Ring Sizing and Zales?

posted 2 years ago in Rings
Post # 2
Member
2891 posts
Sugar bee
  • Wedding: May 2015

megwv3: because Zales is a retail store, subject to those pressures. 

Retail managers are judged on revenue / sq. ft. And corporate policies are created as guidelines to protect the company. The discretion bit comes into play by letting managers have wiggle room to hit their numbers. 

Also, not sure about your Zales, but the people at the Zales near me turn over a lot. Not sure if it’s due to missing quota or that retail just sucks or what but if people are always new to the counter, how can they know what’s safe for a product?

Post # 4
Member
726 posts
Busy bee
  • Wedding: September 2014

Sadly the loss of integry may not come out for months.  If there are lots of side stones ect they may become unstable. 

I would suggest taking your ring to a real jewler locally to you. Show them the ring and while it may cost $50-$100 have them size it.  If a real jewler sizes it they will have 1) looked at it in person to know if it can be done and 2) make sure all the stones ect are still solidly in place. 

Ive read so may reviews about sizing issues from chain storea where they have to be sent out, everything from side stones falling out to the main stone being replaced because it was damaged by them (and they tried to hide it) 

Post # 5
Member
2891 posts
Sugar bee
  • Wedding: May 2015

megwv3: possible to go elsewhere? I understand if it’s not, but worth trying. 

Otherwise, a professional jeweler may be your best bet as pp suggested. 

Post # 6
Member
2927 posts
Sugar bee
  • Wedding: January 2011

They can cast the ring in your size instead of resizing the specific one you picked out. I wear a 3.5 and had to get all of mine “made for my size”. 

Post # 8
Member
1067 posts
Bumble bee
  • Wedding: October 2014

megwv3:  I used to work at Zales, although it was many years ago so their policies may have changed since then and I don’t remember that resizing policy, but it depends on the type of setting you have.  

If it’s a simple solitaire setting, going down 2 sizes shouldn’t be a problem.  If it’s a pave or channel set band, it will be harder to size, but a 2 size difference is usually the threshold before it becomes an issue.

I would double check with the store, and if they haven’t done anything to it yet and you’re still uncomfortable with resizing it, I’m fairly certain you can special order the ring in your size (if memory serves me correctly).

Post # 10
Member
2891 posts
Sugar bee
  • Wedding: May 2015

megwv3: oh goodness. Please tell me you paid with a credit card because you get some consumer protections that way. 

If not, how good is your relationship with Zales? You are getting conflicting information and if that makes you uncomfortable, they should work with you. And if they won’t, figure out why and escalate. Your ring is a big deal. 

Post # 12
Member
2891 posts
Sugar bee
  • Wedding: May 2015

megwv3: hrm. Depending on the card, you might get a warranty on top of whatever Zales offers. Call your card and ask. 

Also be super diligent about having your ring checked every 6 months at Zales. i think it’s needed to keep the warranty intact. 

Sorry i can’t be more helpful. Please let us know how it turns out. 

Post # 13
Member
1611 posts
Bumble bee
  • Wedding: November 2016

I actually have to same issue. My ring originally was a size 7 but I needed a size 6. No problem there right? But I beard from a lot of women that rings with paved diamonds will have a higher chance of loosening up while resizing to a smaller size. I don’t want that happening!!!

And if anyone has a sales diamond ring I have a question. I have a halo princess cut center diamond ring. I LOVE my ring but I didn’t like how my fiance paid so much for it. $3000+ for a .5 center, it includes a wedding ring. So j want to exchange it for a simple solitaire princess or a round. That is a price of $1500 or such. Once you exchange it can you get the difference back? I want to use that other extra thousand for the wedding of something else more reasonable

This is my ring. It sparkles like crazy!! Love it!!! My FI did an amazing job!!! I just don’t know what to do now. 🙁

Post # 14
Member
489 posts
Helper bee

princessbee1991:  Did you mean Zales? You typed out “sales” but I assume it was auto corrected. If you got your ring at Zales, you have 60 days to return for an exchange or money back. So yes, you can get a refund and use the money towards the less expensive ring if it’s within that window. Zales does do upgrades/exchanges if the new ring is worth 2x the cost of the original one. I got all this off their website. 

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