Sephora stores — bad customer service is the norm??

posted 3 years ago in Beauty
Post # 3
Member
8425 posts
Bumble Beekeeper
  • Wedding: April 2013

@PeachSnapple:  I’ve always had great experiences at Sephora, so I’m guessing it’s probably different at each location.  Hopefully, you’ll get better treatment at another one.

Post # 4
Member
2571 posts
Sugar bee
  • Wedding: November 2013

I’ve never had any issues I can recall.  I am sorry you had a bad experience. 🙁

Post # 5
Member
1926 posts
Buzzing bee
  • Wedding: July 2012

Nope, that seems pretty rare to me! I always get awesome service!

Post # 6
Member
8035 posts
Bumble Beekeeper
  • Wedding: September 2015

I love going to Sephora. They are super helpful and give me lots of free samples. I would write a review or call the manager about your experience.

Post # 7
Member
2576 posts
Sugar bee
  • Wedding: November 2013

@PeachSnapple:  It’s definitely hit or miss in my experience. Some are overly helpful and nice whereas others make it a point to ignore you so you are like, “Why am I even considering spending $$$ here?” I would consider another Sephora location before writing them off completely.

Post # 8
Hostess
3787 posts
Honey bee
  • Wedding: June 2011

@PeachSnapple:  I do buy a fair bit online from Sephora because they’re not “close” to where I am right now. But I’ve shopped at a lot of different stores in the past 5 years (DC, 2 in Metro Detroit, NY, Vegas, Dubai, etc) and I’ve always had great experiences at them. I’d be really surprised if you tried another store and got crappy service.

ETA: I just re-read this and realized it sounded super douchey. I just move around/travell a lot.

Post # 9
Member
663 posts
Busy bee
  • Wedding: October 2014

ive always had good service but they can never properly color match me. I’ve started buying foundation else where because I always have to return but besides that it’s good. And like another bee said they usually give me samples of other stuff I might like. I would call and let a manager know how you were treated 

Post # 10
Member
857 posts
Busy bee
  • Wedding: December 2014

@PeachSnapple:  I think it really depends on the store, and the sales person. I’ve had good and bad experiences at Sephora (and Mac). I feel like if you go in there knowing generally what it is your looking for and have SOME product knowledge they do treat you better. I go to 3 Sephora locations pretty regularly. If you go in there not knowing at all what you want to buy, some of the sales people can be pretty snarky. 

All I can recommend is to do your research. I’m a little bit of a makeup junkie, so I know about new collections, various products, etc. Odds are, when I hit up a Sephora, I’ve already done my own product research (checking out pricing, swatches, etc.) and I go in, browse a little, ask any questions, get what I intended to get, and blow out of there.

I get the vibe that there are a lot people who “lurk” around just trying to score some free product samples and never buy anything. Which they obviously don’t like, so a lot of the sales people could be on edge/irritated because a few bad apples have spoiled the bunch.

Post # 11
Hostess
3787 posts
Honey bee
  • Wedding: June 2011

@Stephville:  Oh yeah, this. I almost always know what I want to buy or have an idea of what I’m looking for. I could see how it would be a bit overwhelming to try to wait on someone who had no idea what they were looking for at all.

And thinking back, the only time I remember getting a snarky look from a lady was when she realized I had a shit ton of sephora points. I had been saving them for almost year because there kept not being something I wanted. AND I was working in a freakin’ war zone, so yeah, Sephora crap was my treat! lol

Post # 12
Member
2882 posts
Sugar bee
  • Wedding: May 2014

I think every store is hit or miss.  I had the worst experience at Mac, but a friend of mine swears by them.  Its hard to dismiss a lot of companies out right by one employee.

Post # 13
Member
1849 posts
Buzzing bee
  • Wedding: April 2014

@PeachSnapple:  I get treated like shit every time I walk in that store.  Oh, wait; I don’t get “treated” at all because the store staff sticks his/her nose in the air, and totally ignores me.  Every freaking time.  FI and I went in there a few years ago, because he wanted to treat me to some new stuff, and by the time we’d begged for help, and then proceeded to spend a nice chunk of change, we walked out talking about Julia Roberts in the movie Pretty Woman.

I shop at Ulta.  They treat me like a queen.

Post # 14
Member
7281 posts
Busy Beekeeper
  • Wedding: October 2011 - Bed & Breakfast

I see you are a fellow MD gal. The Sephora in the Columbia Town Center always gives me fantastic service. It is a pleasure to shop there. Weekdays are best because weekends are suuuper crowded with customers. I don’t even live in Columbia anymore, but I drive back to go to that store.

Post # 16
Member
206 posts
Helper bee
  • Wedding: August 2014

Oh no!  That’s really too bad, I love my Sephora.  I am a junkie lol, so am in often enough that many of them recognize/remember me and they are always so friendly and helpful.  Almost too helpful considering I usually know what I need or would otherwise just like to browse for new products on my own… not that they are pushy at all. 

I am about to sound crazy but sometimes I have to go as far as to hide to avoid one super sweet and helpful skincare lady haha- she always gives me at least a handful of free samples- I know I know, who doesn’t want free stuff?!- but I already have a bag overflowing with them under my sink! 

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