Post # 1
I received a beautiful wedding present today in the mail….only it arrived smashed to bits. It is a print in a beautiful frame and the frame is destroyed. The print is still in decent shape.
I am tempted to not say anything and just thank my friend because I do not want her to feel bad. However, I also wonder if she purchased insurance on it and I could replace the frame (fwiw the frame seems like it is pretty nice quality/expensive).
What should I do?
Sorry, I guess I should add the print is personalized (i.e. our names and wedding date) and she shipped it herself- i.e. not straight from a store/company
Post # 3
You should tell her so she can exchange it. It is not her fault or yours that the shipping company didnt do a good job. They should pay for it.
Post # 4
Can you make a complaint to the company or the postal service yourself?
Post # 5
In this case, I’d say something to your friend just in case she had the package insured. If so, then it is on the post office (or UPS/FedEx) to pay for the damage that incurred. I’d want to know if something I sent got damaged, even if I didn’t insure it, so I could replace it for my friend.
Post # 6
I think you should. Their might be some type of insurance for the item, in which case you can have your gift fixed. Also when she visits and doesn’t see her gift displayed she might feel bad and think you did not like her gift.
Post # 7
I would rather tell her right away, just in case she has insurance rather than wait for her to come over and notice it is not displayed in your house.
Post # 8
@LadyX: I am definitely going to display it. It is just a matter of if I go out and purchase a new frame for it or see if insurance can cover it…
Post # 9
If it were me buying the gift I would definitely want to know! It’s no one’s fault but the people who sent it out.
Post # 10
I would want to know as well. She might have recourse to get you a new one!
Post # 11
@littlebear2171: It does sound like a very sweet and thoughtful gift so definitely tell her as soon as you can.
Post # 12
Im really sorry to hear that. That blows, esp if it was a really nice gift. Kind of a big 🙁 that she shipped it herself. At least if a store did you could reem them out for it, haha.
Post # 13
Definitely tell her – and be sure to thank her at the same time! It sounds like a lovely gift.
Post # 14
That happened to me when I shipped a dear friend’s bridal shower gift – it was a vase and apparently arrived broken. She called and told me and I was so greatful – I didn’t have insurance or anything on it, but I replaced it. I didn’t even feel like she was asking me to, or being gift-grabby or anything, but I wanted to replace it for her.
Post # 15
I’d tell her. She will most likely want you to have your gift intact.
Post # 16
I had this happen to me with a shower gift from one of my best friends, who lived far away and could not attend my shower.
I decided to tell her in case she had insured the package. However, it turns out that she had packed and shipped the box herself and had no insurance on the contents. Unfortunately, she felt very bad about the situation and then felt compelled to purchase another shower gift for me, something I did not want or expect her to have to do. So, then, I felt bad about having told her.
Still, I am glad that I told her so that, if she ever visited me and did not see her gift displayed, she would know why. So, I voted that you should tell her.