- 3 years ago
- Wedding: March 2014
After initially contacting them and being sent swatches in May, I got back in contact with a Sydney-based bridesmaid dress company. They only do bridesmaid dresses and seem like a pretty good company, at least I had a really high opinion of them based on the website, social media and email communication. One of my bridesmaids was coming over from NZ so I paid for and arranged for two dresses similar to the ones we wanted to order to be sent down here for my girls to try on – the only difference with their dresses will be straps. The girls loved them so we cancelled the other bridesmaid dress shop appointments and had a fun day 🙂
A week later, 6 December, I contacted the company to confirm the dresses had been returned and arrange a refund – the idea was the girls would purchase their own dresses themselves. I TRIPLE checked the date for rush orders with them because we were about three months away from needing them at that point and with Christmas and the new year period looming I wanted to make sure there wouldn’t be any issues. TRIPLE confirmed that it would take two months, so if we wanted them by 10 March they needed to rush order by 10 Jan. All good. They even said if I ordered that day they’d be ready by early Feb.
Fast forward about 10 days and my amazing dad said that he’d pay for the dresses so that the girls don’t have to. Queue rejoicing! http://boards.weddingbee.com/topic/my-dad-is-so-amazingly-generous … one BM had already purchased so I reimbursed her and contacted the company to buy the second dress (because the size wasn’t shown on their website & I wanted it shipped to NZ) and put a rush order on both. Keep in mind that at this point we’d been back and fourth about 20 times over the past month.
This was the reply:
“We do not accept rush orders anymore.
Delivery time is 4-5 months.
I will refund payment to B shortly.”
Massive freak out moment!!!! Especially because MOH A. is now back in NZ and won’t be back here until the wedding so finding something else would be a MAJOR. I rang up straight away to find out what was going on. It was reiterated that the making time was 4-5 and that’s what it said on their website.
Um…. ok? Well you can update your website all you like but that doesn’t change the fact you made a commitment to me 10 days ago! (and in fact they hadn’t actually changed all their website at that point either).
Basically what’s happened is one of their tailors has cancer. Now this is going to sound like the biggest bridezilla grinch but whilst I understand that is sad and super serious, and I feel so bad for the person involved and for the company, it’s horrible,…. don’t you think a legitimate business would have a contingency plan or at least do something to keep up with their existing customers and those they’ve made commitments too?! Especially in the line of business they’re in? Add in the fact that they are opening their first actual store sometime Jan-Feb and I am not overly impressed.
I managed to talk them around to getting the dresses done by 10 March, but only because I threatened leaving them a negative review which I hated doing. But I’m still so stressed that something’s going to happen!
Oh… and (in a slightly passive-aggressive move I’ll admit) I left a comment on their facebook page saying “If anyone is looking to order just FYI the delivery time has pushed back to 4-5 months with no rush orders”. No more, no less than that. It wasn’t negative, it wasn’t positive, it was just a “heads up”… but they’ve deleted it!!!!
I can’t stop worrying about this whole situation!!! It just seems so dodgy!