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since you paid and purchased thru eBay/Paypal, both of those companies will handle it. most likely if you did get scammed and after they investigate theyll return your money 100%. Talk to eBay and send all messages and invoices between you and the seller and let Paypal know whats going on. Shouldnt take long to get your money back but do this ASAP. no one can really help you here except for ebay and paypal.
good luck girl. ;o/
Have you reported them to ebay? If you purchased through ebay, they may be able to help you out/reach the seller.
To keep yourself calm- set up a back up plan. Go shopping- check out nordstroms.com, and see if your girls can find dresses through there that are in your color scheme. But don't bite the bullet until you have heard back from the seller/ebay. The good news is you have a little bit of time!!!
The good thing is you paid through Paypal and if a merchant is unable to deliver the goods you are usually able to get your money back. I have never had to ask for a refund from Paypal so I don't know how long it usually takes. As for replacement gowns, maybe you can get one's that are off-the-rack.
I'm keeping my fingers crossed for you.
I think first I would try to contact that company and cancel that order. Let them know that you needed the dresses asap and cannot wait any longer for them... Then I would go ahead and contact ebay directly and put in a claim saying that your dresses have not come in yet and you would like to cancel the item.. With it being almost 5 months since you placed the order ebay would probably do this for you! I would try to find some other dresses elsewhere. You still have time to find some other dresses somewhere else. With it being so close to your wedding date now, I'd stay away from ebay and those overseas companies... I hear even after you order the dress and pay for them you still have to wait for them to go through customes and sometimes that takes a lot of time and they want more money for that too... (I don't have any experience with it myself though, just what I hear.)
Good Luck!
Thanks everybody! I havent contacted ebay or paypal yet because I did say I needed them by Aug1st, 2010. After reading the recent reviews on their account, Im panicing because as of April there were 4 or 5 extremely unsatisfied customers. We are doing black floor length gowns and it shouldn't be too hard to find them off the rack somewhere... I'm just so worried!!!
I would go straight to Paypal to try to get the refund. The lack of communication and the closed account are enough in my book to warrant a refund for you. Very suspicious behavior on their part.
Ebay has a buyer protection but yes because they canceled their account it could be difficult to deal with ebay. Paypal should be able to help, they got my money back once. So sorry you have to go through it!
Unfortunately you only have 45 days from the date you sent the money to open a paypal dispute. Sorry :( I hope it wasn't too much! It sounds like they don't speak english very well, or at all, and are probably running their responses through translators. They were based in China I take it? I would personally never buy something from China off ebay that cost more than $20, because there's such a high risk of fraud, deception, the items getting "lost", or just shutting down business.
In the future, try to buy from places that have lots (150+) positive feedback ratings, or even better, are in the US.
Paypal is a pretty crappy company, so if they try and blow you off...try this:
http://consumerist.com/2007/05/how-to-launch-an-executive-email-carpet-bomb.html
My husband had to employ this technique once before and he got an email/resolution from the CEO the very next morning. BCC everyone on the email so there is no diffusion of responsibilty.
@GoldfishPie: I agree with you about checking the ratings system, but I still would try to get the money back from Paypal. With that blanket 45-day policy in place, they are basically just assisting fraudsters and that is unfair to honest customers like the OP. We shouldn't be okay with companies that are okay with fraud.
Oh no, the big downside to this is that even with Paypal protection, that only extends at most a couple of months (I think it is either 45 or 60 days last time I checked to do a chargeback on an ETSY seller than took my money and ran...). Definitely open a dispute, though. Did you pay with a credit card through Paypal? I always do this because it adds one more level of consumer protection. Your credit card shouldn't have the time limit the Paypal does, so you can also go through them for the chargeback. Hope that helps!
Edina wow thanks, I just opened a case with paypal so well see what happens. This makes me so sick... I really have enough to worry about.
@americandream124: No problem. Hope everything works out! You may feel like a bit of a pyscho doing the email-bomb, but you shouldn't. You haven't done anything wrong. And it just might work.
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Ok so we are getting married 10-10-2010 and everything is on schedule... except the bridesmaid dresses! i purchased them thru paypal on ebay March 1st, 2010. The company sent me a message soon after saying they were closing their ebay account and not taking anymore orders because they are so busy but not to worry because they "are with responsibility" to my order. I sent them all the girls measurements and said I needed them by August 1, 2010. I havent heard a word and I'm absolutely freaking out!
What should I do now??? The girls all paid for their own gown- should I pay for new dresses? I'm so confused and stressing about this. What should I do at this point?