- 3 years ago
- Wedding: September 2014
This week as I did off thank you cards I also did thank you emails for vendors and I sent very thankful letters to the photographer and officiant.
When I got to the caterer I couldn’t even write it – in my opinion she was unprofessional and unorganized for a catering business.
All of our meeting lacked her full attention and thought – our initial discussion at booking had no notes taken despite her making promises. The second meeting was awful – if I hadn’t made notes then I wouldn’t have remembered the exact menu subs I requested… she made several recommendations that she originally advised against and made a few off hand remarks about my excitement level and expectations.
Our last and final meeting was a disaster. She was late, she went back on her recommendations, told me a week prior to my wedding we cannot cut her cake and we’d need a cake made… just made me very upset for what I was paying her.
The day before the wedding she was supposed to be in the hall (office on site) to make sure the set up was acceptable but instead was no where to be seen despite a call an hour earlier.
She was supposed to be there the day of the wedding to oversee the serving but instead sent her husband to supervise. Dinner started 10 min late and they set up the buffet im the middle of our dancefloor rather than against the wall, dessert (cake slices) took so long to come out that some guests already left and they had a rude attitude when guests asked for seconds – we had less show up and we weren’t allowed to bring any home so of course people would ask!!
It was only after the wedding did I realize that they did not serve the 50 servings of salad I had paid for! I was so overwhelmed that I hadn’t noticed that no one got a salad as planned.
Instead of sending her a thank you should I send her a complaint instead? Or even bother sending her anything? My husband thinks we should just leave it as they have to have known the salads didn’t go out and they are so cheap that we wouldn’t get anything to compensate for that.
Lesson learned about venue-caterer partnerships.