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Save-on-crafts... Not a nice company to deal with!

posted 10 months ago in DIY
  • poll: Do you think save-on-crafts should pay for using my image on their website?
    Yes : (9 votes)
    43 %
    No : (2 votes)
    10 %
    Yes, they should pay more for stealing it : (6 votes)
    29 %
    No, finders keepers : (4 votes)
    19 %
  •  
    1.
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    6 posts
    Newbee
    philc0034    July 28, 2011   manchester

    Bunch of crooks

    Personally, I would stay well clear of Save-on-crafts.They have been unlawfully using one of my photographs on their website, to sell their products for many years!Now they have been caught, they don't want to pay for the usage!

    More here on my Blog:- (link removed due to self promotion policy)

     
    2.
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    6 posts
    Newbee
    philc0034    July 28, 2011   manchester

    Sorry, the link was not intended to be for promotional use! Just for information.

     
    3.
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    3,372 posts
    Sugar bee
    napabridekelsey    August 13, 2011   Live in Corvallis, OR/Wedding in Napa, CA

    Sorry to hear that - I have had nothing but great experiences with them. Have you spoken with their legal department?

     
    4.
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    2,639 posts
    Sugar bee
    Miss Longcoat    March 31, 2012   Woodbridge, VA

    I have to respectfully disagree.  Save on Crafts is actually a very good supplier for bees on a budget.  Everything I've ever purchased from them has arrived in good shape, in good time, for an excellent price.  I've gotten silk flowers, vases, and DIY supplies.  One vase was broken, and immediately replaced overnight.

    Perhaps a photography forum would be a better place for this post.

     
    5.
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    Buzzing
    Beekeeper
    UpstateCait    October 7, 2011   Upstate, NY

    I'm with the PP's. I really like the site.

    Seems like someone had a bone to pick, did a google search to find out who's talking about the site and made an account just to bash them. OP, do you have any proof that the image in question is actually your property? I also agree that this would be better suited for a photography forum. Believe it or not, most brides don't give a shit about where they get their images from as long as we get what we paid for. 

     
    6.
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    21 posts
    Newbee
    NickluvsBrandie    November 11, 2011   Long Beach, California

    I too have had good experiences with them. I've ordered corked bottles about 2-3 months ago. Almost a 1/4 of the bottles were broken by the time they arrived. When I called customer service (which does take a really long time - my only real complaint), they replaced all bottles, plus some for free. Hopefully you'll be able to work something out with them.

     
    7.
    7,521 posts
    Bumble
    Beekeeper
    Miss Tattoo    September 15, 2012   Pittsburgh, PA

    Are you a photographer? If so, this might be better for a photography form. If you are a bride that found a picture on their website then I would be pissed too...but how do you not know your photographer didn't send it.

    I haven't ordered anything from them, but I hear great things. Sucks that they stole a photo and made money off of it, but not many brides are going to care about that. I would take it up with their legal deptmartment.

     
    8.
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    6 posts
    Newbee
    philc0034    July 28, 2011   manchester

    @Miss Tattoo:

    Yes, I am a photographer. Because I have asked them to pay for the usage for the past 6 years, they have stoped replying to my emails! Photography forums are full of these kind of image thefts. Some companys think because its on the internet its free! 

    I believe people should be aware of the type company they are dealing with. I am sure they would have something to say if took something of theirs and refused to pay.

    More info is on my wordpress blog (but im not allowed to put a link in)

    Thank you for your interest,

    Best regards Phil Cawley

     
    9.
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    6 posts
    Newbee
    philc0034    July 28, 2011   manchester

    @BoiledPNut:

    No, because it was an adverising stock shot, its been cropped slightly maybe to remove copyright info!

    The metadata had also been stripped, or maybe they (or someone) scanned it from a magazine.

    I dont know how they obtained the image, and save-on-crafts can't remember where they got it from!

     
    10.
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    3,171 posts
    Sugar bee
    brideatbeach    June 4, 2011  

    If you're a photographer, shouldn't you be familiar with the legal ramifications of their use of your image? Seems kind of odd to ask this question in a Weddingbee forum...

    Common sense tells me they should have asked permission, but I have no knowledge of copyright laws in that realm. Good luck figuring everything out!

     
    11.
    Member
    852 posts
    Busy bee
    LMD84    September 29, 2012   Long Island

    I'm not the biggest fan of the site. I ordered some things from them for my sister's bridal shower a couple of years ago. The package came addressed to my sister (the theme of the shower was supposed to be a surprise) and she opened it not realizing what it was. I called them, pretty angry, and they told me because my sister had ordered from them in the past, before I had, their system automatically addressed my package to her because we had the same address. Completely unacceptable.

     
    12.
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    1,044 posts
    Bumble bee
    blu77    October 2011  

    @philc0034: Your best bet is to contact the PPA -- are you a member?

     
    13.
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    6 posts
    Newbee
    philc0034    July 28, 2011   manchester

    @blu77:

    Unfortunately, i am not a member of the PPA I am based in Manchester England.

    Thank you for the advice all the same.

    phil

     
    14.
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    6 posts
    Newbee
    philc0034    July 28, 2011   manchester

    @NickluvsBrandie:

    Thank you, I hope we can work it out too, I am just not getting any response from them!

     
    15.
    Member
    1,187 posts
    Bumble bee
    cr6zy    September 10, 2011   phoenix

    maybe try putting a watermark across your pictures or even locking the right click button on your website. you can lock your site from having images taken. save on crafts is an amazing site for people buying things and im sorry you are having a bad time with their legal department.

     

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