- Blog
- Bios
- Boards
- Classifieds
- DIY
- Gallery
- Vendor Reviews
- Shop Weddingbee
Weddingbee boards
I don't think you were rude...you were honest. I do agree that maybe you should have contacted her before giving that feedback but STILL that is NO REASON to imply that you'll have bad karma on your wedding day! She's the one who will end up with bad karma because THAT was rude.
if anything, i would have contacted her first. nothing is worse to me when i have an unhappy client tell another that they weren't satisfied with my work when they made no attempt to let me know first so i could do something to fix the problem. :/
OH MY GOD. Who was your seller, can you PM me if you don't want to post it here? I had almost the exact same experience as you just this week. I asked her to scale down my hair flower from 5" to 3" and she said she could, then delivered me a 6 INCH flower. And I paid $25 as well! She was really polite and quick to respond, but the size is REALLY far from what I asked for and what she said she could do, and additionally the fabric is NOT what I asked for at all. My petals were quite floppy too, not at all how they looked in any of her pics of items for sale.
but yeah, she did attack you. she may have been a little too defensive and offensive. there is no reason for that.
veganglam, I'm PM'ing you. I don't want to make her any more angry!
You weren't rude. But it would have been better to contact her first to explain and see if she would remedy the situation - that's generally the better path to take. What she sold you wasn't what you were expecting, so maybe she could have refunded your money. I sell used books online as part of my job, and I'm always hurt when someone leaves less than stellar feedback without contacting me first, since I would much rather have them return the book or otherwise take care of the problem. I know our customers read that feedback, and negative or neutral reviews really hurt us in a big marketplace.
ETSY sellers live and die by their customer feedback, so she was probably very upset that you left that feedback without trying to rectify things with her first. If ETSY sellers get too much negative feedback, their accounts get shut down. So, she was probably just reacting to that...
she was kinda rude, but you could have probably contacted her first to see if she could have fixed it or offered a refund of some sort.... either way thats not a professional way to respond...
General etiquette is that you should have contacted her when you received the item to resolve the issues. She could have issued you a refund, or you could have sent the item back for a new one. But it can be considered rude to just accept the item, be unhappy with it, and not let your vendor fix the problem. She's mad because you basically avoided having to tell her to her face that you were unhappy with the item and instead posted feedback, which never gives her the chance to fix the problem and also affects her future business. I sometimes sell on eBay and I really hate when people do that to me. I'd rather just issue a full refund than let someone settle with a product they're not happy with.
However much I may curse the people who have done that to me on eBay, I would NEVER write them an e-mail like that! That's just not cool. (But I still think she didn't necessarily deserve the negative feedback without some sort of communication first...)
Yah I think the general etiquette is to contact the seller first if you're unhappy...
But still, the end of her note was super passive aggressive! That's unprofessional on her part...
Wow, I really didn't know it was "the done thing" to contact the seller first. The way I looked at it is, why should I ask for a refund when I got what I ordered? It's not like it was defective, I just don't like her product! And I wasn't interested in her making me another one.
@MightySapphire: I really wasn't avoiding dealing with her one on one. I never even thought to contact her, and just provided my honest feedback when prompted by Etsy. I guess I didn't really think it all the way through. I just want you to know that it didn't do it maliciously at all!
Also, I wanted to mention that veganglam's Etsy seller that she was unhappy with is not the same as the seller I dealt with. It makes me think that you should be a little wary of things on Etsy that are priced well below average. I am much happier with the Twigs and Honey flower that I paid $50 for!
I can see why you didn't think to ask for a refund because it wasn't a defective item, just an item you weren't happy with. However, I do agree that you should have contacted her first and seen if there was something she could do to correct the situation...she probably would have rather refunded your money then recieved a bad rating (I know as an ebay seller I would be crushed to get a bad review since that lowers business). You are right that she shouldn't have spoke back to you that way, it was very unprofessional, didn't accomplish a thing and made her seem aggressive and all around rude!
