(Closed) Reception venue not returning calls

posted 8 years ago in Reception
Post # 3
18645 posts
Honey Beekeeper
  • Wedding: June 2009

I think if they aren’t answering your calls, you might want to stop by in person and talk to a manager.  Either this person needs to start paying attention to your calls or you need someone else that will help you since you have already paid for the hall.

Post # 4
1135 posts
Bumble bee
  • Wedding: June 2010

I’m ditto on that. I would stop by during business hours and wait around to speak with someone. And if your Fiance is handling it, I would go there together. I hope that what you are dealing with is just bad customer service. Or their management has changed or something. Are you supposed to be giving them your choices soon? I know my venue pretty much doesn’t want to hear from me until 6wks before hand, so I haven’t had much contact with mine since. My only other thought is that if they aren’t expecting to hear from you right now, they might not think your calls are a priority. Either way, that’s not an excuse for poor service.

What I hope didn’t happen was that the place closed. I know that is a scary thought, but when I stood up in my MOH’s wedding, she called the bridesmaid’s dress shop about 6 times in two weeks with no response. Finally she had me go up there in person (she lived out of state at school) and the place had been closed up. Apparently, the owner wasn’t paying her taxes and the sherriff came and kicked her out. Fortunately, we were able to get the same dresses at another salon and in time, but super scary.

Good luck! I hope its just a matter of finding her supervisor.

Post # 5
13390 posts
Honey Beekeeper
  • Wedding: September 2009 - Barr Mansion

Yes, can you go above her head?  That’s what I would do because it seems like she is not doing her job.  Do you have any alternate means of contacting her, such as email?  I’d try that, too.

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