Post # 1
- Wedding: July 2014 - Barn
Two weeks ago the jeweller who is custom making my ring told us to come back today to view the wax mold and okay the design. Then he would make it and have it finished by the end of the month. My SO and I made the one hour drive to the store only to find the wax mold had not been made. In fact, no progress had been made. It wasn’t as if the jeweller forgot to make the mold and went straight to the real thing, just nothing at all had been done! the jeweller wasn’t even there to speak to! We don’t know what to do. I’m appalled at their poor business and customer service. All of this had been written down and recorded, so there really shouldn’t have been any confusion. I guess this is partially a rant too because I’m disappointed and angry. Thoughts? Suggestions?
Post # 3
@allinoelle: This may seem harsh, but getting a ring custom made requires a certain level of trust and understanding between you and the jeweler. It’s on the jeweler to earn that trust. Unless he has an amazing excuse to why it wasn’t done (and especially why he couldn’t call, keep you informed on the progress, and have the courtesy to tell you not to come in), I would say move on and find another jeweler.
If you have a bad feeling about it, then walk away.
Post # 4
@allinoelle: Honestly if they haven’t even STARTED production and still told you to come in..what will happen when you do have your ring and you have to go back for dippings, stone checks, etc?? I’m so sorry you have got go through this because I know how exciting this is for you. I’d be counting the minutes until it’s finished!! So I’d be beyond frustrated.
Post # 5
I had my ring custom made and I strongly recommend finding another jeweler at this point unless there is some extraordinary explanation. I second the PP that you just need to be able to trust your jeweler and if there’s ANY doubt you might want to reconsider.
We had several problems with the wax mold for mine, with it not being done on time to it not being what we asked for, to the jeweler forgetting which version of the mold we like and showing my mom the wrong one, with my FI having to look through his collection of molds to find the right one– imagine if he made the wrong ring!
In the end it WAS different from what we asked and FI had to take it in to have it modified, and even though it turned out beautifully in the end I think we got REALLY LUCKY and it could have been a disaster, and there are still a few things I wish were different: the gold looks like a different color where the prongs meet the band, it is not stamped in any way indicating the type of gold or anything which caused a problem when we had it evaluated for insurance, and I’m about to take it in to get the prongs tightened for a SECOND time because the diamond keeps moving!
I decided I was totally done with this jeweler when I went back to them to have my FI’s ring custom made to match mine; we emailed back and forth deciding the cost and timeframe based on the design I wanted. The sales rep gave me a quote for the cost and timeframe that was actually WRONG, because she MISREAD MY EMAIL or didn’t bother to read it! It wasn’t even complicated, I just wanted an engraving and she thought gave me the estimate for a plain band even though I wanted the engraving all along.
I spoke to the owner of the store and he he said it couldn’t be done in my budget/timeframe, and then when it was clear it was his employee’s mistake he was actually rude about it and said “what do you want me to do, not make a profit on this ring???” And then he said he WOULD do it at the agreed-on cost but it might not be ready in time. I told him that I didn’t want my FI’s ring made by someone who was angry about doing it and we’d take our business elsewhere.
The saddest thing for me is that we now have no relationship with the jeweler who made my ring, or ANY jeweler and need to figure something out.
I’d run before you get in too deep!
Post # 6
@allinoelle: (Did not read back; just read your original OPost so forgive any delayed info re my answer). Did you put any money down? Is it refundable?
I ask because if you drove an hour or 10 mins (no matter the distance/time but worse that you drove the longer distance) and their butts were not ready with at least a wax or a rep on hand for you, then R.E.F.U.N.D. Period. By that I mean, I don’t wait for customer serv. reps ‘excuses’ as to why they aren ready with something like this. By ‘something like this’ I mean the ‘personal meaning’ let alone the financial cost. (/edit)
Sorry for the essay, but I would take your business elsewhere if they don’t at least give you a discount for the hassle they incurred you. Just ridiculous. I don’t care if you are spending $500 or $5000, IN TODAY’S ECONOMY time/money/business is not to be taken lightly. Ugh! Either way, I hope they resolve this for you in double-time to make up for poor customer service to begin with.
Post # 7
How frustrating. I’d be quite upset, too. I don’t have any advice regarding what you should do from here, but PPs seem to have solid answers.
I always call to confirm appointments that were made in advance, especially if I’ll be traveling to get there. I’m not saying in any way this situation is your fault, so please don’t take it that way. But that might be helpful in the future, not just with this jeweler but with any appointment. At least it would have saved you the drive 🙁
Post # 8
- Wedding: July 2014 - Barn
@CurlyTop24: I completely agree with you! I’m honestly not sure why we didn’t call in, only that it never crossed my mind to until we were actually in the store.
We haven’t put a deposit down, but we did leave my mums old wedding band with them because the jeweller is supposed to use the diamonds from it in my engagement ring. They say they still have the ring. I was so inclined to think they would do a good job because it’s a small, privately owned store. The jeweller called and said he would email us a CAD design of it, this way we don’t have to drive two hours. He said he’d email me Tuesday with the picture or pictures, so we’re giving the store one last chance, though I am worried. There just aren’t too many other options in terms of custom jewellers where we live 🙁
Post # 9
@allinoelle: I would find a new jeweler asap. Have you paid him money yet? If so, you need to get it back and move on.