Post # 1
I recently had a bad experience with an invitation company that I used. They are nation wide, with several chains across the country, but not a MASSIVE company.
While I loved the invitations themselves, the company was horrible. Their customer service was horrible, they misquoted me, they didn’t follow up on my order, they didn’t turn in my revisions and approval on time, etc etc etc. The list goes on and on. To this day they haven’t called me to see if I even received my invites (I had to have them shipped directly to my house instead of the store, because we were so behind schedule.).
I am currently trying to decide whether or not I should write a review. If I did, my goal of this review (on google or yahoo or yellow pages) would be to advise the brides to take responsibilities for their own orders, meaning they should allow plenty of time for mistakes & revisions, to get a quote in writing (I did and they still tried to change it on me– but I refused to let them!) and to follow up with the company and be very diligent about deadlines.
I’m going to ponder it a bit, but have you ever written a bad review of a company online? If so, what happened? Did your review intend to help people in the future, or try to convince people not to use this particular company or vendor?
Post # 3
I have yet to have to write a bad review, but I would DEFINITELY put the review out there, just to warn other brides so that they can avoid having to deal with what you had to deal with.
Are there any drawbacks you can think of to posting a review?
Post # 4
I second driftslikesmoke. I would definitely put your review out there so other brides are aware of the issues. If I was going to be ordering from the same company, I would want to know if other brides had bad experiences. Don’t feel bad for posting something negative – you paid for a service that that failed to deliver adequately. You could even say the finished product was fine, but remember that you paid for the product and the service. You have every right to let other potential customers know about this company’s pit falls!
Post # 5
No major drawbacks… I just don’t want to be catty or bi-yotchy. I thought this particular store was GREAT when I started using them, but they didn’t have it together. And it seemed like every time I brought an error to their attention (like I noticed that the company was going to try to charge for embossing, when they had already told me there was no charge), it would be followed up by more errors instead of them trying everything possible to make it better.
At one point, I contacted the manager and told her how unhappy I was, and she told me she would help out to smooth things over, and SHE ended up submitting my proof approval hours later than she said she would, so we missed the deadline and my invites weren’t shipped when they were promised. It was just such a mess!
Post # 6
Having dealt with something like this with my photog, I just included it as a mention in my overall review on my local board- thinking that if someone did a WB search with her name it would com up.
Perhaps you could do something similar? Even if on a local board where you mention your other vendors, it would still come up.
Otherwise, I think it’s completely fine to post a negative (but rational) review. The reason I haven’t really reviewed my photog yet is because I’m still not calm enough to be rational about it and I’m waiting for the issue to be 100% resolved.