3
I don’t think you can cancel once you’ve ordered – but you can exchange it for something else. Not sure. They have good customer service, so I’d just call and find out.
Post # 4
i know quite a few people who’ve bought from davids and so far this is my first time hearing about dresses coming in torn… i think that if it is ripped or dirty then they cant force you to accept it, but if the dress is in mint condition, i’m not sure they will allow you to refuse the dress. Even though you got their credit card, and havent actually paid anything for it, i’m sure they took the details down and if you just dont show up they will bill you for it, maybe you can see if like another dress from them? they might consider doing a swap
Post # 5
I don’t think they’ll allow you to return it or not pick it up. I had a dress on layaway and they told me that everything that I had paid on it had to be used in a store credit. I threw quite the fit in the middle of their store about this, since we decided to go in a different direction with our renewal plans ourselves. I lost a chunk of money to them but got some of it back in cash that day. Good luck trying to get it taken care of.
Post # 6
I think that you should be able to let them know that you are not interested in the gown. It hasn’t left the store or been altered. A David’s gown is not a custom gown, so they can’t tell you it was made to order.