Post # 1
We booked our photographer back in July. The total price is $2999. 8 hours, 2 photographers, a handful of different sizes of prints, engagement session, and CD & rights to all photos, and 100 Save The Dates or Thank You Cards. The payments are broke down into 4 payments. 1 at time of booking, 1 at time of engagement session, 1 on day of wedding, and last one when the pictures are delivered after the wedding.
I had to go to her house to book her which is 30 mins from our house. We took our engagement pictures on October 14th. She sent me the link to see them online on November 25th. We ordered Save The Dates on December 6th and they came in on December 11th. She told me she would give me the CD with engagement pictures when I picked up the Save The Dates however my mom picked them up seeing how she works 2 mins away from her. I forgot to mention to my mom to get the CD from her. I emailed the photographer on December 18th asking about the CD and she said she forgot to give it to my mom and would mail it to me and asked me to verify my address. I did. January 11th rolls around and still no CD. I emailed her again and she claims she mailed it and wondered what happened and said she would put another in the mail ASAP. It is now January 23rd and I still have no CD.
I am starting to get annoyed. And am worried that if it takes this much time and hassle just on engagement pictures what is it going to be like come time for wedding pictures?!
Should I break the contract and use the rest of the money ($1500) to find someone else?!
I honestly have no idea what to do but I don’t want the biggest day of our lives to be ruined because of a flakey photographer!!!
Post # 3
I think breaking the contract at this point would be an overreaction. Maybe the first CD really did get lost in the mail. Maybe she has the wrong address. Maybe her dog died. Life happens. I totally agree that she needs to get those pictures to you ASAP, but it sounds like she has been responsive and professional on all other accounts. So maybe shoot her an email and ask when the CD was sent out so that you can keep an eye out for it. Or ask that she put them up on a website so you can just download them all over the internet.
Post # 4
I think $1500 is a lot to throw away before you try harder to rectify this. Are the pictures good? At this late date, finding another photographer may be difficult. The really good ones are probably already booked for summer dates!
Post # 5
@JenGirl: The ones on the site that she put them on all have x’s thru them so I can’t download them. And she said she couldn’t get them to upload to FB. I am just frustrated bc we wanted them for xmas gifts. That’s why I did them in October. She said it was a 6 week turnaround time. I am not going on 3 1/2 months.
Post # 6
I wouldnt cancel over a misunderstanding with the mail which may/my not be the photographers fault. If you are that desperate to get the cd if this one doesnt arrive can your mum pick it up?
Post # 7
@crayfish: They are okay. Not anything to write home about. There are only about 3 that we REALLY like.
Post # 8
I think her turnaround time has been great!!! As for the cd in the mail we had the same issue it did not arrive and we were planning to see her for a session so she made one and brought it with her to our session. The next day our cd arrived. Your photographer does not control the mail and if it had not shown up make a time to meet her And pick It up. If you are unhappy with the results of the photos them its time to have a meeting with get to let her know what you like about your epics and what you don’t like so she will know what you are looking for in your session outcomes
Post # 9
I’d just go and pick them up in person, myself. She sounds pretty professional otherwise.
Post # 10
Does she have the correct address? Can she set up and FTP so you can download the images?
Post # 11
We just went through Christmas and new years. If you were in a hurry just drive the 30 mins to pick them up. I really don’t understand why you’d break a contract over this? It’s not like she ignoring you and being rude.
Post # 12
I wouldn’t break the contract over something like this. Can you ask her to make another copy and have your mom pick up the CD, since, like you said, your mom is only 2 minutes away? That seems like the simplest solution.
Breaking the contract at this point is an overreaction, and may also carry more financial penalties (most have a percentage that won’t be returned if you cancel).
Post # 13
I wouldn’t break the contract. That’s a lot to lose, and it sounds like she has otherwise been very good about getting things to you in a timely manner.
And two, being a person that ships things every now and then, sometimes you just get lazy, and don’t have the desire to ship things, and it’s easy to put it off, thinking the person you’re shipping to isn’t freaking out, when really, they probably are. It’s probably an honest carelessness, I doubt she’s intentionally trying to avoid you or not get you the photos.
Look at it this way, as long as communication lines are OPEN, you’re in really good shape!
Post # 14
Huge over reaction. One thing brides should keep in mind is that you are not the Photographer’s only client. If I made a separate trip to the post office for every DVD I had to mail I’d be wasting 45 minutes driving to and from the post office and standing in line every single day. I have to wait until I have at LEAST two DVDs ready. Clients get annoyed sometimes not having their DVD the minute they see the photos but as with everything else we do, we have to be efficient with our time in order to run a successful business.
Post # 15
She does sound a little irresponsible/unprofessional but I wouldn’t throw away $1500 over a possible misunderstanding. Do you like the pictures? If you like them I would stay with her…because hiring someone for only $1500 you might not like their work as well.
I guess there’s no harm in looking to see if you even can find a photographer that is available and that you like their pictures better for $1500. If you do then I guess you could switch!
Post # 16
I will wait it out and see if I get the CD this time. It’s just frustrating. She never will meet halfway or anything it is always us going to her. I am paying for a service. She isn’t doing me any favors, she is getting paid for it. So at least meet in the middle I guess.
@kes18: Thank you! I am gonna continue to look around.