Returned my band to Zales, she didn't even look at it!

posted 3 years ago in Rings
Post # 2
671 posts
Busy bee
  • Wedding: May 2013

the place where i bought my ring from, i go every six months to get the diamonds checked to make sure the warranty will stay valid, well they never even check the ring just initial the warranty sheet. Like how would they know I don’t have a diamond missing

  • This reply was modified 3 years, 1 month ago by  .
Post # 4
1030 posts
Bumble bee

That’s what you get when people work retail and are paid minimum wage, maybe a small commission. 

Post # 5
5563 posts
Bee Keeper

I haven’t seen a situation like yours, but something kind of similar. I bought the wedding band in my current set from Zales. It’s a half eternity, about .5 TCW, set in (I think) 18 kt white gold. When I purchased it, of course, it was the wrong size. I sent it out to be resized.

When I went to pick it up, they had it filed away in a sort of filing cabinet thing behind the front counter. The sales lady took it out of the little plastic baggie it was in (kind of like a mini-ziploc), handed it to me, and said, “Thank you very much.”

And that was it — no box or anything! It was super weird.

Post # 7
5213 posts
Bee Keeper
  • Wedding: February 2013

My ring is from Zales and that’s what they do. Eh, it’s not the Tiffany’s experience but they have a great warranty policy so no need to complain.

Post # 8
2115 posts
Buzzing bee
  • Wedding: September 2015

longtimemrs:  It’s a jeweler bag that they keep it in. Did you purchase it and immediately have it sent for resizing or did you come back later to do so? They may have thought they’d already given you a box for it or assumed you’d wear it out. Whenever we gave people back their repaired jewelry (I didn’t work at Zales. Resizing counts as a repair), we only gave them a box if they hadn’t recieved one yet or specifically asked for one. You can always ask for a box for it, they should never refuse to give you one for an item you purchased.

Post # 9
400 posts
Helper bee
  • Wedding: December 2014 - Norton Country Club

The Zales store we visit in nearby New Hampshire is totally the opposite.  They look at my ring meticulously and noticed a loose side stone that I hadn’t picked out in my hours of gazing at my new Ering.  It was definitely to their benefit since we have a bond with them, but it’s the total opposite of what you described!

Post # 10
1274 posts
Bumble bee
  • Wedding: May 2014

what I find odd is that she didn’t even open the box to see if the ring was there?? That is REALLY strange.  Wow….makes you wonder….

Post # 12
5563 posts
Bee Keeper

HonoraryNerd:  I’ve used those little bags before, but never knew what they were called. I did send it out for resizing right away — the same day I purchased it. And the lady working the day I picked up my ring was not the person who had helped me with my purchase. So maybe they didn’t realize (or make a note of the fact) that no one gave me a box. I was so excited over seeing the band with my ring that i never thought to ask for one. Pretty dumb of me — LOL. I have to take the ring in to be checked in a couple of months, so maybe I can ask for a box then. Thanks for the info! I really appreciate it!

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