Should I trust this vendor?

posted 2 years ago in Flowers
Post # 2
Member
43 posts
Newbee
  • Wedding: October 2014

I don’t know about trust, but she would drive me crazy and make me too anxious to be worth it. 

Post # 3
Member
1538 posts
Bumble bee
  • Wedding: August 2015

I’m having the same issues, particularly with florists. I’d love to be able to write off a vendor that doesn’t respond, but I just do not have the time, interest or patience to seek out every single florist just to find someone who will respond. I can’t tell how whether these people will end up being dependable, but I would assume if they are getting good reviews, you are ok.  But, it is pretty common from my experience. There has yet to be a florist that I do not need to chase down to get my quote, its frustrating!

Post # 4
Member
134 posts
Blushing bee

I’m not trying to scare you or anything, I’m currently a waiting bee I guess, so I haven’t spoken to wedding vendors at all. However, we are currently in te process of selling/buying a home and so am going through tons of reviews from movers to appliances. 

In some of the mover reviews (I think it was), they (clients) actually have said that a particular company would try to resolve an issue by offered a monetary compensation, however, if that haf been accepted, they client would have to sign a document stating they would not leave a negative review anywhere. 

So that could explain all of negative reviews for anywhere. Not to mention on the flip side, some people are paid to leave positive reviews. 

i think in your case, trusting this vendor depends on if you want to deal with lack of responses throughout this vendor-client relationship, however long it will be and the stress that comes along with that as well as your floral budget and time left to your wedding. Good luck and I hope it all turns out well at your wedding!!

Post # 5
Member
46 posts
Newbee

This would drive me crazy.  haha!  There are vendors out there that are slow to respond and you  have to check in and politely “remind” them that they promised you a quote by a certain date.  For me, it’s a deal breaker.  If I’m paying them thousands of dollars I expect them to answer their email in a timely mannor.  I don’t think I should have to chase them down to give them my money.  Especially in this case where delayed communication seems to be a pattern.  

I’m sure there are other florists out there with great reviews that can handle communication better.  

Post # 6
Member
7216 posts
Busy Beekeeper
  • Wedding: November 1999

Delphine12:  Trust your instincts. If they’re hard to get a hold of, they sound hard to work with.

I had the same issue with something completely different (a home maintenance job). Contractor sounded great on paper, but was a no show when I stayed home so they could come and do a quote. So I used someone else.

Post # 7
Member
227 posts
Helper bee

My florist / decorator is also vey hard to talk to but seeing their work eases my mind. 

I know that if they are taking care of other brides they will take care of me.

they are very busy people and alot of the time its small business so may not be able to have extra staff to deal with the bookings.

good luck im sure it will be great

Post # 8
Member
1136 posts
Bumble bee
  • Wedding: March 2015

Delphine12:  She sounds slack but that doesn’t necessarily relate to how good her work is. I guess it’s more a matter of whether you can be bothered dealing with a vendor who you have to constantly chase.

For me, a slow/no reply is a big no-no and gives me the impression they aren’t very professional (if you’re busy, send me an email letting me know it’s a crazy time but you will get back to me asap) otherwise, i’ll take my business to one of the MANY other vendors who will happily take my money!

Where did you read the reviews? Is there any way you can speak to someone who has used her? I’m always somewhat sceptical of online reviews, especially when i’ll be handing over a lot of hard earned cash!

Post # 9
Member
144 posts
Blushing bee
  • Wedding: May 2009

Keep in mind that many florists have their normal day to day arrangements along with any sudden funeral work that comes up. I say this after seeing first hand how hectic it can be in my family’s flower shop, however – your florist should be finding time even after hours to call you if they are busy during the day. It seems to me like she could have tried a little harder to do so in the first place, but the fact that she spent over an hour on the phone with you shows that she really set time aside to work with you and only you, something you might not have gotten if she squeezed you in while she was busy.

I’d trust your gut after the phone call..if you felt comfortable working with her and the ideas she provided, then stick with her. If you’re still hesitant, the least you can do is just voice that concern and she could very well put more effort in. If she doesn’t improve or if she is rude about your concerns, then I’d find a new florist that has time to dedicate to your special day. Good luck and keep us updated!

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