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NOT TO MENTION- They didn't even send the sash. I would be happy to share the emails they sent me with anyone!! What a rude horrible person who can send someone a soot stained and dirty dress and completely justify their actions. "Sorry we cannot guarantee your dress will be clean" HORRIBLE
I'm sorry you had such a bad experience with them. I did a little digging, and it looks as though they do have a no-return policy... I guess it's a good reminder to check websites out before ordering.
Could you get the dress dry cleaned/bleached?
I will take photos. Yes. It doesn't matter if they have a no-return policy. A no-return policy only applies if you change your mind. If a seller sells you a dress that is damaged and dirty, they can't expect you to be 'okay' with it. If you ordered a dress and it was dirty and stained you would deserve a 100% refund. I will post photos as soon as I can.
What's the website? I googled "blingdress" & got to blingdress.com but that only gave me lots of links to random dress websites. what's the website you ordered off of?
When I tried to look up the website my browser flagged it as high risk, so I can't even view their site!! Just based on that I wouldn't do business with them!!
I'm sorry to hear about your dress situation...what a terrible thing to have happen!
@serabell: I think it is www.blingdresses.com. If it is the same company, they have a recent posting on WeddingBee.
http://classifieds.weddingbee.com/topic/custom-wedding-dresses-at-cheap-price-29
Well, if the website's a high risk, I won't go on there either. I was going to view their policy & such (sometimes they have things like that hidden).
My opinion is to go on their website & view the dress description, see if it says anywhere about the dresses might be dirty or if they're clean or what condition it says about them. Depending on how damaged the dress is, you MIGHT be able to dispute it with your credit card company saying you got a damaged item & then you may get a refund thru that.
Is it a new dress? I would guess not based on the description you gave. If it was supposed to be brand new & its really dirty/stained, than you have a better chance at fighting this.
Is it a used dress? If so, how much is it for the dress brand new & will the stains/dirt spots come out with dry cleaning?
@baldor1 - thanks! I was on the wrong website before :(
I went on their site & they custom make them for you so you can't exchange them. Depending on the condition of the dress, you're probably stuck with it. If its badly stained, you can probably dispute it with your credit card company. If its just a few spots that will come out, its probably not worth the hassle.
You could try emailing them saying the dress is very stained & you want to know if they can take it back & clean it for you. Or if they can partially refund you to help incure the costs of dry cleaning. You could email them a few photos of the dirty dress.
Make sure you take pics to keep for your records in case you do have to dispute it!
The website's policy states that because this is a custom item, they will not accept any returns or exchanges. If the dress is the wrong size, they will alter it, but you need to pay for shipping (which, since I'm guessing that they are based in China or another Asian country with inexpensive manufacturing would be quite expensive).
Please take pictures of the dress, since that may motivate the seller to fix the problem. Since they have not been very helpful, your best tactic may be to dispute the sale with your credit card company. They may also require photographic evidence that the dress arrived damaged.
If the dress is made out of polyester, it may be relatively easy to clean (not that you should have to do this after buying a new custom dress, but it is possible your credit card company will refund your money and no one will take the dress back - this has happened to me in the past with damaged merchandise and you might want to wear it if you can fix it and its free)
Unfortunately your case illustrates the potential pitfalls of ordering online. The first dress I ordered was a custom-made dress that supposed to be a replica of a designer gown. It turned out horribly and I actually CRIED when I took it out of the shipping carton. That was from Gioavonni's Bridal. I refused to wear it and eventually donated it to Salvation Army.Unfortunately, they had a no-return policy at the time. In the interst of trying to save money, I ended up throwing several hundred dollars away!
The second dress was a Nataya wedding dress that I got off of eBay for $100 and it fit well and was perfect.I ended up weaing that one.
That's why when fellow bees ask about ordering online I urge them to do a little checking on the company, as well as investigate the company's return policy. It's really horrible when you finally chose a dress, wait with eager anticipation and then have the extreme disappointment of something that is not right!
Did you pay via credit card? You might have recourse- I'd call the cc company!
I paid over paypal and I opened a dispute but, I don't think they will refund my money. I know people that have had gowns made by other online companies with very few issues. Here are the photos below. There are more stains and marks as well. I just couldn't believe the seller's response! She is not replying to any of my emails now. She said she couldn't guarantee that that the dress would be clean!!!! What in the world kind of guarantee do they have then? Even if I ordered a $15.00 t-shirt and it wasn't clean I'd be furious! This was much more expensive though! MUCH! Pictures are below. In NYC it costs a fortune to clean anything. Also note, there are many more marks on the gown and there is green threading on the bust. This is totally horrible.
IMG_1329.jpg (197 KB, 128 downloads) 1 year old IMG_1328.jpg (194.1 KB, 125 downloads) 1 year old
Yes, it is the same website www.blingdresses.com avoid them at all costs. It isn't just the item that is damaged, it was their response. Saying you cannot guarantee a clean dress and being completely unsympathetic to the buyer is *unbelievable.... *
i tell brides time and time again dont order from these replica crap chinese sites. all they do is rip you off not to mention take business away from authentic designers. lesson learned
yay you paid through paypal :). they are AWESOME at getting your money back, as long as you have enough evidence to prove it. Take lots of pics! Take pics of the upper 1/2 of the dress, then the lower 1/2, than a close-up of each stain on the dress & submit it with your paypal claim (if they have a space for that). Keep a folder of all those pics on file too. You'll need to show that the dress is really dirty for them to refund you. You'll probably be out the shipping, but sometimes paypal will give you that too.
