Post # 1
I wiill save the long story and stick to the questions ….
1. “Halo” ring wearing brides/brides to be! Do you suggest a round cut our cushion cut? I have to decide in 3 days!
2. Do you have a warranty on your ring? If not have you ever needed to replace it fix any stones?
I ask because I am having a Jared e-ring made after a very long three months of back and forth with the store over my original e-ring. I would like to move on from there but i am nervous to not have a warranty incase anything happens. I want to buy a stone from someone else and have it set but they will not do it unless it is from there and if I have someone else do it they will not honor the warrenty . Honest opinions are much appreciated !
Post # 3
I figured I should chime in since my engagement ring is also from Jared.
We did purchase the extended service plan for my ring – it covers lifetime sizing, replacing the itty bitty diamonds in the band (not the center stone), and even the replacement of the entire ring if something drastic happens. These things can add up!
As it turns out, the repair shop in the Jared store in our town does NOT have the skills necessary to do quality repair work. What started out with the replacement of one little pavé diamond ultimately resulted in my ring being replaced entirely, and even then I had to sneak it to another jeweler before it was finally wearable again. I don’t think I can fully express how frustrating it has been trying to work with Jared – nice sales staff, but terrible repair shop staff.
I think you should try to find out as much as possible about your own Jared store before you decide whether to purchase a warranty. Talk to other people who have purchased rings there, see if you can find any reviews on the Internet, etc. Don’t bother spending the money on the warranty unless the repair shop has the skills to back it up. If they don’t, there is another option – simply make sure your ring is insured under your homeowner’s/renter’s insurance or though a separate company like Jeweler’s Mutal. Insurance will usually cover repairs for your ring without a deductible – that’s how I paid for my ring to be rescued by the non-Jared jeweler, and it was painless. This gives you the freedom to research a high-quality jeweler in your town to do repair work, sizing, etc.
I really do love my ring – there was a period of time when I thought we’d have to return it and demand our money back entirely, and it made me really sad. There’s nothing wrong with my ring, just with the staff in the repair shop. So I don’t want to scare you away from Jared entirely, just let you of the troubles I experienced.
Post # 4
@Phamnomenon: Thank you SO much for all of the great information , it was so helpful!! My Fiance and I were VERY close to demanding a refund for my original e-ring as well! My original e-ring had channel set side side stones and when they sized it (not sure why they didnt just order it in my size lol) all of the diamonds pulled apart and it looked aweful. They tried to fix it but really it didn’t look any different then they decided to order me a new one in my size.
I recieved the new ring after 3 months and 1. it was the wrong size and 2. 3 of the side stones had a clear black and yellow flaws when just looking at it on my hand. I was not satisfied and after much discussion they offered me a store credit. I was indefferent about it and wanted to just move on so I picked a completely different setting. Knowing the quality of the diamonds they have already given me I decided to possibly purchase a center stone elsewhere aaaaaaand then they tell me they wont set the stone for me from another vendor ahhhhh!!!
My options are to either stick with Jared and invest more in the diamond and the warranty OR spend my refund money ($2,600) on my new setting ($1,800) which leaves me with $800 to spend on our wedding bands. I would then , go to a new jewler and hope I dont have any problems with the ring and if so the cost wouldn’t be to high to fix. I didn’t realize you could insure it with your homeowner’s insurance which is great to know!! And if you don’t mind me asking, how much was it to have your new jeweler replace your stone.
Thanks again so very much and have a wonderful day!!
Post # 5
@anova1931: what a yucky situation. I can say that it depends on the Jared your working with. I would honestly get a refund, and go else where. Almost every place you buy a ering from will replace the small stones for free and redip if it is white gold. The store I got mine from does all that for free (without having to pay extra for redipping for life and replacing the small diamonds falling out) unlike Jared, who charges a percentage or something of what you spend.
FI did but my band there, which I felt was much easier a process than an ering. I bring both my rings in sometimes and they always check the stones for me for free and if one is loose, they will tighten it. however live like two minutes away from the Jared I went to, and can run in there anytime a diamond (knock on wood) would fall out.
you should also get your ring insured, that way if something does happen, it is covered.
Post # 6
@Phamnomenon: I’ve heard the repair experience at Jared’s can vary from store to store, im sorry that they did such shotty workmanship that would not make me happy.
The Jared’s here has been wonderful. I too got the extended warranty and have had to re dip my ring three times, no charge. They always mention to me as well if any stones at all fall out they will replace them so i love having that security. There was one time i had to send my ring back though because they retightened the prongs and left the prongs all dinged up. After i complained they replaced them immediately. I also love how you can get your ring back in 2-3 hours.
Post # 7
@lightmist: Thanks so much for your input!! I am looking into getting insured through another company like the one advised by @Phamnomenon: . I really truely think that they are a very controlled corporate operation that has many limitations, rules and regulations after the purchase! Their employee’s are nice but only seem to have a sales background. I would rather bring my business to an individul who is a real jeweler, respects their clients and dosen’t give us the run around after they have our money. Sorry for the vent and thanks again ladies!!!
Post # 8
@anova1931: When Jared replaced my ring entirely, it was just the setting – I was able to keep my original garnet stone. When they gave it back to me the final time, the prongs were waaaay off, and that’s what I had my new jeweler fix since I was fed up dealing with Jared. The new jeweler set my original stone in a new head for $350, which was covered by my insurance (I use American Family, btw, and the increase in my renter’s insurance premium was miniscule).
Before (Jared’s work – every girlfriend I showed my ring to immediately said “what on earth is wrong with your prongs?!”):
After (new jeweler’s work – they will be getting all of my business from now on!):