(Closed) Received a dress from Blingdress today. TOTALLY FILTHY! HORRIBLE!

posted 8 years ago in Dress
Post # 4
Member
1498 posts
Bumble bee
  • Wedding: August 2011

Do you have pictures?

Post # 5
Member
226 posts
Helper bee
  • Wedding: September 2010

I’m sorry you had such a bad experience with them. I did a little digging, and it looks as though they do have a no-return policy… I guess it’s a good reminder to check websites out before ordering.

Could you get the dress dry cleaned/bleached?

Post # 7
Member
3041 posts
Sugar bee
  • Wedding: May 2010

What’s the website? I googled “blingdress” & got to blingdress.com but that only gave me lots of links to random dress websites. what’s the website you ordered off of?

Post # 8
Member
606 posts
Busy bee
  • Wedding: October 2011

Yikes, good to know!

Post # 9
Member
184 posts
Blushing bee
  • Wedding: December 1969

When I tried to look up the website my browser flagged it as high risk, so I can’t even view their site!!  Just based on that I wouldn’t do business with them!!

I’m sorry to hear about your dress situation…what a terrible thing to have happen!

Post # 11
Member
3041 posts
Sugar bee
  • Wedding: May 2010

Well, if the website’s a high risk, I won’t go on there either. I was going to view their policy & such (sometimes they have things like that hidden).

My opinion is to go on their website & view the dress description, see if it says anywhere about the dresses might be dirty or if they’re clean or what condition it says about them. Depending on how damaged the dress is, you MIGHT be able to dispute it with your credit card company saying you got a damaged item & then you may get a refund thru that.

Is it a new dress? I would guess not based on the description you gave. If it was supposed to be brand new & its really dirty/stained, than you have a better chance at fighting this.

Is it a used dress? If so, how much is it for the dress brand new & will the stains/dirt spots come out with dry cleaning?

Post # 12
Member
3041 posts
Sugar bee
  • Wedding: May 2010

@baldor1 – thanks! I was on the wrong website before 🙁

I went on their site & they custom make them for you so you can’t exchange them. Depending on the condition of the dress, you’re probably stuck with it. If its badly stained, you can probably dispute it with your credit card company. If its just a few spots that will come out, its probably not worth the hassle.

You could try emailing them saying the dress is very stained & you want to know if they can take it back & clean it for you. Or if they can partially refund you to help incure the costs of dry cleaning. You could email them a few photos of the dirty dress.

Make sure you take pics to keep for your records in case you do have to dispute it!

Post # 13
Member
563 posts
Busy bee
  • Wedding: August 2009

The website’s policy states that because this is a custom item, they will not accept any returns or exchanges.  If the dress is the wrong size, they will alter it, but you need to pay for shipping (which, since I’m guessing that they are based in China or another Asian country with inexpensive manufacturing would be quite expensive).

Please take pictures of the dress, since that may motivate the seller to fix the problem.  Since they have not been very helpful, your best tactic may be to dispute the sale with your credit card company.  They may also require photographic evidence that the dress arrived damaged. 

If the dress is made out of polyester, it may be relatively easy to clean (not that you should have to do this after buying a new custom dress, but it is possible your credit card company will refund your money and no one will take the dress back – this has happened to me in the past with damaged merchandise and you might want to wear it if you can fix it and its free)

Post # 14
Member
2271 posts
Buzzing bee
  • Wedding: August 2009

Unfortunately your case illustrates  the potential pitfalls of ordering online. The first dress I ordered was a custom-made dress that supposed to be a replica of a designer gown. It turned out horribly and I actually CRIED when I took it out of the shipping carton. That was from Gioavonni’s Bridal. I refused to wear it and eventually donated it to Salvation Army.Unfortunately, they had a no-return policy at the time. In the interst of trying to save money, I ended up throwing several hundred dollars away!

The second dress was a Nataya wedding dress that I got off of eBay for $100 and it fit well and was perfect.I ended up weaing that one.

That’s why when fellow bees ask about ordering online I urge them to do a little checking on the company, as well as investigate the company’s return policy. It’s really horrible when you finally chose a dress, wait with eager anticipation and then have the extreme disappointment of something that is not right!

Post # 15
Member
2373 posts
Buzzing bee
  • Wedding: July 2008

Can you dispute the transaction on your credit card?

Post # 16
Member
1641 posts
Bumble bee
  • Wedding: June 2011

Did you pay via credit card? You might have recourse- I’d call the cc company!

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