Seller Vent: Need suggestions

posted 3 years ago in Weddingbee
Post # 4
Member
1992 posts
Buzzing bee
  • Wedding: March 2014

I’d block her emails and I DEFINITELY would not give her a refund. 

Post # 5
Member
42460 posts
Honey Beekeeper
  • Wedding: November 1999

@kinneybride:  Only slightly obvious that she used your linens and now wants a refund! I would just tell her firmly, there will be no refund. If the linens were not saitsifactory, she had plenty of time to tell you during the time in which her purchase could be disputed on Paypal.

She is just trying to be a bully.

Make sure you keep the pics of her wedding in case you need any evidence for a dispute- whether that is with Paypal or in small claims court. A judge is more likely to believe you than her, especially when she is unlikely to be able to produce a receipt for the “new” linens she claimed she purchased.

Post # 7
Member
7279 posts
Busy Beekeeper
  • Wedding: November 1999

The nerve. Sorry you got a bad customer.

Post # 8
Member
1548 posts
Bumble bee

@kinneybride:  sry nt all brides r that way and I hope it didn’t put a bad taste in ur mouth for the wedding business but ignorHe her and def dnt refund as PayPal won’t anyway

Post # 9
Hostess
9892 posts
Buzzing Beekeeper
  • Wedding: May 2014

@kinneybride:  That’s ridiculous!  I would definitely keep those pictures you found just in case. Definitely don’t give her a refund!

Post # 10
Member
1333 posts
Bumble bee
  • Wedding: September 2014

Definitely download those pics in case she takes them down. She is trying to cheat you & bully you. I bet if you firmly tell her no she will drop it, she won’t get anywhere if she tries to pursue those threats, and I doubt she has any real intention to try.

Post # 11
Member
2102 posts
Buzzing bee
  • Wedding: September 2012

Grr! Stuff like this bugs me so bad! I buy and sell on ebay and I make sure to be very clear with the description and etc… Some people just lie and want the world!  I’m so sorry you’re going through this… she can’t touch you, don’t worry.

Post # 12
Member
373 posts
Helper bee
  • Wedding: November 1999

Ugh – I feel ya. People are so disgusting sometimes. I have a bridal accessories shop on etsy and a couple of months ago I had a bride order a custom veil. When she received it, she left a glowing review saying how much she loved the veil. Three weeks later she claimed the color was not a good match, requested a full refund and that she already bought a replacement veil. My shop policy is “full refunds if not 100% happy”.

But I had a feeling something wasn’t quite right so I stalked photographer blogs in her area for a few days…….sure enough – busted!! Found her wearing my veil on her wedding day.

The bride sent me nasty threatening emails for weeks that I ignored. One day she said she was going to blast me all over this site and others unless I sent her a refund – at that point I responded with a “hell no”‘ and attached the link to her photographer’s blog.

Never heard peep from her again. Wondering if it could be the same gal!!

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