You can't get your money back through paypal ever unless you pay for an ebay item. I was on the phone with them for 1/2 hour this morning. They said any claim is rejected even with proof. They don't protect the buyer unless she pays for an item she bought on ebay. You can contact your credit card company though to dispute it. I paid through my checking account.
PayPal has protection for non-ebay transactions. It's called PayPal Buyer Complaint Policy.
You can file disputes for Items Not Received (INR), or for items that are Significantly Not as Described (SNAD). However, recovery of any amounts is not guaranteed and is limited to the amounts that PayPal can recover from the seller’s account, even if PayPal makes a final decision in your favor.
Find out more about our PayPal Buyer Complaint policy.
PayPal’s Protection Programs for Buyers help you if you encounter either of these problems:
Item Not Received (INR)
Significantly Not as Described (SNAD) (see definition below)
3.7 SNAD Definition
An item is Significantly Not as Described if it is materially different than what the Seller described in the item listing. Here are some examples:
The item was damaged during shipment.
An item is not Significantly Not as Described if it is materially similar to the Seller’s item listing description. Here are some examples:
Yes, but they don't actually seize the funds and decide in your favor no matter what evidence you submit. It is just a forum to give you an opp to communicate with the seller or buyer. I run a business and I know this all too well. Paypal has a forum and a dispute center for all transactions but, they don't get involved otherwise. You have to work things out. Even if you attempt to escalate it to a claim- they don't investigate it unless you have purchased the item in question on ebay.
I am so glad I came across this post. I was in the process of ordering from this company, but my inner self was holding me back. I am so sorry for your misfortune and that you have to endure this madness. Yesterday I was online trying to get to the website and was unable to get on. I just assumed I typed in the wrong info. After searching for awhile I gave up. I then remembered they responded to a question and I checked my acct here. Yes, it was the correct web site but it was redirecting me to a whole new site. I figured something had to be up...then I stumble upon this. I have been weary of trying these on line stores but I make sure to read there return policies. If they do not offer a return policy or will not work with you to guarantee your happiness as a customer, I move on. Again...so sorry that you are going thru this MESS!
There are better companies out there if you want to design your own dress and have it made!!!
Yeah, I'm sorry that you had a bad experience, but there ARE companies out there that are reputable. I LOVE LOVE LOVE my China replica dress!
The spots don't look quite as bad as I'd imagined from your original post - I was expecting foot long grease stains or something, haha. Are they on the underside of the skirt? They most likely won't even show or can be drycleaned out no problem.
Here's the thread with photos of daydreamwanderer's dress..
http://boards.weddingbee.com/topic/my-china-bought-replica-dress
Did you pay via PayPal with your Credit Card or Bank Account? If credit card and the dispute option doesn't work, submit a chargeback via your credit card company.
I'm so sorry you had a bad experience. Like Daydreamwanderer, I purchased a dress from China and it came in better condition than the one I purchased from a US store. The dress from the US store had a broken strap and two black streaks about the length of my hand on the outside of the skirt and a 3 day return policy. It just depends on the company.
Hi,
I know this might make me un popular but I ordered from blingdress (even after reading this review) and I feel I've had a positive experience.
Firstly, reading this review told me- the dress would turn up (this might sound silly but who knows with so many companies online it's hard to who to trust) and to check my expectations. Grace gave me constant communication- she answered every email I sent to her. Yes, my dress has a tiny little red mark... but I paid $400 for a $6000 dress... I think cleaning this will remove it and you can hardly see it anyway.
everyone I showed were amazed at the workman ship and since I only paid such a small sum of money I'm not going to be upset by the mark.
I think Grace and the blingdress team are good- here is my post here:
http://boards.weddingbee.com/topic/im-in-love-with-vera-wang-ethel
Oh and this will make me more unpopular... but it seems to me you have made a business from selling dresses from these people (I can see you are a vendor) is it because you buy them cheap and then on sale them that you are upset? that also facted in my decision- I figured since the dress was for me I could live with it not being extact but I guess if your on selling them then you need them to be spot on or you can't make money?? anyway sorry if I offend you by saying this- I just want to give Grace a good wrap because I had a good experience.
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I wanted to warn other brides and sellers NOT to use BlingDress. My partner and I ordered a pure white dress from BlingDress for $280. The dress came and didn't look exactly like the photos but, it was still nice enough. WELL when I inspected it more closely several of the white ridges on the outer layer were stained with gray and brown. When I flipped up the bottom of the hem there were long, large dirt marks and black soot marks under the hem! There was also visible Green threading on the dress. I was horrified and my partner wrote to them saying how upset she was. Their response was "our dresses come from a factory, sorry we cannot guarantee that the dress we send you will be completely clean" WHAT IN THE WORLD??? This is a white wedding dress that now has black and brown filth all over it!!! They promised to try to keep the other dress I ordered "CLEANER" as if this is any excuse! I have paid them hundreds of dollars and they offer no refunds and completely excuse themselves by saying it came from a factory and a casualy "Sorry- they won't ever be completely clean" I am DISGUSTED with this company and the way they do business. IF YOU WANT A CLEAN WEDDING DRESS DO NOT USE BLINGDRESS.