Post # 1
I got my professional pics back from the photographer – yey! She seems to have documented most of what I would have liked, but the total amount of pics is about 300 lower than what Ive been told an industry estimate is (100 per hour).
Should I complain to her and try to get some money back? Or should i just let it go because I got most of the things documented that I wanted documented?
Post # 3
If you got all the images you were looking for, I wouldn’t waste my time complaining. If there were serious gaps in the timeline, sure, but not if they’re all there.
If you’re looking at an “industry average,” then you need to be aware that some photographers will take less than that number, while others will take more.
Post # 4
How many pics did you get?
Post # 5
I got 560 pics – this is also btw the lowest number (by about 50) of any of her 2013 weddings (I can see them all posted on her ordering site)
We paid for an extra hour over her basic package so I dont think its likely that we had her for the lowest amount of time.
Post # 6
If she had more I’m sure she’d give them to you but that’s probably what was good after she edited out any un useable shots. Unless you are unhappy with the photo quality, or feel like she missed a lot of stuff I’d let it go. You can’t really ask for a refund based on what “industry standard” says. That’s an arbitrary number that fluxuates from event to event and depends largely on the quality of how many good photo’s she could get of your day.
Post # 7
@milag64: my photographer guarantees a picture a minute so 60/hour…
Post # 8
@milag64: what exactly would you say to her when you complain? If everything was well documented I’m not really sure what the point of complaining would be.
Post # 9
There are definitely other pics I wish I had (more pics of guests) but I didnt specifically instruct her that I wanted these.
Follow up question – is it typical for vendors to eat dinner during their working time? Or do they usually eat afterwards?
Post # 10
Who told you that 100/hour is industry average? I am a wedding photographer and I have never heard of that. That would mean that she was capturing more than 1 client-worthy photo every single minute throughout the day, including downtimes like traveling between venues or during dinner when no one wants their picture taken because everyone’s mouth is full.
Does her contract say anything about how many pics you’ll get?
Personally, I tell people 50 pics per hour I’m booked on average. I will usually end up giving a bit more than that, but not a ton more (example, the last wedding I edited I was booked 10 hrs and delivered 550 pics).
Usually the photogs who give 1000+ pictures are giving a bunch of ones you’d never use anyways. People are making weird faces or they are unflattering angles or they are just repetitive of other pictures. As long as you’re happy with the photos you received and you’re not missing any big chunks of time, sounds to me like what you got was totally fair.
Post # 11
@milag64: During their working time, but quickly. It’s not reasonable for them to work 6-8 hours with no break, but if they spent more than 30 minutes eating, they should stay longer to make up the time.
Post # 12
@milag64: To answer your question you posed while I was writing my last one- Yes you should definitely feed your vendors!! Usually if I’m booked for a short period of time (say, 6 hrs or less) I won’t eat, or I’ll just have a quick snack. But longer than that I absolutely eat dinner (would you work 8+ hrs without eating?). I make sure I know if anything important is happening during dinner so I can cover it (usually just toasts) and otherwise I step out to give myself a little break and eat something. Pictures during dinner usually suck anyways because people grimace when you point a camera in their face while they are chowing down. I’ve worked with several other photographers and this is the way they all work as well.
Post # 13
I didnt keep a copy of the contract, which was pretty silly of me ;/
I guess more than the industry average i’m (childishly) peeved that her other weddings got more pictures than I did.
I’ve had a number of other concerns as well that made me feel like I was on the back burner (ex. a wedding that happened after mine posted before mine), so this just feels like one more straw.
Post # 14
A lot of photos won’t get to your final images. They will edit out ones that are obivously bad (blurry, people have their eyes closed, ect)
560 images should be more than enough.
Post # 15
I can’t imagine asking for a discount on those circumstances, unless your contract specified the number of pictures you would get and she didn’t meet it. 560 pictures actually seems like a LOT to me! Our photographer promises 300-500 pictures for 12 hours of coverage. What would you do with more than 560 pictures anyway? It’s not like you’re going to make a wedding album that’s that big.
Post # 16
- Wedding: October 2011 - Bed & Breakfast
100 photos per hour is way more than average. It’s more like 45-55 an hour. It also depends on the wedding. More details, lots of redhot dancefloor action, and other elements may lead to more photos, whereas the opposite may lead to less. And yes, it is perfectly reasonable for a vendor like the photographer or DJ to eat during the wedding. They are human and need food and liquid like the rest of us. As long as the quality of the photos provided is acceptable, you really have nothing to complain about.