(Closed) Question for experienced Etsy buyers/sellers

posted 7 years ago in Money
  • poll: What's a reasonable response time on Etsy?
    a day : (4 votes)
    17 %
    3 days : (16 votes)
    67 %
    a week : (4 votes)
    17 %
    more than a week : (0 votes)
  • Post # 3
    6394 posts
    Bee Keeper
    • Wedding: September 2011

    I like a day, but I’ve waited up to a week and a half. I wasn’t in a huge hurry, though, but my item finally did come in and it’s perfect, so it worked out for me.

    ETA: I hadn’t paid the seller before the big conversation gap, or else I would have been much more freaked out! 

    Post # 4
    10851 posts
    Sugar Beekeeper
    • Wedding: September 2010

    I try to answer all convos within 48 hours MAX. I check constantly (I’m also pretty new to it though so I’m not inundated with orders or anything unfortunately). I give other people 48 hours to respond to me when I’ve made an inquiry. I figure if you want my business you should respond in a timely fashion (unless there’s a notice or vacation status on the main page of their shop denoting otherwise).

    I recently contacted one vendor for making some custom thank you cards. They only had one sale but their stuff was fantastic. It took them THREE DAYS to get back to me and by that time I had found someone else. Sorry, but as a new vendor myself I know I’m jumping at the chance for even the smallest sale, nevermind a big custom order!

    Post # 5
    554 posts
    Busy bee
    • Wedding: June 2011

    I have contacted vendors on Etsy and never gotten a response. After 2 or 3 days (not counting weekends) I usually will find someone else to buy from.

    Post # 6
    7975 posts
    Bumble Beekeeper

    Is it bad that I almost never contact just one seller? I almost always find 2-3 who I like and message them all at the same time. Then whoever gets back to me with the best response/response time gets my business. 🙂

    Post # 7
    405 posts
    Helper bee
    • Wedding: October 2011

    For a first contact, 3 days is just about the maximum time I’ll wait before moving on. And that’s if I REALLY like their work. 

    Post # 8
    622 posts
    Busy bee
    • Wedding: May 2011 - Vandiver Inn

    Oh wow, I really don’t think I’ve ever waited longer than 3 days to hear back from an Etsy vendor. Maybe I’ve just been lucky and only worked with the really responsive ones?

    I will say I’d give up to a week if I wasn’t in a rush and it didn’t turn out to be a habit.

    I will also say that I almost always ask a question before making a purchase and I wait to hear back before buying anything. It’s a good litmus test for a seller. And if anything happens during the exchange that you aren’t really comfortable with, just bail. Better to find out that way.

    Post # 9
    2373 posts
    Buzzing bee
    • Wedding: July 2008

    After 7-10 days you should think about disputing the charge on your credit card/paypal. I’ve ordered from 3 bad etsy sellers. The ones who take 3-4 days to answer I tend to avoid.

    Post # 10
    7695 posts
    Bumble Beekeeper
    • Wedding: August 2010

    I said 3 days – it has never taken a seller longer than that to respond to me

    The topic ‘Question for experienced Etsy buyers/sellers’ is closed to new replies.

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