- 5 years ago
- Wedding: April 2013
I used to have print artist 22 and was happy with it until it started doing this restarting thing and deleting my entire project off the my documents on my laptop. I got a new laptop last month and got the updated version of print artist and just downloaded it and tried it last night. It worked great until it started doing the same thing, and once it started I couldnt even save it without it deleting all my work, AND deleting it from the my documents. So i spent all day contacting their horrible tech support who told me to do 4 things, each time i had to restart and then contact them again… they wouldnt ever answer their phone so I was doing online chat. Then when nothing could be resolved they told me that level 2 tech support would contact me in 24 to 48 hours and that I would have to be at my computer at that time to get help. Since I dont have time to just wait around in front of my computer for their call… im getting a refund. The customer service girl could have cared less that I was unhappy with it all. Theres a reason they have such horrible ratings but I ignored it because I was used to the old program.
Sigh, now i have to learn a brand new one in time to do some wedding projects…. so has anyone worked with a print software program on their windows 8 system that they can recommend? I hate just going to the store and getting anything on a whim. Id love feedback from the bees. Help please!