Sam's club hung up on me mid sentence!

posted 3 years ago in Flowers
Post # 3
Member
285 posts
Helper bee
  • Wedding: December 2013

Ah, don’t blame it on Sam’s. She just sounds like a witch. 

Post # 4
Member
1634 posts
Bumble bee

I’m from Canada, so I have no experience with Sam’s club, but I’d be tempted to complain, or not use them at all. Because it is a substantial savings, it would be hard to NOT use them just because one person who works there is a wench, but holy! what a wench! Sorry that happened, I’d be shocked and ticked!

Post # 5
Member
644 posts
Busy bee
  • Wedding: May 2010

Well assuming she actually hung up and the call didn’t just get dropped, I don’t think you can really blame Sams Club, she was probably just having a bad day.

Post # 6
Member
9137 posts
Buzzing Beekeeper
  • Wedding: November 2013 - St. Augustine Beach, FL

@ERsax:  Wow, how rude!  I just ordered mine from Sam’s two weeks ago for our Nov 2 wedding.  It looked to me like they only allow you to order 3 or 4 weeks out from your wedding date.  I haven’t had bad customer service from Sam’s.  I would suspect she was extra rude because you don’t have a membership card but that is stupid customer service because good service is more likely to encourage you to become a member.

Thankfully the floral service is separate from individual clubs.  The lady was probably busy and had no idea about the floral service but still she should have palced you on hold and requested help from someone else.

Post # 7
Member
292 posts
Helper bee
  • Wedding: March 2017

If you remember her name, I’d call and tell the manager about her behavior. I don’t care how bad your day is, don’t treat customers like that!

Post # 8
Member
435 posts
Helper bee
  • Wedding: January 2010

I’m going to assume she probably wouldn’t ask a question just to hang up on you. I’m willing to bet the call was dropped.

Post # 9
Member
11379 posts
Sugar Beekeeper
  • Wedding: April 2012

have you considered that maybe the call was accidently disconnected?

Post # 11
Member
7654 posts
Bumble Beekeeper
  • Wedding: July 2012

@abc123joanna:  +1

When I worked retail we would have calls dropped sometimes, and it was annoying becuase they would call back in, get me, and ream me out for hanging up on them.

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