First words that popped in my head... woah!
I don't think you were being rude, but she was a little to quick to anger... lol I am POSITIVE you'll have great karma on your wedding day. Make sure that seller doesn't know where your wedding is lol
She could have replied better; however, I also think you should have contacted her prior to leaving your feedback for her. From what she is saying in her response, I beleive that she would have been more than happy to either make you a new one or modify the one that you received. If I was the seller, I would be upset by what you stated just because you didn't contact me first to see what I could do for you.
I had the same thing happen to me. I didn't even leave a negative review... It was just neutral. It had been a fine product, but slightly misrepresented. I still said that I was happy with the product, but just gave the neutral rating. I was really pretty gentle, I thought.
The business owner absolutely excoriated me! She must have berated me in at least 4 consecutive messages and told me that I had to change my rating.
Eventually, her unprofessional behavior led me to leave the neutral rating up, even though at that point I felt like she deserved worse!
Did you actually click "negative", or did you just leave the negative comment? I know previously I received a great item, and I ordered it for father's day (the seller knew, she was having it as part of a special father's day sale). She waited forever to ship it, and then it arrived like 3 weeks after father's day. I wrote that it was great but late and clicked neutral.
While I think you should have contacted her first, I do not think you were rude. What that woman said is profoundly rude!!
I can't believe she said that about karma and your wedding. :(
I think I would have contacted her first. But, still her comment uncalled for.
I think people who are trying to start a business get very bent outta shape when it comes to criticism.
I think it would have been nice if you would have contacted her first to give her an opportunity to correct the problem. Then, if that didn't work out you could have left your review. Either way, though, the message she sent you was very unprofessional.
I think its pretty clear I made a mistake by not contacting her first. Hopefully others can learn from me!
Even still, though, she had to right to be so rude in the message she sent you! Shame on her since that's not a good way to do business! I'm glad, though, that you ended up finding another hair flower that you loved more! :)
@daniellemybelle...I'm sure people can and will learn from your experience...and you absolutely didn't deserve the comment back she sent you.
I know you will have nothing but GOOD karma on your wedding day :)
the note she sent you was really bad but i do think you were to honest. you didnt tried to contact her before you gave your opinion... but just forget it, i think she was hurt and came out really rudeee (awful)
@daniellemybelle: Also can you please tell me which seller, I am looking for hair jewlery and want to stay clear of that lady..
I don't think you were rude, but you should have contacted her about it first, or at the least mentioned in your feedback that you had not given the seller a chance to "fix" the problems. well, now you know for next time..let it go, no worries
Well first I thought you should have contacted her and let her fix the problem. Then you say there's no problem, it's what you ordered, you just don't like it! Well, that's not her fault unless she mispreresented her item. You are taking a chance by ordering a custom item online. It's not nice to negatively impact someone's business just because you don't like a product. Saying you get what you pay for is a low blow. I don't think her response was great either though, but her business is at stake.
To be 100% honest, I would have stopped after the word "floppy." Until that point it seems like neutral, honest feedback. The rest about buying something else for your wedding is unnecessary and the last line about getting what you pay for is a little harsh.
Both of you are in the wrong here... however, she was definitely unprofessional & after hearing that I'd be less inclined to work with her. I would write about that instead :)
I can understand both POVs. Most sellers will bend over backwards to ensure you're satisfied with their product & she didn't get that chance. While she did imply that she hopes your wedding day doesn't go well, you implied to all her potential customers that her workmanship sucks when you said "you get what you pay for".
I think you were being honest and very often you get one impression without a second chance. Yes you didn't give her the chance to improve her product but if you were unhappy with it, you are not required to give her a second chance. As a buyer, i would be detered by your review and as a seller, I would think to be more accurate in my measurements. Besides, her response was so unprofesssional you should not feel bad at all. She was rude to you and even stooped so low as to personally attack your wedding, regardless of the craftsmanship, she does not sound like someone I would want to do business with in the future.
