- 6 years ago
- Wedding: September 2013
… if my job is in danger?
I work at a very, very small family owned plumbing and heating company (only 15 employees). I’ve been there for 7 months and at first I thought it was great. I was so thrilled with everything that I was literally getting choked up to think about how I’d finally found an awesome job that would help me support myself and help pay for my wedding.
But now everything has gone down the crapper. Business is horribly slow. We’ve had a few accidents/incidents/bad luck and we are hemorraging (sp?) money. Our prices are outrageous (to say the least) and the economy is obviously not helping matters.
My main job is the dispatcher, which means that I route the technicians from call to call. Just as I was starting to get the hang of it, they changed all of these policies/procedures to try and “save” money and “maximize sales.” But basically it’s a bunch of time wasting BS that isn’t helping anything. We have to track, chart, moniter, and analyze EVERYTHING. Every simple task takes 10x longer than it should and NO ONE has time to get anything done because of all of these new steps.
And they are also piling extra work on everybody, including outbound calling. When I started, they told me I’d be making outbound calls to current customers with a maintenance plan, which was fine. It was relatively easy and I only had to do it once or twice a week. Now they want me to do cold calls or try calling customers who have rejected our bids because our prices are too high (which they are). Now I could not sell clothing to a naked person. And I can’t blame people who are short on cash for passing on our bids. But when I don’t book any work, I get critisized.
If I spend my time doing paperwork that needs to be done for the next day, I get asked why I haven’t made outbound calls. If I make unsuccessful outbound calls, I get critisized b/c the paperwork isn’t done. I can’t win no matter what I do.
On Friday the phones were ringing like crazy and we had all these stupid meetings PLUS I had to get a ton of paperwork done for Monday, so I could only make, like, 12 outbound calls. When the owner asked me why I had made so few outbound calls and I explained that I was busy, he said, “Should I get someone else to make outbound calls?”
I felt like slugging him in the face. There isn’t any time. Superwoman couldn’t do everything that’s required of us.
And to top it all off, our “business coach” said that if we don’t start making more sales, our office staff will have to get cut down to 32 hours a week.
Obviously I’m getting married and probably buying a house within the next year so I do NOT need to lose my job OR work less than 40 hours. I am doing everything I can to do my best but it obviously isn’t good enough for these people. So my question is, should I flat out ask the owner or office manager if I should be anticipating a job loss? Either b/c my position will be eliminated or b/c it’s apparent I suck at everything I do?
My eyes are open for other jobs but the economy is so tough and … ugh. I have so much other stuff going on in my life I really don’t have time/energy to spend looking for employment and learning a new position!
UGH! READY TO SCREAM!