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A couple things...maybe this will be a good thing. You said in speaking with that lady for 14 months it wasn't always easy. Maybe that is why she is gone. It's annoying but they aren't breaking their contract right? How involved was she in the planning? Will it take time to get this new person up to speed? Sometimes a transition can be a VERY good thing.
i'm waiting for her reply.. I really feel like it would have been courteous of the new coordinator to call and say she would be taking over.
We just went through the same thing. We had been working with the same woman for 15 months, who we both loved to work with. When we called to ask about the tasting, we were told she was no longer with our venue. I've read many times that this happens, so I kind of assumed it would happen. We have a long engagement and the girl who was helping us was young and on the newer side.
We were switched to someone who has been with the venue for 18 years and she was really helpful. We loved the woman we worked with before, but again we expected the switch and are really happy with the new coordinator.
We didn't ask for anything, but due to the switching of coordinators, they offered to throw in an extra pasta course for us and are letting us have more options during the tasting. We were lucky in our switch, because although they ignored calling us, which I feel they should have, they ended up being really professional and made the transition smooth by giving us someone with more experience and made up for the no call by giving us an addition to our package.
If I were you, I'd set up a meeting and get to know the new coordinator so you feel more comfortable. It good be a good thing!
we had our caterer switch wedding coordinator/ person who does not cook the food and I LOVE the new girl. she is waaay more on top of things! Maybe it will be good! They should have told you though, I would ask to spealk with the management. who knows, the squeaky wheel gets the grease!!!
I totally feel you on this!!!! we were engaged for 23 months and we booked our venue within the first month. During our engagement we dealt with a change in directors at our venue 3 times!!!! THREE TIMES!!!!
Don't worry. In the end, everything was fine and they actually gave us a bit of a discount for our trouble.
Just meet with the new person and get on the same page - it sucks but you have to roll with it!
I know that when a catering manager or DOC, event planner leaves a hotel the first thing they're supposed to do is send out emails to inform her/his brides...but they also have the issue with being politically correct as to why they aren't there anymore and don't want panic stricken brides calling and emailing frantically...usually the reasons are valid, 1, they got a different job, 2, they were fired...either way, you want someone who's going to be commited to the event when they are there, not looking for another job and planning your wedding..or better yet, sucking at their job and not getting fired because the hotel is in fear of freaking out brides....
give your new catering manager a chance and just tell her that you're trying to be patient and relaxed but it would of been nice to have been notified and not just found out about it ! And you're right, it would of been nice if the new coordinator would have called you..maybe she was getting around to it and you beat her to it!
Yep, we are going through the same thing (although in our case it is working in our favour). I emailed the event co-ordinator we had contact info for, and I got a response that she was no longer employed by the company and that she thought I would have been informed. Turns out that she left under bad circumstances, and that the venue was going to let us know once they chose the new co-ordinator (I just had the timing that I caught them in the couple weeks before they chose the new one).
It is a bit annoying because the old co-ordinator did not leave any notes on our event, so I have to go through all the arrangements again (nothing that several emails hasn't been able to fix). It is kind of irritating, but the new girl seems to have it together, and I hope that once we go through it all again, our wedding will go smoothly (we are going to have a sit-down meeting during our tasting and make sure we are all on the same page).
The same exact thing happened to me! Are you getting married at the Carolina Inn too? lol.
We had had a coordinator for almost a year and she was AMAZING. Apparently she got picked up by Swarovski crystals to do their event planning (she was so good at her job) and they replaced her with a young, new girl and didn't even tell me. I don't necessarily have anything against new girl, but my old coordinator was the shit. It sucks. I feel your pain.
As to the contract, they're legally obligated to honor anything they promised you that was to reduced to writing in that contract (and probably also to things they orally promised... but that is a different story), so don't worry there.
Good luck!
Wow, that stinks that they didn't tell you! Is there a manager you can speak to and...in a nice way...explain that you were thrown off by the fact that they didn't notify you of the switch?
this happened to us as well- TWICE. started to get us really freaked out about the venue. and they changed alot of the things that we were told about what was available on the date -but here we are about 3 months from the wedding so we kinda have to suck it up :(
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Hi All,
I'm a little peeved...we have been having trouble with the room blocks in the hotel where my wedding is taking place so i called today to speak with the coordinator. They put me through to someone else. I call back and ask to speak with this person and they tell me she is no longer with them.
I have been dealing with her for 14 months already! And no one called me to tell me someone else would be taking over for her. I'm really annoyed, am i being irrational? I'm hoping they will honor all of the things outlined in our contract but i'm also thinking they should do something for us because : (A) we had to deal with her for 14 months and it wasnt always easy and (B) no on bothered to mention this change to us.
what do you think?