Eh... I think it kind of goes both ways. I probably would have contacted her about it first just to let her know about the issues... but if you decided that instead of having her fix it you were just going to go with another seller, then nothing too constructive could come from it. I think it was wrong of her to say something like that to you though - I'm sure she was frustrated, but you're right... etsy lets you say good and bad things about the product - not everyone is going to be pleased with someone's work.
I just want to update all of you, I have responded to the seller, and she responded again, and then I wrote back once more and it will be the final time I communicate with her. I said:
"After discussion with others, I see that I violated Etsy etiquette by posting negative feedback without first contacting you. My intention was not malicious at all. My comments still stand but I apologize for not contacting you first. It didn't occur to me as the thing to do.
However, if you pride yourself on excellent customer service [in her second message she said exactly that], you have certainly fallen short in that regard with your first message, which was much ruder than my feedback. It was extremely unprofessional. You should have a standard of customer service that is consistent even when things don't go well - that is customer service 101. If you had explained more clearly and politely that I violated Etsy etiquette and apologized that I was unhappy, I would have gladly had the comment taken down. I imagine that as your business continues to grow, I will not be the last unhappy customer you will ever have - that's just part of it. I hope you will react differently next time. I have certainly learned from this experience as well."
So that's that :) I appreciate everyone's input (you all are "the others" haha) and I am laying this issue to rest now!
I don't think you were rude, but I can see that she'd be upset. She thought you were happy with it, and then ended up hit by a brick. I would have talked to her first. I think she was agressive and unproffesional in her message to you, however. Instead of yelling at you, she should have tried to resolve the situation.
I think your second message to her was nicley put, and I hope she watches how she conducts herself in the future.
If she really has over 500 happy customers then why should she be so concerned over 1 not so fantastic review? It seems like she was being kind of sensitive. I'm sure you'll have a fantastic wedding day!
This is ridiculous. The feedback you gave was honest constructive and will be helpful for the next potential buyer; everything feedback should be. There was no need to discuss this with the seller before posting, you didn't want a refund or a new piece made. Her unprofessional comment is really surprising. If I were you I would have forwarded her message to the administrator of Etsy. So inappropriate.
You must log in to post.
| Visit our sister sites | eHarmony Online Dating |
eHarmony Advice Dating Advice |
Project Wedding Wedding Songs |
JustMommies Pregnancy Calendar |
Create the honeymoon of your dreams.
So a few weeks ago, I purchased a hair flower on Etsy, and when I recieved it I was unhappy. I didn't say anything to the seller because, honestly, I think I got what I paid for. It was $25 and most hair flowers on Etsy are at least $40. All and all, I was unhappy but I didn't really think it was the seller's fault - it just wasn't what I had in mind. On Etsy, they ask you to provide feedback, so I did. I wrote this:
"Delivery was very prompt and the flower came in a very cute box. However, it was not what I expected. First of all, I measured it, and its a little over 2 inches, not 3 inches. It was much smaller than what I had in mind. Also, a couple petals were a little loose and floppy. In my hair, it just didn't look great, so I've purchased another, bigger flower for my wedding. It's twice as much but I think you get what you pay for."
Maybe it wasn't super sweet, but that was the most honest, constructive feedback I could offer! Just hours later, I got this message from the seller:
"first of all, if you were unhappy you should have contacted me first. I have had over 500 very happy customers. Your feedback was rude and I totally believe in karma! Hope you have a lovely wedding day..."
Wow, is she saying that by being "rude" to her, I have bad karma and my wedding day won't actually be lovely?? I honestly think she is way overreacting. Not everyone is going to be happy with your product, and if Etsy encourages feedback, positive or negative, what right do you have to come down on me about it? If anything, she should have apologized that I wasn't pleased!
But maybe I'm wrong. Tell me the truth, was I rude?