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@eudyptula: Try and deal with her on it before taking it to the BBB
Take pictures and talk with the alterations department about what happened. Don't confront them, or be ready to put up a fight. Have you ever heard the expression you catch more flies with sugar than vinegar? This is the perfect example of it. Let them know that you would like to write reviews for their shop and are hoping to get this issue resolved before you write them so you feel good about reccomending their business to other brides. Approach it as you are looking to come to a resolution about this together. I've never worked in customer service, thank God, but I know when I am nice others tend to emmulate it. Good luck and let us know what happens. I would be extremely upset if this happened to me, but I would also want to make sure I get my money back for the things they didn't do. For the $300, was there other things they did complete or was it just the front that they pinned? If it was just the front they should give you a full refund, if they completed other things for the cost they should just take off what they charged you for that service. If they don't accomdate you, make sure you go on here and let people know. As well as yelp, and the BBB.
My question is- were the pins there because they didn't stitch the lace they were supposed to, or were the pins there because they stitched it up, but forgot to take the pins out when they were done?
If it is the first (the lace is not stitched correctly), then I think they owe you a partial refund. I can't imagine that they owe you a 50% refund, unless this was 50% of the work they were supposed to have done.
If it's the second (the alterations were completed, but the pins were not removed), I think you should just move on with your married life, and forgot it about. No harm done.
Oh, and FWIW, there were also pins left in my dress (I don't know if they were left there by the designer or the seamstress). There were three of them left in the mid-to upper part of the skirt, in a couple different layers. I noticed them when I sat down after supper, and got a sharp poke right in my thigh, during our speeches.
After our speeches, I had my BMs take them out, and on we went with the night, no big deal.
Take pictures or bring the dress back in and demand a full refund she started the job by pinning but she obvioulsy didnt finsih so why would you pay her for not finishing her service and the only job she had for you! Im so sorry that is crazy. Ihave never heard of this happening!
I'd be furious! You paid for something you didn't get.
Make sure you take pictures, as PPs have said. I'd want a full refund.
(I'm sure you looked beautiful anyway, congrats!)
I think it depends on whether or not they sewed the alterations in. Did she sew them but forget to take out the pins? Or were the pins actually holding the dress together as in they did not sew but just pinned?
I agree with some of the other posters...was it actually sewn or not?
If it was sewn, she may have just forgotten to take the pins out. Sometimes alterations shops get really backed up in peak wedding season and pins get missed in the process of finishing a job. I'm not saying it's OK to do that, but sometimes it happens. I know I've accidentally left one or two in a project before.
If it was never sewn, then I would definitely request a partial refund.
She DID NOT sew it! It was pinned up to be shortened, but she never did the work. If I had removed the pins that layer of lace would have been longer then the hem of the dress.
The rest of the work was done (bustle, hem and bodice). I guess I am unsure as to how much of a refund to expect? they did most of the work, but I feel like letting someone leave the shop with their WEDDING DRESS (of all things!) unfinished is not okay. BTW, this is a bridal salon not a local seamstress, and we had a lot of problems with my BMs dresses, including one BM dress that still had pins in (not sewn) when my BM came to pick it up and leave. They didn't do any of the alterations and gave her the dress inside a garment bag with all the pins from her fitting still in. Thankfully she was smart enough to open the bag and check the dress. I DID check my dress as well before I paid and left, I even put it on, but because the pins were under a layer of lace I never noticed. Guess the seamstress had the same problem!
@eudyptula: I hope you took pics...you should definitely get a refund if the dress was unfinished! I would ask for at least a partial refund for sure.
I don't know how much work was unfinished, but you should definitely ask for a partial refund. Do you know how much other work was done? I'm not sure what percentage would be reasonable. Do you have any friends that might be more knowledgeable about sewing or something that might be able to tell you how much of the payment that would have cost?
@mrsjesse: OMG, I totally disagree. If they did not complete the work, whether it was half or more than half or less than half, they left PINS in her wedding dress instead of sewing it. They should give her all, or almost all of her money back.
I would ask for a full refund. Whether they will give you that or not, I don't know, but they did not do the work and your dress was not altered as you agreed.
oh heck no. I would take pictures, I would go with my FI or i guess now your DH, to the store and I would demand a full refund. The alterations were not made. What did you pay her for? She did not do what she was supposed to. Then I would Yelp my experience with the outcome. if you demand 100% refund and they give you 50% I'd take it. They may say you are responsible for not checking it. which i will buy but COMMON! i said I'd go with my FI cause he is the type of guy who gets us refunds on everything for poor customer service ( He was a manager for many years in retail so he knows what to demand and when not to) Same thing happened to my cousin and tey did it for her right there on the spot.
OR if you wanna keep the dress I'd still ask for my money back and take it elsewhere for alterations.
@MademoiselleL: Agreed. And I also agree with the PP above and go in with a nice "let's resolve this" type of approach, but be prepared to get a bit pushy if they're going to try to pooh-pooh you. You do deserve something, at the minimum an apology, but probably a partial refund, especially since they had the same error with your BM.
Oh my goodness, this is AWFUL! Definitely ask for a refund! On another note, I am so happy to hear that the dress held up anyways throughout the day. That must have been stressful worrying all day that the pins might fall out, etc. That is a stress you should not have had on your wedding day and for that alone you deserve a refund!
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Hi Ladies!
So my wedding has past (so amazing but over too quickly!) but I need some advice in how I should approach asking a vendor for a refund.
On the day of my wedding, just as I was about to walk down the aisle, my MOH leaned over and tried to flick what she thought was a speck of dirt off my dress. Turns out, it was actually a straight pin and oh yes, there were more. LOTS more. Basically the whole front of my dress was pinned up where it should have been sewed, but because my dress was tiers of lace (Melissa Sweet Mykonos) we had not noticed earlier. I was just so ready to get married I said F it and went on down the aisle to my now DH. Luckily, the layers of lace hid the pins and no one was the wiser all night. BUT I paid the seamstress $300 for alterations, and I feel like I should at least get something back. What do you think I should do? Ask for the full amount back? Ask for some percentage? I ended up not really liking the alterations department by the end of my fittings (lots of explaining why something had to be the way it was and very little help in actually fixing the problems) so I want to go in with a gameplan as I am expecting them to put up a fight.
Thoughts?