Post # 1
Okay… this was my e-ring before:
I sent it away to get re dipped and they said one of my prongs was crooked and they were gonna repair it too.
It came back looking like this:
To me, it looks like it was re-set in a setting that is too large for the stone, or they shoved the stone too far down. The prongs are sticking up way too high for my liking. I’m catching on every bit of fabric and hair that gets near it.
Am I correct that this just doesn’t look right? Or did maybe used to be like that and got worn down within the last year? Or is it just a more secure setting? No matter what, I’m not a fan… it makes my stone look smaller than it is.
Post # 3
I hate to tell you, Im not a fan of the new setting. I think it is too big and your diamond is set too deep. I would HATE getting the prongs caught on everything. I have a similar right and mine is not set like that. It is set more like your first picture BEFORE the repair. Just curious, did they send it out, or did they repair in house?
Post # 4
they sent it out. it’s from Kay jewelers and the girls who work there know nothing. i think i would have to print this original post off and have them send it with the ring to explain the problem.
i just picked it up yesterday and i think i might be bringing it right back today if they can guarantee it comes back before october 7 (so we can fly away for our destination wedding).
Post # 5
Yes you are right, it looks like the stone is much lower down. Maybe ring them and ask why they did that and ask if they will correct it?
Post # 6
is the setting new? because if not it looks as if the diamond is smaller. in the original picture the diamond table is at the top on the prongs and goes right down to the bottom of the prongs. the latter picture shows thatthe diamond is not only lower set but doesnt sit to the bottom as it did previously. Are there any defining features on your stone such as blemishes or inclusions?
Post # 7
@ChocolateLime: yes, luckily(?) my diamond has a small black line in the middle that can be seen from a certain angle. as we were leaving the store, i thought my diamond looked smaller so i made sure all my little ‘flaws’ (i prefer to think of them as defining features) were right where they were supposed to be. it wasn’t until i was looking at the older picture that i figured why it looked so wrong.
the prongs had no curve to them before, and it seems to curve around the diamond now. it looks like it could be the same type of setting but that they didn’t trim the prongs down this time or something.
Post # 8
I do think your original setting was crooked, but this new setting is definitely wrong. Too high prongs or diamond pushed down too far. Definitely take it back!
Post # 9
I had a ring from Kay once, I will never ever purchase from them again. I had a prong break, I took my ring in and after 4 WEEKS of them giving me the run around they finally admitted they broke my stone. I was distraught, who wouldn’t be? They said they replaced the stone, but I wanted to see my stone And they refused. Not only did they “break” my diamond, they replaced it with one that was below the quality of the first. For weeks they told me it was just taking a long time, they were backed up blah blah blah. I honestly felt like if I had not pushed for answers as hard as I did they would have just swapped out my stone and given it back without telling me. I raised hell, they did nothing. I just got money back and went to Shane CO, who was amazing btw.
Your prongs definitly look much higher then before.I just thought I would share my experience with you. Hope you figure out what’s up. Your ring is beautiful, I love solitaires!
Post # 10
I agree, it has a totally different look now. I’d make sure they make this right.
Post # 11
It really looks like either a diff stone or a diff setting…something is off!!!
Post # 12
Either they re-set the stone , changed out the head and re-set it, or that is the WORST prong re-tipping I’ve ever seen. I’m so sorry about that. Yikes. Have them fix it immediately, and if they won’t/can’t, take it to a reputable local jeweler who works in house, their turn around time tends to be a lot better.
Post # 13
It looks like they set it down too far.
Post # 14
it’s definitely set much further down than originally. i don’t think i’d be happy. can you take it back to the jeweller to get it rectified?
Post # 15
OMG I have been debating going back there for service. You just clinched it. It’s definitely different. From some of the other stories I’ve read you need to get firm right up front with them.
Post # 16
Those new prongs look like they are longer than the old ones… Was there a dent or scratch or something on the ring that you can look at to confirm that the setting itself is the same but they just messed up the prongs? Or looking at your diamond, are you able to look for a specific inclusion that you know is there to confirm that it is indeed your diamond and hasn’t been swapped? I’m sorry you’re going through this, I can’t imagine how upset and hurt I would be. Stay on them about this! It’s not okay that your ring now looks like this and they need to either make it look exactly like what you PAID for, or they owe you money. That’s just ridiculous. I can’t believe they think they can just give you a ring that looks nothing like what it was when you gave it to them and you’re supposed to just take it and go on your merry way.