Post # 1
FI and I are trying to figure out where to register. I’ve heard nightmare stories about registry returns and customer service, so I’m just trying to get a feel for how things are handled. I don’t want to register at a place that has awful policies. Please tell me your experience (customer service, how duplicate returns are handled, completion programs, etc) for these stores:
– Bed, Bath, and Beyond
– Crate and Barrel
– Williams Sonoma
– Pottery Barn
Thanks so much!
Post # 3
We registered at Macy’s & BB&B.
I have to say, both stores were great for us. BB&B took everything back we wanted to & things seemed to arrive quickly after they were purchased for us.
Macy’s was also great. We live in CA, but our wedding was in NY. Macy’s shipped things to CA for us if we recieved them in NY from their store for free!
We did not have any duplicate item returns, but I imagine they would have gone just fine based on the rest of our service.
Post # 4
We are registered at Crate and Barrel and Macys. I had a good experience at both. The Macys staff was really helpful in helping pick out the approriate China items and quantities. Crate and Barrel kind of just let us do our own thing but I think if we asked, they would have been helpful.
Post # 5
Thanks Bees! Keep the feedback coming!
Post # 6
i like http://Www.MyRegistry.com : it’s online, and you “click” to add items from any shop on the web. people then purchase the presents online, too, and it’s all tracked in one place.
Post # 7
We registered at Macys, BB&B, and myregistry.com. Both Macy’s and BB&B have been great for returns.
BB&B’s completion program seems pointless to me…you get 10% off…but if you’re like me you have a ton of 20% off coupons laying around, so I’d rather just use those. You can’t use the coupons with your 10% off discount.
Macy’s completion program is also the standard 10% off, but if one of their semi annual home sales occurs during your completion period, they give you 20% off (at least that happened for us).
I didn’t like myregistry.com and neither did any of my guests who tried to use it. It’s not too bad to create and it’s great that you can add things from anywhere, but I did have some problems with it. For example, if something was momentarily unavailable, it took it off the registry entirely and you had to re-add it. Also if multiple things were available on that page (like different sizes of towels or something), it wouldn’t always take a guest to the one you want, so the guests have to be vigilent about where it’s actually going. There’s a lot of things about it that my guests found confusing…most of them aren’t super computer savy, but they’re not horrible with computers either. I don’t think it’s entirely myregistry’s fault…I think a lot of the problems are inherent with a registry taking things from many different sites. But it definitely leaves a lot to be desired.
Post # 8
thanks for the warning about myregistry.com… i’ll have to keep an eye out for trouble. (and maybe appoint my cousin to assist anyone having technological difficulties….? chuckle….)
Post # 9
Haha…that might be a good idea. The problems I personally had with it were minor annoyances. It was the people trying to purchase things off it that were getting really frustrated. I think it gets confusing for some people going between the myregistry site and whatever website the item is actually on.
Post # 10
We had a fantastic experience with BB&B. It was pretty easy/convenient for our guests, and the employees were really helpful. We had to return a set of glasses that shipped with at least one broken (we could hear the clinking and didn’t even open it) and they exchanged it without question.
In addition to the 10% off completion program, our store did a “completion event” thing that was two extra hours on a Sunday night and 20% off everything we bought. Not sure if this is a national thing, but our registry was based in Toledo and a friend’s for her June wedding was in metro Detroit, and she got info for one the same day as well…I’m wondering if they do one every season, maybe. I definitely have no complaints about registering there!
Post # 11
I’m registered at BB&B, Crate & Barrel and Pottery Barn, and set up registries but were really turned off by Belk and Macy’s… They’re all pretty decent at customer service (except for Target) and the people were really helpful in all situations!
I did not like Belk or Macy’s though because I thought the salespeople were too pushy 🙁
Post # 12
Of the ones that you listed, BB&B is the only one that we registered at. Our experience was great, and updating the site has been super easy. The staff was knowledgeable and made suggestions that we hadn’t thought of…but when we stuck to a point that they disagreed with, they backed off quickly. I would highly recommend them.
Post # 13
Good feedback everyone! I haven’t heard of myregistry.com – it sounds like a great concept, but that they need to work out a few kinks.
Post # 14
We registred at BB&B and Williams and Sonoma. My favorite feature at Williams and Sonoma is the “thank you note manager” where you can tell who bought you what and there is an option for the purchaser to leave their address, so it makes it really hand to write thank you notes. However whomever buys gifts could say from “Anonymous.” However in general I didn’t have a ton of people do this and found it to be super helpful.
My best advice is to register at two places and put twice as many things as people invited, along with a range in prices. For example, pick out 2-3 big ticket items but other things too like towels that are less than $10.
At both places, we returned things and it was a very easy experience!
Post # 15
We did Crate and Barrel, Pottery Barn, and Williams sonoma.
The only one I was concerned with was PB since they sent us another couple’s gifts twice. We called to return them and the customer service agent wanted us to drive 40 miles one way to the nearest PB to drop the items off. I’m not sure if this couple every got their stuff.