Weddingbee boards

I really love a lot of the products davids has to offer. It is where I got my dress and veil but I just don't understand the way they conduct business! My original day there when I tried on dresses was ok aside from employees bickering in front of us and different unprofessional little things but nothing that REALLY got to me. It really got to me when I only bought a 200 dollar tiara because the girl told me I could exchange it for store credit if it was in perfect condition with the tags (I haven't taken it out of the hard plastic case they put it in). Well, I changed my mind, wanted to wait on getting a tiara until later and put the 200 towards a veil. So tonight I went in and the manager told me that all sales are final. I politely explained that I was told I could exchange it and she did exchange it but my issue is why would the other girl tell me I could exchange it if I couldn't? The manager said all sales are always final on everything. Oh, and this is what the website says.

Conditions for Return and Credit

Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.

• Dresses and Accessories - Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and still attached. If the product is defective, please provide a detailed explanation in the return package.
• Books - Must be in their original condition.

so what's the deal with getting a different story from the store manager?

nothing is posted in the store and my receipt didn't have anything. All I have is the fact that the consultant told me they accept returns for store credit and the 3 people who were with me who remember her saying that. So I mean I guess it doesn't matter since I didn't have it in writing but still.. I just think it should be consistent.

I too have had such horrible experiences there. My initial visit was great and the woman was really nice. But the second time I went in was to buy my moms dress for the wedding and granted they were busy but we were scheduled to be there and NOBODY helped us. We were told just to go through the racks and someone would find us...which they never did. So i went and finally asked to be taken into a room. My mom tried on six or seven dresses. We found the one she loved and then searched the store for someone to help. When we told someone we wanted to purchase this dress in a different size she looked it up and without even a twitch of the face she said sorry that's been discontinued...took the dress back to the rack and walked away. I will not be going to back to david's bridal for everything. Also I was told that all sales were final and they made me sign a slip when I bought some hair accessories as well. It's just bad business. I would reccomend staying away from there at all costs. Sorry your experience was so bad. Good luck

thanks everyone! @WDWbride that's awesome that you have a good one near you. as far as bridal salons go you CAN'T beat the prices they have. Also, I totally understand that not everyone is going to have a great expirence with a huge chain like this I just seem to hear more negative than positive and for a company with that much money you'd think they could get their issues worked out. I have heard a lot of consistent stories about lying and rudeness. I'm still a DB fan and I do plan on maybe making some online purchases in the future of maybe little things, but I am 100% NOT going to do my 4 BMs dresses through them.