Reputable "chain" stores w/ great customer service?

posted 3 years ago in Rings
Post # 3
Member
263 posts
Helper bee
  • Wedding: July 2003

Try Zales they are having a big sale too. Or blue Nile. there is a huge mark up on chain stores. 

Post # 5
Member
263 posts
Helper bee
  • Wedding: July 2003

I have had mixed reviews about them. you could try online. Etsy has great prices and beautiful styles. 

Post # 6
Member
263 posts
Helper bee
  • Wedding: July 2003

Try overstock.com. I just looked. They gave good qualities within that price range. 

Post # 7
Member
526 posts
Busy bee
  • Wedding: December 2014

@ChellFish22:  Don’t hate me for this but: JCPenney. My brother’s engagement/wedding ring is from JCP, and it’s gorgeous. It took a while to get it sized, but he was really happy with the customer service and craftsmanship. I have other friends with JCP rings, too… I know it sounds weird, but it might be worth looking into it.

Post # 9
Member
3200 posts
Sugar bee
  • Wedding: August 2011

I know you want a chain store but it really sounds like Blue Nile or James Allen would be the best bet for you.  Both of them offer upgrades where you can get 100% credit of your current diamond to apply to the upgrade as long as the upgrade is twice the price of your old diamond.  Here’s the links about it:

http://www.bluenile.com/diamond-upgrade-program?track=NavDiaUpgrade 

and 

http://www.jamesallen.com/about-us/upgrade-policies.html

Post # 10
Member
1106 posts
Bumble bee

I would def go to Shane co!!! They have the best upgrade policy I’ve ever seen at a jewelry store. They give you a full credit for your diamond and put it towards your upgrade and have a lifetime guarantee for dippings and repair. They are amazing. I would def look into them!

Post # 11
Member
10219 posts
Sugar Beekeeper
  • Wedding: December 2012

Sorry to hear that you’ve lost your ring!

I suggest that you look at Peoples (Canada) / Zales (USA) … My first Marriage and my ERing / primal Set came from there and I know that they had a 100% Upgrade option (although I never used it)

My current WBands come from them… And I am still happy with their service… Having been a Customer 30+ years… Just make sure you take your ring in every 6 months (with the paperwork) to keep the Warranty active.

Hope this helps,

 

Post # 14
Member
3200 posts
Sugar bee
  • Wedding: August 2011

@ChellFish22:  Both of them have great reps.  You can get pictures of the diamonds, have a diamond expert pull it for you and take a look (if diamond is in house), and they have great return policies.  If I decided to go with a diamond for my forever stone, I’d probably go with one of them.  

Post # 15
Member
10219 posts
Sugar Beekeeper
  • Wedding: December 2012

To @ChellFish22:  I would say that when it comes to Chain Stores based on my experiences that People’s / Zales is better than Kays.

PS… My first post should have said Bridal Set (not Primal set)… Dang autocorrect here on WBee

 

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