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Did you select the images for your album? Are you supposed to review the design before it's printed? Sounds like you are being put on the backburner behind new work.
@sparkles_10: Given that you a) were promised a proof by October and have yet to receive b) have been promised an actual album by Christmas and have yet to receive c) she's you're ignoring your communications now...
I say you are well within your right to post something on her FB wall. Don't go balistic, but do be firm and say something like, "I've tried to reach out to you about the proof you promised by October and the album you promised by December. Can you please contact me about refunding me the cost of the photo album, or letting me know when I can expect to receive them?"
I know it feels "bitchy," but that's how commerce and social media work. When you deliver on your promise, people share good news about you online. When you don't, they hold you accountable.
I swear, Twitter helped save my condo when we were in insurance hell!
@zagora: Don't ask or hint for a refund unless that is what you want. If you want the album, push for that first.
I didn't get an album from my photographer - so I'm not sure of the turn around time, but if your photographer told you it would get in before Christmas, then I think you have enough reason to be mad. I wouldn't go into B*tch mode just yet. But be firm.
I like the idea of posting a nice reminder comment on her FB wall. I wouldn't get bitchy just yet. You still have to work with her and being bitchy may just make it harder to get what you want from her!
I think assertive but not agressive is in order. If she said you would have proofs 4 months ago and you have nothing, that is a little ridiculous.
I agree with the other Bee's, I'd be firm and direct and leave her a note on her Facebook wall being nasty won't help anything. State exactally what you were promised and what you want from her and when you want it by (reasonably I would give her 30 days). After that I would contact the better business bureau and file a case in small claims court. Good luck.
If you go the Facebook route, she may well delete the comment and ban you. If you end up having to go to court, she may also present it as evidence you were trying to hurt her business just to get attention.
I would suggest calling, and make sure to document every single call. If you're close enough to visit her business location (assuming she has one), drop by. Document it all. One, you might have to go to court. Two, if you believe that posting a review on websites to warn other brides will be helpful to them, it will be more believable if you can outline exactly when and how you were trying to contact her.
Just be wary in saying too much or if you need to go to small claims, she could try to get any judgement reduced by saying you are trying to put her out of business or some trumped up claim.
A fair FB post (like the one above) actually wouldn't hold much weight in court if she also has evidence she's tried to reach her in other ways and received no response. But agree with the classic matra of, "document, document document."
Thanks for all your feedback. I'm going to reach out to her directly, rather than via Facebook, one more time. And I'm going to be firm but not mean!
@sparkles_10: Good for you, I think calling her is a much higher road to take and shows maturity. Sorry you are having difficulty. Albums for us typically take a long time because we wait for clients to approve their designs, and once the wedding happens our clients tend to be out of wedding mode for 6 months to a year. If in that rare instance we have a client who is on the ball in ordering, the album itself can take a month to get back from the manufacturer. Best case scenario is usually 2 months turn around.
@continuumphotography: But it sounds like you're responsive to emails. The photographer in question hasn't replied at all... That merits being firm, but respectful.
If a company isn't being responsive to one mode of communication, I fully believe you have to try another.
@zagora: Absolutely! Our clients are our biggest source of referrals, ignoring them is definitely not in our best interest. Unfortunatelly not everyone gets that. Not all photographers make good business people. :(
Facebook Post: Can't wait to see the album you promised us! The pictures were so great I know this will be, too!
Don't here anything back? 2nd Facebook post: Hubby is so upset he didn't get the album as his Christmas present as you and I promised!
Just kidding...sort of. I would try with a facebook message first. Don't be threatening, but she'll know that you have access to her there! Then perhaps the more passive agressive route.
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Our photographer got us our actual wedding photos back about month after the wedding. But now it's been over 6 months, and I don't have even have a proof for our album that we ordered as part of our package.
We've exchanged a few emails about it, and she said she'd have the proof to me last October and the actual album before Christmas. But I've followed up with her and she's not responding. I know she's still in business, because she's posting all the time on Facebook.
Does it take that long to get an album back? I know this is a kind of a silly question, but I need to know if I have the right to start going into b*tch mode about my album!