Post # 1
Hubby bought me a 1/4 ct eternity band in rose gold. We decided to take it back to Zales because we found a better deal on one with VS clarity.
I took the ring in yesterday(in the box) and the saleswoman did the return and NEVER opened the box or looked at the ring. I was sure they would diamond test it, loop it ect. She didn’t even check to see if there was a ring in the box! What if I broke a diamond or switched the stones? When you try a ring on at some places they test it before even putting it back in the case!
I just thought that was odd. Has anyone else every seen this? It kind of made me nervous about buying anything from them!
Post # 2
the place where i bought my ring from, i go every six months to get the diamonds checked to make sure the warranty will stay valid, well they never even check the ring just initial the warranty sheet. Like how would they know I don’t have a diamond missing
Post # 4
That’s what you get when people work retail and are paid minimum wage, maybe a small commission.
Post # 5
I haven’t seen a situation like yours, but something kind of similar. I bought the wedding band in my current set from Zales. It’s a half eternity, about .5 TCW, set in (I think) 18 kt white gold. When I purchased it, of course, it was the wrong size. I sent it out to be resized.
When I went to pick it up, they had it filed away in a sort of filing cabinet thing behind the front counter. The sales lady took it out of the little plastic baggie it was in (kind of like a mini-ziploc), handed it to me, and said, “Thank you very much.”
And that was it — no box or anything! It was super weird.
Post # 6
longtimemrs: WOW, that is crazy!! Presentation is huge…esp with jewelry!
Post # 7
My ring is from Zales and that’s what they do. Eh, it’s not the Tiffany’s experience but they have a great warranty policy so no need to complain.
Post # 8
longtimemrs: It’s a jeweler bag that they keep it in. Did you purchase it and immediately have it sent for resizing or did you come back later to do so? They may have thought they’d already given you a box for it or assumed you’d wear it out. Whenever we gave people back their repaired jewelry (I didn’t work at Zales. Resizing counts as a repair), we only gave them a box if they hadn’t recieved one yet or specifically asked for one. You can always ask for a box for it, they should never refuse to give you one for an item you purchased.
Post # 9
- Wedding: December 2014 - Norton Country Club
The Zales store we visit in nearby New Hampshire is totally the opposite. They look at my ring meticulously and noticed a loose side stone that I hadn’t picked out in my hours of gazing at my new Ering. It was definitely to their benefit since we have a bond with them, but it’s the total opposite of what you described!
Post # 10
what I find odd is that she didn’t even open the box to see if the ring was there?? That is REALLY strange. Wow….makes you wonder….
Post # 11
megan331979: Right! Once I decided to return it I was SO careful with it. I was sure they would go over it with a fine tooth comb to make sure it was in perfect condition…..But at last she didn’t even see if it was in the box lol. I told my husband we literally could have swaped it with a CZ and she wouldn’t have even noticed. AND with a 60 day return policy people could have stones reset ect…
Post # 12
HonoraryNerd: I’ve used those little bags before, but never knew what they were called. I did send it out for resizing right away — the same day I purchased it. And the lady working the day I picked up my ring was not the person who had helped me with my purchase. So maybe they didn’t realize (or make a note of the fact) that no one gave me a box. I was so excited over seeing the band with my ring that i never thought to ask for one. Pretty dumb of me — LOL. I have to take the ring in to be checked in a couple of months, so maybe I can ask for a box then. Thanks for the info! I really appreciate it!