I have tried numerous sites to post an accurate review of his services and have been stifled.
I was introduced to Rob Adams’ work at a friend’s wedding. Like many others, I was awestruck, having never seen anything like it before. Once I was engaged, Rob was one of the first vendors I contacted about capturing my wedding. Having seen his work before, I was fearful that his service costs were substantial and may be too much for my budget…..And he was. My husband, knowing how much of a movie lover I am, said that we would cut corners and “make it work” to hire him for our wedding.
Leading up our wedding we ran into a few issues. (This absolutely foreshadowed our later disappointment). My husband and I found it very difficult to get in touch with him. Numerous phone calls and emails were responded up to a week later or not at all. We even had trouble getting in contact with him when he neglected to send insurance forms to our wedding venue. My husband and I tried to stay positive- looking at our final product video as our silver lining.
The day of the wedding, Rob and his team showed up and took over completely. He was assertively intrusive in making sure he got what he wanted for the film despite that he interrupted the natural flow and memory of the wedding day. Every possible moment (our first look, getting ready, etc) was staged and restaged numerous times. My husband and I felt that it took away from moments that we had so looked forward to experiencing. There were times throughout the day where Rob and his team became demanding and pushy; instead of us relishing in the time with our loved ones, we were hurried along. Looking back, my husband and I feel like he was more concerned about filming his artistic interpretation of the day rather than allowing it to unfold before all of us. He neglected to keep in mind the day was about us, not him.
We received the final product the Fall after our wedding. After our viewing, we had some concerns about the quality of video- segments seemed grainy and choppy. When we brought this to Rob’s attention, he seemed insulted and blamed the device we were playing the DVD on. I have to disagree- the quality remained consistent after viewing the DVD on several different DVD players, a MAC computer, and gaming consoles. Nothing was done on Rob’s end to correct the issue. Our wedding movie poster is lovely, however we were married in July, and the poster says Fall. Why not have the poster reflect when the wedding happened and not when a DVD was released?
My tip to future brides: please be sure you are absolutely clear in what your expectations (what is to be included/not included) for your wedding film are and what the reality is. We we were heartbroken to find that there was no included footage of our guests dancing or our cake cutting ceremony. Additionally, if he offers to give you your raw footage, be prompt in receiving it from him, he deletes it quite quickly after your final products are given.
I will commend Rob and his team on their talents however it comes at a cost; they lack professionalism, compassion, and common courtesy. My husband and I cannot deny our disappointment in the overall service provided by Rob Adams. What little memory we have in DVD form, provided by Rob, will be treasured.