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It sort of bothers me that he would lie to you about where the pictures are or that he left. I think I would ask him again about it and see if there is any way you can get additional prints or something to make up for the missing pictures.
Yeah I thought it was strange that he would respond that way too. Its like I was the bride... of course I would know that that was not the case. I noticed him through out the night and I saw him uploading the photos to his computer through out the night as well so I don't know, it seemed odd to me.
How long has he been taking pictures? Is he newer and possibly not able to take good pictures at night when there isn't ambient lighting? Not that this is an excuse, but I wonder if the pictures were bad quality or something.
Hmm I don't know really. I don't think he is really newer, he has plenty of photos on his website of people dancing during the night where it would be lower lighting. And the photos he took of the mother/son, father/daughter, and our first dance were all good quality. So I don't really know, I guess he just somehow lost the photos.
This seems fishy. Even if he had uploaded them onto the computer, he should of still had backups of the pictures on his camera. And he should of been checking that everything was uploading correctly. And then he lied to you about leaving early? yeaaaah....fishy.
I'd just be upfront and honest, just say you felt he didn't hold up his end of the contract and what is he going to do to make up for his mistake. Whether it be extra pictures, discount, etc.
@MissAsB: Could be, but wouldn't you want to show those to the bride and talk about whether or not she wants them, and if not what to do instead. But I guess he lied so he is kind of a weirdo anyways.
Hmm very strange. An honest person would tell you that they were lost and apologize and probably offer compensation. I guess he isnt' honest though.
I think you are certainly entitled to some sort of compensation for this, be it a discount, extra prints, etc. I wouldn't feel bad asking for it either. The fact that he lied alone is horrible business etiquette, never mind that you paid him to be there taking pictures, and if there are no pictures to be seen at this point, you shouldn't owe as much. Regardless of how the pictures became lost, it was his responsibility.
Um.... yes you should ask for a discount!
That's not cool; your contract was for him to stay and take pictures until 11 - if the photos end at 9:30 than he broke contract and owes you for that extra hour and a half of time!
If you've already paid him, I would see about getting a non-monetary form of compensation - maybe bridal portraits or a boudior session?
I'd wait til you got your pics & album & then talk to him about it again & definatley ask for a discount. He should have sincerely apologized & refunded you or done something to help make up for his mistake. Sad :(. At least you have guest photos for the rest of the night. Hopefully he "finds them" thou!
That is so unprofessional from the photographers side! I would be asking for a discount!
It sounds like he lost an entire memory card. I'm sorry, but if that happened to me, even if it was just the end of the reception, I would not only offer a discount, I would consider giving a full refund. I'm not big on bashing other photogs and I don't even know who yours is, but this is the 2nd post you've written about him and I'm really questioning his professionalism.
I would wait until you have your pictures/albums and then either tell him that you're not paying him for any time past 9:30 since he couldn't provide you with any pictures from then on or work out some deal to make up for that lost time. That seems super sketchy to me, and I would be soooo angry I probably wouldn't pay him at all. That's just ridiculous.
Well I already had to pay him in full before the wedding. So of course the one thing I would want the most is my money refunded for at least part of it, but all he did was briefly apologize in an e-mail after I questioned it for the second time and offered no compensation for what was lost. If I wait until he gives me the album though, is he just going to be like "Oh I'm completely done with you, I don't need to do anything extra for you at this point"? But at the same time I don't really want to demand something like that before I get my album because I just worry that my album may not turn out quite as "nicely" as it could be, know what I mean?
@LBPhotography: I definitely appreciate that especially because I know you are a photographer. I have been very polite with him about it so I hope when I ask him for something in return for what was lost that he won't just refuse or something. But I mean its like come on... I paid you thousands of dollars and you didn't deliver 100% so I suppose he should expect it. I didn't want to give his name since lately I've been seeing those weird posts from the vendors defending themselves and stuff and I just don't want to end up it turning into something like that. I wish he would have been professional and nice enough to offer some type of compensation immediately though.
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Yesterday I was talking to my family and I mentioned how the photographer "lost" some of our wedding photos. There is absolutely nothing from the wedding past the first dances. So no photos of the bouquet/garter toss, a few special requested family photos, and none of just everyone dancing and having fun. When I at first asked where the photos were he told me that he left for the night by that time. Of course he hadn't, I have photos from guests with him in the photos taking pictures so I knew he was there for all of that... plus we paid for him to be there until about 11PM, so I would hope he hadn't left by 9:30PM. When I told him this he told me that he must have lost the photos when transfer them to his computer somehow. My family told me that I should have asked for a discount for these missed photos/missed time. Should I do this? I was really annoyed that I am never going to have those photos but this was already like three weeks ago when I asked him about it and he's in the process of making our album right now so I don't want to piss him off either. So what do I do?