Post # 1
Just curious of everyone’s opinion of Shane Co., Jared. vs going to a local “high end” type jeweler.
I have been looking mostly at local higher end jewelers to pick a new setting.
How does the quality, customer service compare?
Would love to hear opinions…and see pics of your Shane Co. / Jared rings!
Post # 3
Fiance told me he went to Jared’s and it was so abysmally bad he almost left halfway through the appointment. The woman pulled out something called a “sun gun” to simulate what the ring would look like in the sun, and he said it was basically a neon light designed to blind you. The woman didn’t know her stuff, and the quality wasn’t that great.
He went to a high-end jeweler and ended up getting the ring there, for a good price (apprasied for literally double what he paid), with personalized service (the stone he wanted ended up getting shipped out of the state, so the jeweler called the truck and had them drive back for that one specific stone).
When any of our friends talk about shopping for e-rings, Fiance warns them to avoid Jared’s at all costs.
Post # 4
Anecdotal evidence only — but I’ve read many posts on the bee that cheap places like Jared, Kay, and Zales all are super poor quality. Their rings might look good at first and the prices might be tempting, but then later on down the line the rings start to look bad (like having to get them redipped more often than other rings) and/or the craftsmanship is shoddy so stones fall out more easily.
Shane Co seems a little different – they seem to be better quality. but I can’t be totally sure about that.
Post # 5
Love Love Love Shane Co. We have had nothing but great experiences there. (Ering, Wedding Band, and Diamond Earrings, all within the last 2 years) My husband and I shopped together for my Ering and the sales people were SO helpful and really wanted to get us the biggest / best diamond for our money. They were so nice to us and made sure we had plenty to compare and choose from. I love the quality of my ring and people as me where my husband shopped all the time.
Shane Co doesnt charge to size, up or down, EVER. So if you gain or loose, they will resize at no charge. They redipped my Ering when I got my wedding band and they looked amazing. That was free and so was the solder. I love that all that extra stuff doesnt cost extra. Also, their trade up policy is WAY better than the ‘mall’ stores. You only have to upgrade by $1 or more, the mall stores make you spend at least double to trade up.
My husband refused to go to Jared, he had heard bad things from his friends. I think they all ended up at Shane Co too.
Post # 6
Shane Co., hands down, for me.
My ring is from Shane Co. as are the rings from at least half of my friends. We happen to live near a great location with superb reviews. I wasn’t there for the purchasing of the ring, but my Fiance told me the guy was amazing, knew his stuff, there was no pressure (they do not work on commission – a plus) and there were tons of options to choose from.
Shane Co. also includes a free lifetime warranty, so if your stone(s) fall out, they replace them at no charge. They provide free ring cleanings for life. They are so confident they offer a 60-day refund (who does that anymore?!). Every ring comes with a certified appraisal so you know the true value of your ring. They are dedicated to not buying conflict diamonds and use the Kimberley Process to ensure they aren’t buying or selling any.
Post # 7
@jessandnick: AND they don’t charge to solder?! Wooohoo! I was wondering about that. 🙂
Post # 8
@Luv2BeachIt – Nope! I was shocked too. When we bought my wedding band I didnt think I wanted them soldered together. I thought I was going to wear my band by itself at work. Ha! The band I chose just wouldnt stay put, so I called them to find out what it would cost and they told me nothing. I thought she was wrong, how can that be? When I showed up to drop them off, indeed it was free and I got them back in less than 2 days. It was great!
Post # 9
LOVE Shane Co. Great experiences (repeatedly) all around.
Here are my rings:
Post # 10
I’ve gone with local stores for my Ering (I didn’t pick it, but I was in there with Fiance to look at a bunch of stuff before & since), my band and his band. My rings are antiques, his is custom.
We visited chain stores – including a DeBeer’s, and Jared’s, but they seemed to be all about “making the sale” not really about “making us happy.” We wanted some faily specific things and were more concerned with specific quality items (material, type of setting, craftsmanship, etc.) than we were with finding the biggest, blingiest rings possible in our budget, Jared’s and other mall stores didn’t seem to have the type of rings we were looking for.
Post # 11
We actually had a ring on hold at Shane Co. before we opted to go the custom route at a local jeweler in San Francisco. Shane Co’s customer service was amazing and one of the employees went out of his way to ensure that the ring I wanted to see was transferred to the local store without having me put a deposit down. I was really impressed with their selection and overall quality too. They have a great no hassle warranty with your ring as well which gives you peace of mind.
I know that many bees have lovely rings from these places howver to be honest after looking extensively I would never recommend that my friends go to Jared’s, Kay’s, Zales etc. I truely believe you can get more for your money elsewhere without playing the games that the sales people often play at these chains.
Post # 12
We’ve had fantastic luck with local jewelers. They can make custom jewelry, resize everything (including bracelets), etc. I am very happy with our experiences.
Post # 13
We do not have a Shane Co. in my state so obviously I cannot give my opinion about them, but everything I have read has been very positive.
I actually had a good experience with the Jared by me. I returned two different settings and I never got a hard time about it. There was one salesman there that was all about the sale, but I worked with a different lady that was very nice and patient and not pushy at all.
I have had mixed experiences with local jewelers. I live in a higher-middle class area and the one local jeweler always acts very hoity-toity. When I went in to look at settings to reset my 3/8ct, she said they don’t carry anything that would fit less than 1/2ct and they would be unwilling to order something for me just to look at. Another local jeweler I was happy with until rather recently. So I think they can be hit or miss too.
Post # 14
I can tell you, my e-ring is from Jareds and my wedding ring is from Kays. I think it really depends on where you are from because I haven’t had any problems and my rings look great still. I only had to have my e-ring redipped once because my dog got his teeth on it and they had to get the marks out.
My Fiance went to a local jewelry store to begin with, and they didn’t want to set the stone he got because it was a gemstone and they only wanted to deal with diamonds. My ring also only took about 2 months before the rhodium wore off. I also had diamonds that weren’t put in their properly, but they refused to fix them because they said it was a resizing issue. I was very disappointed. All you can do is go in and look, and get a feel for the places. Even if a place doesn’t work for one person doesn’t mean it won’t work for you.
Post # 15
We got both of our rings at Shane Co. The services is great. The only little complaint is one person that helped us when getting FI’s ring told us some wrong information (minor detail stuff) and we later learned he was new. Other than that we’ve been nothing but happy with them.
Post # 16
The local jewelers here were terrible, they wouldn’t even give us the time of day. We went to a national chain (Bailey Banks & Biddle) which is part of Zales, and they were great!