Silly things customers have asked you at work

posted 3 years ago in The Lounge
Post # 3
Member
2661 posts
Sugar bee
  • Wedding: August 2015

On the phone:

Me “______ Healthcare, this is ______, how may I help you?”

Customer “Is this Citizen’s Bank?”

Me “No….this is _____ Healthcare.”

Customer “Do you know the number for Citizen’s Bank?”

 

Also, I used to get people walking physically into our building asking if we were some company (not our company), when our name was clearly on the door! And then they would ask for directions to wherever they were looking for…since I had nothing better to do with my time!

Post # 4
Member
6964 posts
Busy Beekeeper
  • Wedding: October 2015

@Miss Circe:  Oh lord. I’m sure I’ve posted a lot of these before but…

When I worked for a credit union:

  • “How can I be out of money if I still have checks?”
  • “How do I balance my check book?” (Um. Math.)
  • “Your website says you have online bill pay. I sent all my bills to you in the mail. Why didn’t you pay them?”

When I worked for a travel agency:

  • “Why do I have to have a passport to go to England? They speak English!”
  • “Why doesn’t anyone speak English here?” (A: Because you are in Brazil)
  • “Will you call other resorts and ask them how many black people are there before I move to that hotel?” (Not “silly” so much as “fucked up”)
  • “I was told my refrigerator would be stocked with beverages, but there’s only like milk and juice and a few beers. Where’s the liquor?” (A: You booked a family suite, where you are staying with your infant. They didn’t assume you wanted to be shitfaced at 7am.)
  • “I went to an “all inclusive” resort and they charged me $4759 extra! WHY?” (A: “All inclusive” does not include all the effing clothes you bought at the gift shop, dumbass.)
  • “Why does everyone have such heavy accents? I can’t understand them!” (A: Because you are in a Spanish speaking country. Next time stay home.)

Post # 5
Member
989 posts
Busy bee

@Miss Circe:  As a teenager, I used to work at a discount variety store, and our tshirts had a big logo of the company, and we wore name tags, and you would not believe how many people would come up while stacking shelves and say ‘do you work here?’.

On a different note, about 4 times at the local pharmacy, I’ve had people come up and ask me where things are, LOL! I showed one guy where the hay fever tablets were because I knew where they were, then another lady came up and asked me for something and I said ‘I’m so sorry, I don’t work here – I just knew where the medication was that the other man wanted’!

Post # 6
Member
115 posts
Blushing bee

Working as a cashier at a grocery store a few years back:

Female customer: Looking at me, “Are those real?!”

Me: “Uhhmm….? Sorry?”

Female customer: “I was thinking of getting some work done, yours are so natural looking! Are they actually real?”

Me: “Excuse Me?!”

Female customer: “Your teeth, are they real?”

Me: “Yeah…”

Post # 7
Member
6964 posts
Busy Beekeeper
  • Wedding: October 2015

@pineapplez17:  OMG I used to get people asking for other companies all the time! Apparently there was cell phone manual that listed our number for some reason. People would ARGUE with me that I HAD to be the cell phone company because why would they have my number? Um. Dude. I know where I work. It’s not a cell phone company. Move on with your life. 

Post # 8
Member
293 posts
Helper bee
  • Wedding: August 2013

When I worked at a restaurant:

Me: “Would you like the 7oz filet or the 9oz?”

Customer: “What’s the difference?”

LOL

many more like this 

Post # 9
Member
2661 posts
Sugar bee
  • Wedding: August 2015

@MexiPino:  haha that’s funny. I worked at a company once that was a franchise, and somehow our number was listed in a way that people thought we were the statewide location…which we weren’t. Our territory was basically three towns. People were like “no this is the number I found!” So irritating!

The bank thing only happened once, but it stuck in my mind so much because it was so weird! And I think I even looked up the number for the bank, because it’s my bank as well! lol

Post # 11
Member
2474 posts
Buzzing bee
  • Wedding: September 2012

I used to work at Old Navy. I once had a customer who wanted to buy a onesie for her kid. She found one she liked and put it on him before paying for it. That, I didn’t care about. What bothered me is that she assumed that it was on sale. It was not. 

Me: Okay, so that comes out to $12.50 (or whatever. I really don’t remember the price. Too long ago.)

Her: Whoa whoa whoa, what? No, that should be $4.99. It’s on clearance.

Me: Hm, it says here that it’s full price. Let me head back and check the sign. 

So, we go check the sign, and come to find out, this was a brand new item (there was a whole rack of them), but some other customer put this one package in with the clearance junk (along with a bunch of other stuff that clearly didn’t belong there). I pointed out where the item was actually from and indicated that it was new.

Me: Oh, it looks like another customer misplaced this. Sorry about that, but unfortunately it’s still full price. 

Her: EXCUSE ME? So, you’re telling me I have to pay for someone else’s mistake?

Me: Well, yes. We can’t just give you a discount just because another customer made a mess.

Her: This is ridiculous! Let me speak to your manager.

Me: That’s me.

Her: Ugh! Fine! I’m never shopping here again!

And then she proceeded to undress her child and leave the store.

 

 

Another time, I had a customer get upset that something wasn’t on sale. She picked up new jeans and brought them to the register. They shared at able with camis, which were something like $5. SHe was outraged that the jeans weren’t $5. I took her to the table where she found them and pointed out that yes, the sign did in fact say, “$5 CAMIS”.

The customer put the pants down, looked at me, and said, “Do you ACTUALLY expect me to read that?”

“Yes, I do.”

 

People.

Post # 12
Member
2661 posts
Sugar bee
  • Wedding: August 2015

@StephieBee:  ugh that’s awful. Retail customers are the worst! I worked at Victoria’s Secret for years…we would only discount an item if we made the mistake. It happened sometimes. Like two items look super similar, one was sale and the other wasn’t, but they both got marked down. When the non-sale rung up at full price, we’d have to give the sale price because we marked it incorrectly.

Post # 13
Member
2474 posts
Buzzing bee
  • Wedding: September 2012

@pineapplez17:  Yeah, that kinda stuff happened to me, too. Retail customers (The bad ones) belong in a special kind of hell.

I had one customer tearing through a folded table once (which had literally hundreds of shirts on it) and I walked up and asked if I could help her find anything, and she looked at me, pauses, and goes, “Uh, no,” rolled her eyes, and continued to rifle through every item on the table. I could have slapped her.

Post # 14
Member
2661 posts
Sugar bee
  • Wedding: August 2015

@StephieBee:  I love when they make a mess of what we’ve spent hours working on! Like the tables in VS that have panties on them…there was a sign on top “please shop drawers”…but inevitably the top was always a hot mess a the end of the day

Post # 15
Member
3249 posts
Sugar bee
  • Wedding: August 2013

Q: Can I cancel tomorrow’s 10 am session now, at 6pm the night before?

A: No, bitch.  Show up or don’t, but you’re not getting a refund, or a make-up.


Q: What can you do to make him faster by this weekend for his tournament?

A: Give him rocket skates?  Improvement is a process, lady! 

Post # 16
Member
8707 posts
Bumble Beekeeper
  • Wedding: December 2012

I worked at a hunting store and every friday, saturday & sunday, we wore work uniforms that proudly displayed the name of the store all over us. These outfits were not available to the public.

As I was walking to my counter, I get stopped by an older gentleman.

Man: Do you work here? [Note, I was also wearing a name tag.]

Me: No, I mugged an employee in the shipping area and stole her uniform. Can I help you find something?

Man stares at me before returning to a shelf of gun kits.

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