Post # 1
Fiance and I purchased our engagement rings from Helzberg a little over a year ago and literally since the rings came back from resizing, we have been to Helzberg at least ten times with issues. When mine came back there was nothing wrong, when FI’s came back it so wasn’t her ring! They had sent her someone else’s ring (it was fugly) and sent her’s back to corporate. Of course this was 3 days before we moved across the country and they rushed the resizing, but we still had to find the time to drive a 2.5 hour roundtrip to pick it up the day before we moved.
The ring comes in OK and we move–only to have one of the prong’s on FI’s ring snap two weeks later and one of her diamonds to fall out. Easy fix, we bought the “protection” and look up our nearest Helzberg, only to find out that the one that was 45 minutes away had closed two years earlier, but it still listed on the Helzberg site and in their printed directories–the nearest one is now eight hours away. At the same time we made this discovery, my ring began to change colors. When we made it to a Helzberg on a trip to visit my Mom (for one week), the store was great, but we would have to return home without our rings because they couldn’t get them fixed and re-dipped in that time period and they refused to ship them to our home–we then went ringless for two months.
We visit my Mom again and get the rings back–everything is ok, for three weeks and then FI’s shank from the sizing breaks–back to Helzberg again, and left it at Helzberg for two months again. We get the ring back and during the inspection in the store they figure out that FI’s pesky problem prong wasn’t properly fixed and we are without the ring for another two months while it’s fixed. Her ring we think is now OK.
I take Fiance to work this morning and when I return home notice that I have a poky pain in my ring finger. I flip my hand open and see a gap in my ring where my shank once sat.
We have now moved back to Baltimore and have a Helzberg nearby, but seriously, we have spent the majority of the last 15 months without our rings. So this is reason #4,300,593 we should have gone anywhere but Helzberg. I have a silver costume ring from QVC that is apparently better quality, because it’s what I’ve worn when I didn’t have my ring.
There is a difference between a jeweler and a jewelry store–if you’re still shopping, always go for the jeweler.
Post # 3
Holy crap. Now this too? So glad we’re not going to Helzberg. I have a free pair of earrings from there that I was randomly sent a coupon for but that’s the only business they’ll be getting from me. Sorry there have been so many problems with your rings 🙁
Post # 4
@LiliKitty: It wouldn’t be horrible if it were one ring–but two?! I mean to write they also lied–we bought the rings in KS where Helzberg was founded so they were selling it as being a “local-business who did well”. This is partially true, but I later found out the company was sold to Buffet’s Berkshire Hathaway. Ugh.
Post # 5
Ugghh, I’m sorry that you have had to go through all of this… Have you considered maybe just selling the ring back and purchasing another ring somewhere else?
Post # 6
I really feel your pain but about Kay. And really it’s too bad. Get their customer care number and complain. You might get some money back, we did.
I sent mine off 4 times and had to drive 4 hours round trip to pick it up the day before we flew out for our wedding
*Update* on: Help! Did they solder this wrong…(no ring, wedding in 3 days)
Post # 7
@Mrs.Darling: Exactly, it’s not just one ring that was poorly made and keeps falling apart, but TWO of them. That’s beyond coincidental.
Post # 8
@mylittleviolett: We have decided that our engagement rings were going to become RHR or heirlooms for our kids, so we’re going to get pretty bands and the money that we would have spent on the new rings will go towards nicer bands from a local jeweler.
@LiliKitty: We also have a set of the “free earrings” and a set of Honora pearls that we paid for. Those have been pretty fabulous so far. I accidentally lost a post on one of my earrings (in a set of five and it was totally my fault), but they were kind enough to replace it and clean the rest when I brought it in for inspection. The service at new Helzberg has been great, the overall product not so much.
Post # 9
@Mrs.Darling: That sounds great, good idea.
Post # 10
Bah sorry you’re having so much trouble! I’d probably be at my wits end with it and doing like a PP said and try selling it back and taking my business elsewhere!
Post # 11
@Mrs.Darling: I’m sorry you have had to go through this. My original engagement ring was from Helzberg and honestly the quality was terrible. I ended up hating my ring even though I chose it and the people in the location where I was going were snobbish and very opionated. In the end I don’t have it anymore and glad I don’t have to deal with a chain jewelry store. There is not much they will do for you either. Too bad you can’t get your money back and start over.
Post # 12
I get so frustrated for people who have such issues with their rings. It becomes time-wasting, money-wasting, and really trying when you are dealing with something that is usually for people symbolic of something important to them.
I totally agree with you on going to a jeweler – and one with a talented bench who cares about quality and their final product – over a chain store. Not to say all jewelery stores have poor quality – and I have certainly seen some quality rings even from places like Costco – but I personally at least want someone who is going to stand behind their product.
Personally, I have had very good experiences buying online (and my current rings are so low maintenance there is not much to do or that can go wrong with them), but I also still like to have a local bench jeweler I trust who can repair or replace things for me within a day or a few days rather than send things off for weeks (or months! yikes!) on end.
Post # 13
@RayKay: We have learned the hard way. I just got back from the jeweler my family usually uses to see what our options are. We are thinking about having it set into a different setting from her store (they do all of their own work) or worked somehow into a band–still not sure how to do that since the stone is heart shaped. It’s only meaningful because it has a rhodolite garnet in the center (my birthstone and favorite color!) and it’s incredibly hard to find and on the expensive side.
I’m thinking I want it set into a woven ring like these:
Post # 14
Ugh. So sorry to hear all this. A friend of mine got hers from Helzberg. I don’t know if she’s ever had problems, but I do remember thinking that the ring didn’t look like great quality when she got it.
Note to self- tell SO to stay away from Helzberg!
Post # 15
Wow, that’s awful you’ve had to deal with this!
Post # 16
I am incredibly anti-Helzberg!
My aunt has had her ring maintained by them for over a decade, so much so that they have practically rebuilt her ring completely. A few months ago she took her ring in to have the head replaced and after getting it back she looked down to discover that the entire head DIAMOND AND ALL just fell off. It fell off!!!
When she called them to tell them what happened they claimed she must have endured some type of trama or injury and that it was smashed off. She went into the store showing them her perfectly intact hand and they still denied any responsibility despite having replaced the head of her ring less than 24 hours before.
My aunt is out of a diamond and they cannot afford to replace it right now. She is incredibly sad that after 27 years of marriage her diamond is now gone. 🙁
I will never give my business to a company that does not stand behind their work.