Shane Co. reviews?

posted 3 years ago in Rings
Post # 3
Member
1768 posts
Buzzing bee
  • Wedding: June 2014

My ring is from Shane Co, but FI bought my diamond through them as well. From what I’ve heard, generally quality of service/skill varies store to store. I love my local store, I have had zero complaints with them. My diamond was a little loose in the setting about a week after FI proposed (I read that sometimes diamonds “settle” a little after some wear). Anyway, I went to the store on my lunch break and they tightened it back up right in front of me, no questions asked. Plus their buyback is awesome (if you ever want to upgrade, they’ll give you what you paid back, so you don’t have to worry about depreciation or anything)

Post # 4
Member
10 posts
Newbee
  • Wedding: June 2014

I also love my local Shane Co. They are great about cleaning my ring, tightening it at no charge, and I also love the buyback program so I can upgrade my diamond at at 10 years if we choose to. They aren’t paid on commission so they don’t pressure you at all for anything either. 

Post # 5
Member
362 posts
Helper bee
  • Wedding: September 2013

I have nothing but good things to say about the Shane Co where my FI bought my setting and diamond.  We are going back soon to order my wedding band too.  They are knowledgable and very customer service oriented.  I love all of the extras that came with the ring as well, getting things tightened and cleaned and so on.  I would definately reccomend them.

Post # 6
Member
559 posts
Busy bee
  • Wedding: October 2013

Shane was the first place FI and I went when we started looking for rings. At first I was impressed because they were very nice and attentive, and the diamonds looked beautiful. However, after going to other places, I realized that Shane is not that great. What bothered FI the most was that they were kind of BS-ing us. He was asking very specific questions about cut, color, clarity, etc. and the sales woman scoffed and said “well cut doesn’t matter.” Um yeah, cut matters. We went to a more high-end store after Shane, and those diamonds were cut better, and there was a huge difference. It made Shane’s diamonds look cheap. I don’t mind if they don’t sell the clearest, best cut diamonds. We can’t afford those anyway. But I do mind if they’re not upfront with me. Just be straight with me. Just say something like “well in order to get a diamond this size and this clarity in this price range, the cut had to be sacrificed a bit.” That’s fair.

I also think they’re over priced. I ended up going to a much smaller place to buy the diamond and it was a higher quality (on all four C’s) for a better price.

Post # 7
Hostess
30313 posts
Honey Beekeeper
  • Wedding: September 2011

My husband bought my e-ring, and then we bought our bands all at Shane Co.  It is true, they might be a little on the high end price wise, but we just love how well taken care of we are everytime we go in there.  They’ll inspect every ring, and even shine them before sending you on your way! I can’t speak highly enough about Shane Co! 😀

Post # 8
Member
1106 posts
Bumble bee

Shane co is amazing!! They will educate you before you buy anything, they did with me at least and are just soo nice and welcoming. I had a great experience with them. They do have an awesome buy back program but you won’t have to worry about that since your not buying a diamond thru them. They have an awesome free sizing repair tightening etc warranty they do everything for the lifetime of your ring. I highly recommend them! They are awesome!

Post # 9
Member
64 posts
Worker bee
  • Wedding: May 2014

I wasn’t involved in selecting my ring, but my FI and sister worked together to pick it out and the first place they went was the local Shane company.  

I was very specific with my sister and FI that I cared mostly about the setting (both for style and practicality) and not as much about the center stone, if it had one at all.  I’m prone to hitting myself in the face with rings and once gouged my cheek really bad with a solitaire style ring I had.  So because of that the first thing they wanted to do was look at different settings to see what the options were and hopefully find something a little vintage/a little modern that would fit both mine and FI’s styles together.

Both my FI and sister have said that the store was insisting on showing them the diamonds, different center stones and such, and wouldn’t let them look at the settings seriously.  They would bring a setting or two out and then more diamonds, insisting that it was policy to pick the center stone first.  Eventually they left and went to a local jeweler who honored their request for settings first, diamonds later.’

I’ve also found most local, family owned jewelers also have full buyback programs, but it is more inconvenient if you move away as there seems to be a Shane Co in every major city.

Post # 10
Member
559 posts
Busy bee
  • Wedding: October 2013

@ummsgna:  I think they were either lying to you or it’s only a policy at that particular Shane. We looked at settings first and it was not a problem. I find that “policy” obnoxious.

Post # 11
Member
64 posts
Worker bee
  • Wedding: May 2014

@SarahCF:  Wouldn’t surprise me.  As I said, I didn’t experience this myself but had it recounted to me from FI and my sister.  I do feel that you need highly trained sales people to sell jewelry and this person may just not have been one.

Post # 12
Member
225 posts
Helper bee
  • Wedding: March 2011

LOVE them!  Haven’t had a single issue with them and I’ve had 2 e-rings, a wedding band and a set of diamond solitare studs from them in the last 3 years!  You will love the customer service and perks!

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