Post # 1
so I bought my dream dress pre owned online. The lady I bought the dress from wasn’t a private person, she sells pre owned wedding dresses for a business. Everything went smoothly, the seller and I exchanged quite a few emails, she calmed me down because I was very nervous about buying online and was very lovely during the whole process. I asked for a possible discount and she gave me $200, which was great!!
So while looking at her pictures I saw that some beadings on the top are missing, I told her and she said yes and told me how to fix it. Later shortly before I payed the dress she told me she just discovered a rip in the under layers of the dress. I asked if she can reduce the price once more because of those two faults and she said sorry but no she can’t go further down.
So the dress arrived and I had to pay quite a lot on customs (I live in Germany, the seller in the US). She even tried to help me out there and put a really nice letter in my box stating the dress is a gift so I wouldn’t have to pay so many taxes (didn’t help though).
Let’s get to the point: The dress arrived and I am in L O V E!!!! Today I took it out again just to check if really everything else is fine with it (and swirl around in it obviously) I discoverd three more tears, not huge not big, maybe 2-4 inches. One is right at the bustle and since she has sent me a pic of the dress bustled she must have noticed. That’s my guess. Otherwise the dress has a looot of tiny wholes at the seams, a hook is half off and the sash is frayed at the edges.
Should I open a paypal case to get some of my money back? Or talk to her about it? I am a very correct person and love to fight for my right but somehow this dosen’t feel right to me. I don’t know why, maybe it’s because we had such friendly contact or because the faults are minor and hardly visible if at all and super easy to fix.
I would love to hear your thoughts about it!! I can provide pictures if anyone is interested. The dress was sold to me (it is stated as such in the paypal contract) as immaculate.
So sorry for my English. I am not a motherspeaker 🙂
Post # 2
She already said she wouldn’t go lower, so I can’t imagining this going over well, though I do understand where you’re coming from. I say, take it to a seamstress and ask how much money it’ll cost to fix those extra issues–if it adds up to a lot more than alterations alone are already going to cost you, then talk to the seller again.
Post # 3
It’s the risk you take buying used. I’d just take it to a seamstress, let them fix it and call it a lesson learned.
Post # 4
Zimtstern: Send her an email first. Explain that you found these holes. I second MrsRevolutionize: ask a seamstress how much it would cost to get these faults repaired and then talk to the seller.
Generally you do need to talk to the seller first before opening a paypal dispute. Just make sure you act quick as there are usually time limits.
Post # 5
- Wedding: June 2013 - Upstate NY
I would talk to her but she probably won’t be able to do anything about it. I don’t think it’s enough to open a case on her though.
Post # 6
It depends on how big a deal the flaws are/how much you want to spend on alterations and fixing them. Could you open a dispute through Paypal and probably win? Yes. If the dress was labeled as immaculate, and there were flaws and it was not as described, this is, in most cases, enough in PayPal’s eyes for the buyer to win a claim.
If fixing the dress is going to end up being quite spendy, I would open up a dispute (at this point you can communicate via PayPal’s dispute resolution process) and request a partial refund for alterations costs.
Post # 7
I’d do as PP suggested and take it to a seamstress for a quote first. Find out how much it would cost to repair the damage you knew about, and how much the other damage will cost. Then, if the cost difference is substantial, email the seller. She did already give you a discount, and theres nothing you or she can do about customs (trust me, in Canada we get stung by that a LOT), so unless the difference is quite large, I’d just suck it up. I would contact the seller first before starting a paypal dispute though, if she was very nice to deal with, I wouldnt want to blind-side her.
PS – just wanted to mention that I think your english is great!