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No way. I absolutely would not have that. I am super aggressive about this sort of thing BUT I think that anyone would have reason to act on this.
If they told you you’d be getting the omelette make them stick to that -and you can with a bit of good old fashioned assertiveness.
My wedding vendor has tried switching quite a few things up on us after the contract was signed (like saying one of our three “included beers” was O’Douls -non alcoholic HELL NO LADY).
You can be nice while still basically ripping their heads off. Now I want to do it for you.
If that was the original agreement do not let them balk. It’s total BS and I’m sure you would’ve chosen a different vendor had you know that the change would occur.
Sorry for the anger. I’ve just experienced this same situation way too much with my own pain in the ass caterer.
Gear up and take them on! If that's not what you chose, you need to really get it straight with them. Good Luck!
Yes I'd say I would be putting my foot down on that one. Definatly making them think they'll be loosing the whole shibang if they don't agree to the initial terms. It looks like you only have a week to go; but i'd still be pretty persistant. And I WOULDN'T be doing it through e-mail. Bet your butt I'd be right @ their door. HA HA Just my opinion. I'd be putting the pressure on.
I'd would battle it out inperson if it weren't two hours away. It's also irritating that she said she would call my finace back, but instead sent me an email.
Yes, what everyone else said! They've been too chicken to speak to you about this and are trying to hide behind email. I'd call them on it -- email back saying you're very concern about this change of offer from your original discussions, and you need to meet to discuss your options in person.
When in doubt, scare them politely!
I agree with the bees on this thread. Call them back! Does your contact report to anyone above them? If so, ask to speak with them. I'd be all over them too...maybe it's even worth a 2 hour drive. If it's that important to you, I'd go there.
Do you have anything in writing anywhere else about the omelet station? Especially with it being that price? If so, that's your leverage right there.
Good luck!
What a cop out to send an email!!! Your caterer is a being a pansy.
Your wedding is 8 days away... don't let up. They told you the omlette station was part of the package, why are they now telling you a week before that there's a $10 pp cost? Not fair.
Do you have an original agreement or contract? Does it say anything about their right to change menu items or prices? If not, you could get them there. Or, like larabee said, if they wrote it down somewhere that thats what you'd be getting at no extra cost you may be able to get the charge reversed.
I'm sorry that they're trying to pull a fast one on you. Stay strong & fight for what is right and what you want! You can do it :)
I'm assuming the increased cost is to help cover the price of a station attendant (or two). I help run events as part of my job, and food stations always seem to cost more than buffets -- and in some cases, sitdown meals -- because each one requires one or more attendant, and (at least with our catering company), that runs $100 per person per event. Maybe you could try to negotiate though -- don't give up easily!
OMG, I've never been so interested in an omelette station in my life! Is it in the contract? I hope so. Go get 'em. Keep us posted. I want this to work out for you.
@soontobemrsbee--I would definitely want you in my corner! I have such a hard time being assertive.
Totally fight this! I am so tired of hearing about caterer's changing things in the contract and trying to change it. It's not being a bridezilla, if that's what you're afraid of looking like! It's being treated like a business client, which you are. Go, Go! Fight, fight! Gooooooooo team Trish!
Trish,
Give it to 'em sister. That's ri-dic-u-lous! I don't think so people. Eggs and cheese is NOT an omlette station. That's like my country club who seems to think brown grass is 'ok,' and ' that's the way it's supposed to be.' Believe me, with the country club - there will be words (and some of them may be too... profane... to say in English).
Bit** till you get what you want/told you were going to get!
I'm with these girls. I am totally one of those "I get what I paid for" type people. I fear that people will see me as a bridezilla once I start planning-- but the truth of the matter is that in every facet of my life, I expect to be treated by others with honesty and respect and i do not put up with bullshit. If you agreed to an omelet station for a certain price, tell them that they can either do as they promised or deal with your lawyers. :)
Also.. I see this is a few days ago... any update?
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So I got my detail report from my venue last night. Everything was fine until I got to the menu for our brunch wedding. Suddenly the made to order omelet station that was on the menu when we first chose it has changed to scrambled eggs with cheese.....
So my finace called to express our concern and I get an email back stating that the omelet station would be an extra $10 per person. What!?
I am severely disappointed considering this was the most exciting thing on our menu and I know we can't afford to pay the extra money.
Ugh....