(Closed) Salon ordered wrong size bridesmaid dress…

posted 5 years ago in Bridesmaids
Post # 4
Member
3302 posts
Sugar bee

I didnt but I hope they give you a solution 🙁

Post # 5
Member
12830 posts
Honey Beekeeper
  • Wedding: November 1999

I had an issue where my MOHs dress was too short… the store took it back and reordered it at no cost because it was their mistake.  However, I had ample time before the wedding to do this. 🙁 

Good luck!  Let us know how it turns out!  Maybe they can do a rush order for you??

Post # 6
Member
71 posts
Worker bee
  • Wedding: September 2012

I work in a bridesmaids store so I understand… Do you have proof that her measurements put her in a larger size and does the store have those measurements? If so, they should 1.) refund money 2.) order extra fabric from te designer and she can take it to a tailor and they can work the fabrithe leg dress to make it bigger. It happens a lot… You get an invoice from the tailor first and make the store pay for the alteration. However; if you do not have or the store doesn’t have her measurements then they can come back and say that she gained weight, etc… I would keep calling until someone responds to you. 

Post # 7
Member
3886 posts
Honey bee
  • Wedding: September 2011

Do you have the reciept showing what measurements the store took?

Post # 9
Member
586 posts
Busy bee
  • Wedding: June 2012

I’m sorry that you are going through all of this. I can’t believe they would recommend a size that is that far off. They are supposed to be the “experts” and tell you the size to order. I hope that everything works out and that your wedding is super amazing to the point were you forget this whole ordeal ever happened.

Post # 10
Member
511 posts
Busy bee

@Leonard2B:  AFTER you have all the dresses and your problems have been solved, call your local Better Business Bureau and file a complaint. 

There is no reason on earth for you to receive such inferior customer service, and the only way that the message will get through will be because there are repercussions.  Please, please don’t do anything until you have EVERYTHING you have been promised and more, but a salon owner should know that this is a very stressful time for a bride and act accordingly. With people like that in such a narrow market niche to add turmoil to your planning, rather than striving to make it easier and more pleasant, it’s no wonder brides become bridezillas.

Kudos to your mum for getting things back on track 🙂

Post # 11
Member
595 posts
Busy bee
  • Wedding: October 2012

Wow, I am sorry this is happening.  I do recommend writing a complaint about the store to the dress manufacturer also.  I am sure that they would like to know about the people representing them.

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