Post # 1
Would love some advice on this, sorry it’s so long. I hired a nice woman about my age from my work who is trying to start a bakery to make a cake for my partner’s birthday. I sent her over photos with ideas of what I wanted, and she sent back photos of something much more elaborate and difficult (think funky shapes). Her price seemed great for what she was offering, and I was happy to help someone just getting started, so I didn’t do a tasting, ask for references or anything like that. You see where I’m going with this….the cake was TERRIBLE. The shape was very amateur compared to what she showed me (I mean, like, I could have made it better), but even worse were the taste and consistency. It was a brick. I haven’t said anything to her about it and she hasn’t asked. She took a while to cash the check and I was hoping that she wasn’t going to b/c she must have realized it was pretty bad. However, she did cash it, and now I feel like a fool for paying $80 for a disaster cake.
Should I say something to her or just suck it up since the money is gone? I had time to cancel the check but I didn’t want to cause any bad vibes with her at the office. Now I realize that I’m really angry and feel taken advantage of. And oh yeah, we’re also in a night class together about starting a small business, so I see her all the time!
Post # 3
At this point I would not say anything and chalk it up as a lesson learned. If there was an opportunity to say something, it would have been when you first got the cake. Now it would just be her word/memory against yours, and probably not end well. To me, $80 is not worth making my work and school environment uncomfortable. Best of luck!
Post # 4
Guess it depends on the relationship with her. If you are kindof close I’d mention that she should have some more practice…I mean maybe she thinks it is really good.
But yeah other than that it is your fault, for winging it.
Do you have a pic of the cake? I’m intrigued.
Post # 5
I think honest reviews are probably one of the best things you can get in the early stages of starting a business. If you have a decent relationship with her, I’d probaly mention that a lot of your guests thought the cake was too dense, and you think that in the future she should only use pictures of cakes she’s actually made, and knows she can make again when sending out proposals.
Post # 6
You get what you pay for. $80 cake, someone with no experience, blind purchase.
You’d be doing her a favor in nicely telling her that the cake didn’t taste good rather than silently fuming about her cashing the check. Perhaps she was waiting for feedback which never came?
And why would you feel taken advantage of? You paid $80 for a cake and never told her it sucked!
Post # 7
I would tell her (kindly) that you know she’s just starting out and so you want to give honest feedback and let her know that you didn’t like the cake. I know $80 isn’t the kind of money you want to just throw around, however, I don’t think its worth fighting over. I think that maybe she made a mistake or over-estimated her abilities rather than intentionally trying to screw you over.
Post # 8
If she is starting a business she needs to know her cake didn’t taste nice. Maybe bring it up some how? Of course try to be as nice as possible, you do work with her!
Post # 9
Fwiw, she did tell me she had years of experience and had made wedding cakes and the like. I didn’t really know that people did tastings for birthday cakes, tbh, but now I know. I was thinking that maybe she was awaiting my feedback–but like I said, I didn’t want to create bad vibes. I still don’t, and I’m not so much fuming about the dollar amount as a bit angry and surprised that she both cashed the check and hasn’t asked me about the cake at all–I guess it just makes me feel a bit disregarded. I definitely don’t think she intentionally tried to screw me over or anything! FYI we work at the same company of a hundred but we aren’t close coworkers or anything.
And in terms of getting what I paid for for $80, my point is, I didn’t. We aren’t talking about a 100 serving 3 tier wedding cake. I could have gotten a $20 grocery store cake that tasted better.
Post # 10
@sarabande: Do you have a pic of it vs the pic she showed you?
Unless I was close to her & could figure out a way to say something without coming across as a bitch or rude, I would probably not say anything. I don’t like confrontation & I can’t see it resulting in anything positive if you aren’t close….she will get hurt & defensive & things will be awkward. If you were close I’d say you could do her a favor of telling her but it doesn’t sound like you are so I doubt you’ll have welcoming ears.
Post # 11
Yeah, I don’t like confrontation either which is prob why I’ll continue to not say anything. It’s just so awkward because we are in this small class where all we do is talk about and develop our business. We’ve all given feedback on each other’s websites, our pitches, etc, so it’s kinda weird to not to say anything as a customer. I definitely don’t want to make her feel bad, though; I mean, I partly ordered the cake bc I like supporting the folks in my class. $80 is def way more than I’ve ever spent on a small b-day cake so I didn’t feel like it was too good to be true and I should have known it would be bad.
Post # 12
From your story I don’t think you were ripped off. It sounds more like she delivered a bad product. That being said as a consumer you have to protect yourself, I would have asked to seen pictures of previous cakes, and would have had a taste test. Give her honest feedback if you have too, and use this as lesson for next time.
Post # 13
@sarabande: I would cut your losses and move on. While honest feedback is helpful for business owners, you’re not just a previous customer–you work with this lady and take a class with her. I personally wouldn’t want to cause conflict in my place of work. This lady will find out soon enough that she’s not very good…and it doesn’t have to come from you.
Post # 14
I would cut your losses and move on.
I really don’t think you got ripped off honestly. You chose to make an expensive cake purchase with no tasting, no pictures of previous work, and no references/reviews from previous customers. So really, IMO, the fact that you weren’t happy with what you got for the money is really on you. Yeah – it sucks to spend $80 and not get what you wanted. But you didn’t do the necessary legwork to help ensure you’d be happy with the final product.
Post # 15
@AlwaysSunny: +1 this. .
@BlondeMissMolly: +1 this as well.
That really sucks OP! I too am curious to see the pictures and discrepancy. On the positive side, you and your partner will always remember how not awful future delicious cakes will taste by comparison and laugh about it down the line :]
Post # 16
Since the check has been cashed and you two seem to have a lot of interaction together. I wouldn’t say anything unless she asked you how the cake was. I would expect her to ask too since she should want feedback if she is trying to start a business. I would just be honest about the quality of the cake she made and mention that the price was a little steep for that kind of quality and her lack of experience (but more sugar coated.)