- 5 years ago
- Wedding: August 2014
I don’t know anything about your venue but it sounds like management has major problems or even the venue is going under. I’d meet with the manager and tell him you’re about to hit the bricks unless you can somehow have some assurances put in writing. Have you read any reviews of this place online?
It sounds like it would be worth your while to investigate other, more consistent, venues. Unless there is something really special about your current venue, there is no harm in switching since you are far enough out!
@nawella: I think that if you truely love the place, I would stick with it, but talk to an owner and express your concern and disappointment that they have not been able to keep a coordinator that you can contact about your wedding. If you like the place, but would like another just as much and can afford to lose the deposit, then I would change. I know that once you actually get into planning, you will need to contact them frequently and its not ok to have them changing people every week. There will be no one there who knows who you are or what you have already done/need to do.
Thanks so much for all your advice! I talked with my cousin who is a wedding planner (how did I not think of that earlier???) and she reassured me, telling me that turnover happens a lot at resorts but that it will probably all be fine. And no matter what, she’ll be at my wedding, and she’ll make sure it happens right if no one else does! 🙂
Yeah there is definitely a lot of turnover among banquet/ wedding/ planner types. I wouldn’t too too much. Did you check out local reviews of Steele Hill? Just make sure your contract is tight.
ALL of the reviews for that venue on Wedding Wire are positive. There are only 8 of them, but they’re all detailed and glowing. A google search of the venue also shows positive reviews, but for the place as a resort not just as a wedding venue.
I’m going to assume that the one woman retired, and that they’re now having trouble finding someone to replace her. I wouldn’t freak out yet. Call and talk to a manager about your concerns.
I have my wedding planned there too for Sept 2013, and have already gone through 3 people. It’s very concerning but we are now working with Penny whom has been mentioned to us before and has been there for 12 years so hopefully we will have a smoother ride as we get closer to our date. To be honest both my groom and I did not like the previous person, but the first person we worked with we really enjoyed. It’s tough because to them we are just another customer, to us its the biggest event of our lives. Penny seems to get that and has already made efforts to compensate. We are not backing out, but are not afriad to be highly demanding going forward. They have zero room for error at this point! It’s also hard to back out this late in the game for us, and we really have our heart set on that location, so we will stay postive and see what happens. Will let you know how it goes!
@mrjacobson05: Thanks so much! I am looking forward to hearing about it! I was actually in-state this past weekend so I met with Penny and she seems amazing!!! I sent an email to Rob Robillard, the resort manager, basically telling him how much I love her and to make sure she stays! Good luck with your wedding!!! I am so excited for you!!!! 🙂
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